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A
Rating: 4 out of 5
Good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Good but it's expensive.
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A
Rating: 3 out of 5
I am torn regarding my opinion... Happy because the rug is large, which is what I was looking for. However, disappointed as I doubt the quality... the fabric is not tight enough, so it has creases everywhere, and I fear it will tear quickly... plus it arrived folded, so that didn't help. I also thought it would be stiffer so I could store it upright. I remain skeptical about the rug's lifespan.
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A
Rating: 4 out of 5
Maybe tighten the items a bit more to have a little less packaging.
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A
Rating: 4 out of 5
Fast delivery, well-tracked package and arrived before the announced date. Appreciated PayPal payment.
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A
Rating: 3 out of 5
One of the step stools doesn't have a hole for a screw; what should I do?
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A
Rating: 1 out of 5
I did not receive the missing baby bouncer despite my complaint
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A
Rating: 3 out of 5
I thought the shopping cart had brakes, but that's not the case at all
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A
Rating: 3 out of 5
A lot of good products but hard to find on the site. Use of the search magnifying glass is essential
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A
Rating: 3 out of 5
Meh, order preparation times quite long, delivery late... we've seen better. I got discouraged from contacting customer service, I wanted to contact by email but I don't think that's possible.
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Response from Wesco
Hello and thank you for your feedback. For all your requests, our after-sales service is at your disposal by email at [email protected]. Don't hesitate to contact us so that we can provide you with the desired answers.
A
Rating: 4 out of 5
Site with quality and professional material
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A
Rating: 1 out of 5
Delivery times not respected (and too bad for us if we end up without a gift on our child's birthday) useless customer service, showing a great lack of professionalism towards customers (at least pretend to care when on the phone please!) No response justifying such a delay in delivery has been provided to me, which says a lot about the internal order management... apologies would have been welcome! You promise to keep us informed and prioritize our order... then silence! This purchase left a very bitter taste, I will obviously never return, and I will share my experience with a large community. Please reread your beautiful commitments before taking customers for fools.
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Response from Wesco
Hello and thank you for your feedback. We are a French SME listening to our customers and are sorry to see your dissatisfaction. You received your package within the announced deadlines during your order and although it seems a bit long to you, we refuse to impose a too frantic pace on our employees, who are already giving 100% to meet your expectations and prepare your packages with care.
A
Rating: 1 out of 5
I am very disappointed, I received the bunk bed that I ordered already broken. And I don't even know the refund or exchange procedures. In short, very disappointed...
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Response from Wesco
Hello and thank you for your feedback. We take great care in the manufacturing and packaging of our creations. We are sorry that you received the damaged bunk bed. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
A
Rating: 4 out of 5
Satisfied with the products and reliable delivery method
Only downside, one package was open and I was missing a waxed cotton thread item (noticed after signing the delivery slip, too bad!)
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Only downside, one package was open and I was missing a waxed cotton thread item (noticed after signing the delivery slip, too bad!)
A
Rating: 4 out of 5
Complete and practical
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A
Rating: 3 out of 5
Order from June 12... and item received on June 24, while someone in our circle ordered the same rug much later than us, and received it well before!
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A
Rating: 4 out of 5
Favorable review
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A
Rating: 4 out of 5
Good contact, fast delivery, despite a slight delay, the delivery was free!
Good! I recommend and I will place other orders.
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Good! I recommend and I will place other orders.
A
Rating: 4 out of 5
Delivery time a bit long at home but very pleasant delivery person. No issues with the online service Wesco.
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A
Rating: 4 out of 5
I would have rated it very good but it's regrettable not to have a small gift offered even with an order over 1000 € and this has happened twice
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A
Rating: 4 out of 5
nothing to report
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A
Rating: 4 out of 5
Reliable site
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A
Rating: 3 out of 5
Well-made site
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A
Rating: 3 out of 5
Well designed and practical
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A
Rating: 4 out of 5
Very good overall even though the shipping could be a bit faster.
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Rating: 3 out of 5
Too small for an 18-month-old child, otherwise nothing to say
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good quality product, but a bit expensive for childminders. Too bad.
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Rating: 4 out of 5
The delivery went very well but there was a lot of plastic packaging in the boxes, it would be good to limit them
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Rating: 4 out of 5
Adapted for communities
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Rating: 4 out of 5
Good, no issues to report.
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A
Rating: 4 out of 5
Plenty of storage tips
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A
Rating: 4 out of 5
Great!
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A
Rating: 4 out of 5
It is sometimes difficult to know which section to look in, but the site is pleasant to navigate.
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Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
I have nothing to say about the ordered products, but I found the time from order to reception very long.
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A
Rating: 4 out of 5
Well-stocked site with a choice of beautiful products
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Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
Speed of execution, fragile items well protected
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