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A
Rating: 4 out of 5
Fast shipping, it's great
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Difficulty in quickly finding all the items. You need to know what you are looking for to find easily
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A
Rating: 4 out of 5
customer service should be without costs on my part
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A
Rating: 3 out of 5
The site needs improvement: the search is not very pleasant and natural
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A
Rating: 4 out of 5
Very clear. The products are well detailed.
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A
Rating: 4 out of 5
easy to use site
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A
Rating: 1 out of 5
The package was in poor condition! Clearly already opened
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will process your request as soon as possible.
A
Rating: 4 out of 5
An error in the delivery but quick phone responsiveness. Let's wait for the follow-up on our complaint.
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A
Rating: 4 out of 5
simple and fast
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A
Rating: 4 out of 5
Nothing to report...
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A
Rating: 4 out of 5
Very good commercial contact. Ms. Rambeault was extremely responsive following my order and did everything possible to ensure I was delivered on time.
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A
Rating: 3 out of 5
Order received well but I am surprised to see that the gloves, towels, and mattress protectors were delivered without plastic protection, just placed in the box! Otherwise, good product overall.
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Response from Wesco
Hello and thank you for your feedback. We are happy that you are satisfied with the received material. Regarding the packaging, we have chosen to limit our consumption of single-use plastic as much as possible. We pay real attention to environmental protection and with this gesture, we contribute to this mission.
A
Rating: 4 out of 5
GOOD
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A
Rating: 4 out of 5
Good site with fast delivery times.
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A
Rating: 4 out of 5
Website offering great products.
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A
Rating: 4 out of 5
I was disappointed to have to wait 2 months for the delivery of this toy due to a restocking issue. However, after contacting your services, I received it in time for my granddaughter's birthday. Thank you.
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A
Rating: 3 out of 5
not always easy to find a product quickly
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A
Rating: 3 out of 5
I have requested the invoice several times since Friday, I still haven't received it.
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A
Rating: 4 out of 5
nothing to report
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A
Rating: 4 out of 5
Offers good products, and it's convenient for individuals!
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A
Rating: 3 out of 5
Very good product but received with a 1-month delay!
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A
Rating: 3 out of 5
It's a shame that we have to pay shipping fees for each order because when I saw the size of the bricks, I thought I should have ordered 2 kits
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A
Rating: 4 out of 5
easily accessible
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A
Rating: 4 out of 5
Good site, good ergonomics
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A
Rating: 1 out of 5
I stumbled upon this site by chance.
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A
Rating: 3 out of 5
Out of three items (2 books and one educational fabric calendar), one book is very damaged. There seems to be a cutter mark on the edge...
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact the after-sales service for any questions at [email protected]
A
Rating: 1 out of 5
Very attractive site but I am extremely disappointed!! Delivery scheduled between the 17th and the 21st, I finally received my items on the 24th. I ordered 2 cots and 2 sheets, one of the cots is completely bent (this is not due to delivery, the box is intact.)
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to providing you with deliveries at your convenience, we could not deliver without your presence. Regarding the quality of the cot, we invite you to contact the after-sales service at [email protected] and we will handle your request as soon as possible. When products are defective, return shipping costs are on us.
A
Rating: 3 out of 5
No problem with the received material. Delivery date not respected.
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Response from Wesco
Hello and thank you for your feedback. Your packages were indeed sent the day before the indicated day. We hope this did not cause you any inconvenience and we hope to see you again soon.
A
Rating: 1 out of 5
Not having received my order to date and after several phone calls, I was informed that the delivery person came to my home but could not leave the package claiming that the person who would have received it was not expecting any order. This supposedly happened during his two visits while I saw no one and received no notice or phone call from the delivery person. I contacted the carrier (the very unpleasant lady) who insisted that a notice had been left in the mailbox... The delivery is rescheduled for the 24th but on that date and until February 10th, I am abroad. So I canceled this order and kindly ask you to process my refund. Best regards, Christian Chauvet
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, it happens that the transport does not meet our expectations. Your feedback allows us to implement corrective improvement actions, and we thank you for that. We hope to see you again soon on our site.
A
Rating: 4 out of 5
Can improve
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A
Rating: 4 out of 5
very good products
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A
Rating: 4 out of 5
Not always very functional
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A
Rating: 1 out of 5
You order, they charge, and deliver three months later. I do not recommend.
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction with the situation. Unfortunately, we were out of stock on the product you chose. However, billing was done at the time of shipment and we refunded your order a few days after your cancellation. We are truly sorry for our missed encounter.
A
Rating: 4 out of 5
It's good.
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A
Rating: 4 out of 5
I didn't really search the site. I found it through the QWANT search engine.
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A
Rating: 4 out of 5
GOOD SITE
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A
Rating: 4 out of 5
Not enough perspective
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A
Rating: 3 out of 5
Too bad the delivery person was rude: he insisted twice not to deliver the package to the third floor. Even when explaining that my wife could not leave our baby alone upstairs, he insisted. It took firmness for him to finally go up and deliver the package, this is neither serious nor professional.
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A
Rating: 4 out of 5
Easy to navigate. Good idea to include activity sheets.
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A
Rating: 4 out of 5
Good site for creative supplies
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