Customer reviews of Wesco

Hello and thank you for taking the time to leave a review. We are sorry for the problem encountered and we sincerely apologize. In order to provide you with a solution, you can write to us at [email protected] (specifying your order number, the relevant reference, and the problem encountered). We thank you in advance for your cooperation and hope to have the opportunity to offer you a better experience during your next visit. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry that the delivery of your order is facing difficulties. Our customer service is in contact with the carrier, who should get back to you during the day to arrange a delivery time slot. We thank you in advance for your availability. We look forward to seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for sharing your feedback regarding your order. We are sorry that the item received does not work and we sincerely apologize. Our customer service has taken charge of your complaint and is proceeding with the exchange of the product. Wesco has been a major player in early childhood for 50 years. Thus, all products presented on our site (regardless of the country of origin) meet the current European quality and safety standards. In 2024, 91% of our partners were European and 69% of our products were manufactured in Europe. Our quality service also conducts regular checks to ensure compliance of each reference. Our prices cannot compete with those of some players less concerned about standards. However, our prices reflect our commitments to quality, safety, trust relationships with our suppliers, and respect for the work of our employees. We regret that your experience on our site did not meet your expectations and hope to demonstrate our commitments and the seriousness of our French company during your next order. Have a nice day.

Hello and thank you for taking the time to leave a review. According to the delivery tracking of your package, your order should arrive today. We hope it will bring you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are sorry for this difference between our site and the product received. There has indeed been a change on the supplier side. We are doing what is necessary to ensure that the visual of our product sheet is in line with reality and that there are no surprises for future buyers. We thank you in advance for your understanding and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello, and thank you for taking the time to leave a review. We understand your comment regarding the size of the shipping box and share your concern. At Wesco, we are implementing various actions to reduce our waste, particularly related to packaging. In the case of the book you ordered, its dimensions, however, forced us to use a larger box to ensure its protection during transport. We have forwarded your comment to our CSR department responsible for the continuous improvement of our environmental practices. We thank you for your commitment and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry for the preparation error in your order and sincerely apologize. Our customer service has received your complaint and is taking the necessary steps to process your case as quickly as possible. We thank you in advance for your understanding and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry that you received the product incomplete and we apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the product)? We thank you in advance for this information and hope that you will give us a second chance to make a better impression on your next order. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We regret that you encountered difficulties in finalizing your order on our site. Our customer service is at your disposal at 05 49 800 166 to assist you in navigation or placing an order, do not hesitate to contact us with any questions. Payment by administrative mandate is indeed reserved for administrations, but it is possible to select the option 'I am not the billed party' and pay for the order using a commitment voucher. Regarding your feelings about the quality of our products, we assure you that we remain fully attentive to their robustness, safety, and durability. If you notice a defect on an item, our customer service can be reached at [email protected] and will handle your request. We sincerely thank you for your loyalty and the trust placed in Wesco over the years. We look forward to seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to sincerely apologize for the issues encountered during delivery. Our customer service has taken charge of your complaint and is proceeding with a reshipment of the products. We thank you in advance for your patience and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.

Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service has already initiated the reshipment of the missing package. We thank you for your understanding and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.