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A
Rating: 4 out of 5
No problem with the order or its tracking. The items meet my expectations as well as their description. The delivery, however... could be improved.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
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Rating: 1 out of 5
I ordered on 02 09 19 and received it on 12 09 19. I find that a bit long.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen issues that we would gladly do without. Your package was stuck for 5 days on a La Poste platform. We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
A
Rating: 3 out of 5
I regret that what we agreed upon as a delivery time at the time of the order in July was not respected in August. This required a significant reorganization effort for reception, fortunately without consequences for our activities!
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Rating: 4 out of 5
Delay on the order.
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Rating: 3 out of 5
Good navigation on the site and fairly quick delivery.
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Rating: 3 out of 5
Very poor delivery, a lot of delays, very poorly packaged, so a few small marks.. too bad.
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Indeed, the delivery note proves that you are missing a package. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
A
Rating: 4 out of 5
Difficult to access all the references I was looking for something in mobility but I found it in one category. I think several references can be in multiple categories.
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Rating: 4 out of 5
Standard
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Rating: 4 out of 5
Fast delivery.
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Rating: 3 out of 5
Navigating the site is not always very smooth and clear however I still managed to find the desired products. The delivery was fast but the boxes arrived completely ripped open
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Rating: 4 out of 5
Order in line with expectations.
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Rating: 4 out of 5
Fast delivery and easy to place an order
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Rating: 4 out of 5
In line with the order.
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Rating: 4 out of 5
Good site just I did not receive my order on the estimated day and was informed that it would be 2 days later
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Rating: 1 out of 5
Very disappointed with the delivery! We are asked to choose a day and a time (a time slot) which I find great, so I block a morning on purpose and in the end, nothing! No visit, no news... I call several times but all the advisors are busy so I send an email and I receive a call 3 hours later while I have left home.. And then I am offered a delivery not before the next day and I am told that one package out of the 2 is missing... Anyway... Disappointed
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen events that we would gladly do without. We apologize for this setback and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Rating: 4 out of 5
Satisfied with the product but shipping cost too high for this plastic glass
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Rating: 4 out of 5
Perfect compliant
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Rating: 1 out of 5
Had to contact customer service because the order was not received, it had never been sent. Package poorly packed and damaged upon receipt. For the price a bit disappointing
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Response from Wesco
Hello and thank you for your feedback. We are committed to offering you high-quality items. If by accident your order does not arrive in optimum condition, we invite you to contact our customer service by email at [email protected] so that we can improve the situation as quickly as possible.
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Rating: 4 out of 5
Very good
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Rating: 3 out of 5
Average satisfaction because the delivery was long. I had to call several times, first wesco then directly the carrier who directed me to the final carrier! Finally my item arrived, in very dirty plastic. It's a shame that the mat was folded in half, after a week of use there is still a mark in the middle. I hope it will go away.
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Response from Wesco
Thank you for your feedback. We attach great importance to the quality of our services whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
A
Rating: 3 out of 5
I did not receive my complete order, I am missing items: a pack of 10 gloves so I had to send a complaint and my file will not be processed for 2 weeks. Too bad otherwise the wesco site respects our requests regarding deliveries.
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Rating: 4 out of 5
easy access
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Very good
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Rating: 1 out of 5
Delivery too late, very disappointed
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Response from Wesco
Hello and thank you for your feedback. We are absolutely sorry that the delay does not suit you. Unfortunately, your order was sent just before August 15th and deliveries are often disrupted by this holiday. We hope your items bring you satisfaction.
A
Rating: 3 out of 5
Incomplete delivery and boxes arrived torn
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, mistakes can sometimes happen. We hope you will not hold this against us and that you are now satisfied with your purchases.
A
Rating: 3 out of 5
Good quality, very professional customer service but rather expensive overall
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Rating: 3 out of 5
No excessive packaging of the product. The box of the magnetic cart was open because there were no tapes or wires to keep it closed. The delivery person made sure that the box did not open until delivery at home. She taped it up. We checked together with the instructions and all the parts were there. The diapers were in packaging and well protected.
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Response from Wesco
Hello,
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
The products are good, but the site is sooo slow to load ...
Always amazed at each visit...
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Always amazed at each visit...
A
Rating: 1 out of 5
I paid shipping fees almost equivalent to the price of my purchase only to not receive my package on time
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. You received your package two days after placing your order. The delivery was made according to your requests and without any issues on the desired date and location. We understand your eagerness to receive our products and thank you for it.
A
Rating: 3 out of 5
I had requested a delivery for the end of September and was delivered on August 31. I didn't know if I refused the delivery would I have paid for shipping twice?? the delivery person didn't know so I took the packages (bulky) to avoid paying shipping twice. I received 6 packages. I opened one and there was only the bed inside and no mattress. my order was a 'bed + mattress' set
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Response from Wesco
Hello and thank you for your feedback. We are sorry that the order did not go as desired. You have the option to specify the desired delivery date when placing your order. We invite you to fill in this field next time. Now that you have received your entire order, we hope that the selected products bring you full satisfaction.
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Rating: 4 out of 5
easy to navigate
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Rating: 3 out of 5
I only give 3 stars because the delivery time was extremely long, and it was difficult to get a follow-up from Wesco. After several emails, I finally got an explanation regarding the delivery delay. Nevertheless, the product meets my expectations, but the delivery time was over 1 month.
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Rating: 4 out of 5
Perfect
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Rating: 4 out of 5
impeccable delivery on the scheduled date. The content of my order is very satisfactory, except for the mattress protector which is of very poor quality, to see after different washes.
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Rating: 3 out of 5
average delivery, product arrived broken, half of the chalks in the boxes are broken.
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Rating: 4 out of 5
serious site.
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Rating: 4 out of 5
Prices are quite high, but the quality and choice are there. Too many non-recyclable and unrecyclable plastic items for my taste. It's a shame.
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Rating: 4 out of 5
The selection of criteria does not always work and could be more precise.
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Rating: 4 out of 5
Not very functional on mobile
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