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A
Rating: 4 out of 5
Clear, quality items
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Navigating the site is quite easy. For the delivery, I was given a date during the week and then I received a message informing me that I would receive my order earlier than expected but... on a Saturday. In my package, I had a fiber optic lamp whose base is filled with water and glitter, but it leaked. Otherwise, the purchased products suit me.
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A
Rating: 3 out of 5
Happy with the product, but less so with the delivery delay due to the carrier.
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A
Rating: 1 out of 5
Order never received because the delivery person lost the package. Wesco after-sales service took 3 weeks for a new shipment.
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A
Rating: 4 out of 5
Pleasant site and easy to navigate
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A
Rating: 1 out of 5
Zero communication, I still don't know where my order is!!!
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it's listening or advice. Please note that as soon as you place an order with Wesco, you have a tracking link for your package processing that appears in the details of your order and on the confirmation email. This allows you to track your order from its preparation in our warehouses to delivery at your home. Wishing you a good reception.
A
Rating: 4 out of 5
Delivery on time... very good!
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Rating: 4 out of 5
Simple and clear navigation on the site. Delivery on time. satisfied with my order
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Rating: 4 out of 5
Very rich site but some products are a bit expensive!
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Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Good follow-up on my order, very interesting early childhood products. Very long delivery time.
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A
Rating: 4 out of 5
delivery longer than expected
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A
Rating: 4 out of 5
effective
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A
Rating: 4 out of 5
Great fast and efficient service
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A
Rating: 4 out of 5
Good site with fast and careful delivery but a bit expensive...
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A
Rating: 3 out of 5
High-quality products. High prices for independent individuals, unfortunately!
Childcare Assistant
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Childcare Assistant
A
Rating: 4 out of 5
The site is not user-friendly on mobile and shipping costs are very high unless you reach free delivery.
However, there is a wide selection of products!
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However, there is a wide selection of products!
A
Rating: 3 out of 5
Too many delays, unfortunately.
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A
Rating: 1 out of 5
The packaging of the order was poorly done, the postal service's colisimo reported a package incident and refused to take charge of the package. I have had no feedback from Wesco regarding this issue. I tried to contact customer service by email, and to this day, several weeks after my order which has indeed been debited, I still have no news! A nightmare.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to see such a situation. We cannot explain the carrier's blockage at this time. To limit your wait, we have resent the package and hope you will receive it as soon as possible. We thank you for this feedback as it allows us to improve our service.
A
Rating: 4 out of 5
Nothing to report!
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A
Rating: 4 out of 5
Very good, fast delivery.
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A
Rating: 1 out of 5
Delivery times not respected, carpet torn upon receipt and handling of complaints too long!
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough transport and do not arrive at your place intact. We urge you to send us a photo of your package at [email protected] so that we can proceed with a possible replacement.
A
Rating: 3 out of 5
Disappointment, the product arrived damaged although the packaging was not damaged
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from mishandling or rough transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
A
Rating: 3 out of 5
One and a half months delay for part of the order and no information given, really a shame because the rest is very good.
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Rating: 3 out of 5
I gave 3 stars because of the delivery. For the first delivery, I was not informed of the delivery day. I was at home but the delivery person did not come to ring. 2nd delivery: time slot: 'we will pass during the day...' when calling in the morning, they tell me they will pass in the afternoon and they came at 3 PM. It is really not practical to have to block the whole day. Disappointed with this delivery which is not adapted to the schedule of a private individual.
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Rating: 4 out of 5
Satisfied with the delivery time, however not being delivered in Martinique, I had to have it delivered to an acquaintance in France
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Rating: 4 out of 5
You have to order a lot (€250) to get free shipping. Moreover, the ordered product arrived damaged at one of the handles. I will make a complaint.
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Rating: 4 out of 5
Nothing
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A
Rating: 1 out of 5
Regarding the ordered product, nothing to say but I am very disappointed regarding the delivery because for an order placed on a Thursday having paid €14.90 for express delivery in 24h, the package only arrived on Monday! And when we ask for explanations and a refund of the delivery costs from customer service, there is no one and no response! Really not serious! Therefore, this is the first and last time I will use this site because there are much cheaper and much more serious options elsewhere.
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Response from Wesco
Hello and thank you for your feedback. In order to focus all our resources on the quality of our selection, our express delivery service does not deliver on Saturdays. Thus, your order did indeed leave our premises within a few hours but could not be delivered over the weekend. We apologize for causing you this disappointment and hope that our commercial gesture will make you not hold it against us too much.
A
Rating: 4 out of 5
Very nice and comfortable sleeping bags but unfortunately I did not receive the requested color. I will write to customer service and I am convinced they will make a commercial gesture because they have always been attentive.
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Rating: 3 out of 5
The friezes are of very good quality. However, there are some connection issues (a lack of precision) between the A3 sheets to recompose the frieze: photos and texts cut off (which creates a shift, a break between the sheets).
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A
Rating: 4 out of 5
Received before the date, perfect, the only downside was the state of the package. The tape was half removed, several holes in the cardboard. But fortunately my package was complete.
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Rating: 4 out of 5
Very good site, too bad they did not communicate our request for delivery on a specific date to the delivery person when we can do it at the time of the order. I had requested to be delivered in August, the delivery person showed up 5 days before the scheduled date. I was absent (hence my request for a delivery date) so I received it about ten days later than what I had requested... Catherine, it's a shame because it's a good quality site.
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Rating: 4 out of 5
Great finds but sometimes a bit difficult to navigate.
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Rating: 3 out of 5
Navigation on the site is very simple, however products were delivered late (even though they were marked in stock) and without informing me, I had to contact customer service twice to find out where my order was.
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A
Rating: 1 out of 5
Product received with a lot of delay, 1 and a half months after the order without any communication about it. When I contacted customer service for news: quick response and zero excuses.
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Response from Wesco
Hello and thank you for your feedback. We have been victims of our success and we apologize for this delay. We hope that the commercial gesture as well as our apologies will win your forgiveness and we hope to see you again under better circumstances on wesco.fr.
A
Rating: 1 out of 5
Since I became a customer at Wesco, this is the first time I am very disappointed with my order. Not because of the product or quality but because of the lack of communication. Indeed, an order placed on 27/07 received on 10 September....... that's a long time especially when it's for my professional activity. A commercial gesture on a future order would have been appreciated.
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Response from Wesco
Hello and thank you for your feedback. We have been victims of our success and we apologize for this unreasonable delay. We hope that the commercial gesture and our apologies will earn your forgiveness and we hope to see you again under better circumstances on wesco.fr.
A
Rating: 3 out of 5
Everything went well. I noticed that Chronopost gave overly broad deadlines that would require staying stuck at home all day. In the end, the packages always arrive for me at the post office.
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A
Rating: 4 out of 5
It works well.
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A
Rating: 1 out of 5
Delivery deadlines not met and customer service unreachable. The item failed me for my child's return to school and no commercial gesture was proposed to apologize for the inconvenience. I will not place any more orders with this company.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the inconvenience we caused you. We hope that the commercial gesture and our apologies will earn your forgiveness and we hope to see you again under better circumstances on wesco.fr.