Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 20/01/2019 à 23h48 following a purchase from 11/01/2019

Good. I found what I wanted.

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Acheteur Vérifié

Published on 20/01/2019 à 15h52 following a purchase from 09/01/2019

Bunch of jokers!

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Acheteur Vérifié

Published on 18/01/2019 à 12h37 following a purchase from 03/01/2019

very interesting site with many choices but still a bit expensive!

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Acheteur Vérifié

Published on 17/01/2019 à 09h07 following a purchase from 09/01/2019

good site to find practical items for kids

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Acheteur Vérifié

Published on 17/01/2019 à 08h59 following a purchase from 01/01/2019

good overall

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Acheteur Vérifié

Published on 15/01/2019 à 12h59 following a purchase from 09/01/2019

Too expensive

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Acheteur Vérifié

Published on 14/01/2019 à 17h04 following a purchase from 30/11/2018

Good but not always easy to find sizes or dimensions (e.g.: mistake in my first order of corner armchairs!)

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Acheteur Vérifié

Published on 14/01/2019 à 15h59 following a purchase from 10/12/2018

Clear and practical

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Acheteur Vérifié

Published on 14/01/2019 à 13h04 following a purchase from 07/01/2019

The product is fine but the delivery much less so, lacking seriousness overall

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Response from Wesco Published on 24/01/2019

Hello and thank you for your feedback. Your comment will help us improve our follow-up by forwarding your remark to our service provider. We thank you for your honesty and hope to see you again soon.

Acheteur Vérifié

Published on 14/01/2019 à 12h34 following a purchase from 27/12/2018

Very good. The rug arrived packaged in thick plastic, which did tear during delivery. The rug was not damaged but dirty, a bit of a shame!

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Acheteur Vérifié

Published on 14/01/2019 à 10h53 following a purchase from 03/01/2019

the plates and bowls are too small for the price

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Acheteur Vérifié

Published on 13/01/2019 à 19h04 following a purchase from 03/01/2019

I received my order and it was in every way compliant with its description. I am really satisfied with the quality of the product. However, the seller Wesco communicates too little about the delivery and tracking of the package.

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Acheteur Vérifié

Published on 12/01/2019 à 14h44 following a purchase from 02/01/2019

Good site

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Acheteur Vérifié

Published on 10/01/2019 à 17h33 following a purchase from 07/11/2018

great product

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Acheteur Vérifié

Published on 10/01/2019 à 10h02 following a purchase from 14/12/2018

The product descriptions are sufficient to make a purchasing decision.

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Acheteur Vérifié

Published on 09/01/2019 à 20h50 following a purchase from 04/12/2018

Correct

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Acheteur Vérifié

Published on 09/01/2019 à 14h13 following a purchase from 06/12/2018

I did not receive my order on time for Christmas (despite the date announced at the order) after a phone contact I was assured of a commercial gesture (5% off the total and free shipping) it seems to me that this commitment has been forgotten!

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Response from Wesco Published on 10/01/2019

Hello and thank you for your feedback. We are sorry that you did not receive your package on time. We keep our word and you will very soon receive your goodwill gesture, as indicated during our phone conversation. We hope you won't hold it against us too much and we look forward to seeing you again soon.

Acheteur Vérifié

Published on 09/01/2019 à 09h33 following a purchase from 14/12/2018

Good products. Delivery needs to be reviewed: received a text with a phone number to change the delivery day and time but impossible to reach this carrier. So blocked from 8am to 4pm. Not great before Christmas and the issues on the roads at this time!!

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Acheteur Vérifié

Published on 08/01/2019 à 15h34 following a purchase from 26/12/2018

Great site, I recommend it to individuals.. Quality is there, a bit expensive but worth investing for safety and durability. Good choice, toys classified by age.. Customer service could be friendlier...

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Acheteur Vérifié

Published on 08/01/2019 à 12h44 following a purchase from 26/12/2018

Very good complete and simple site.

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Acheteur Vérifié

Published on 08/01/2019 à 07h09 following a purchase from 11/12/2018

Too bad, not everything was in stock and it was for a Christmas gift.... otherwise, good.

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Acheteur Vérifié

Published on 07/01/2019 à 23h10 following a purchase from 22/12/2018

Item conforms to the photos! Nothing to say about the quality but the packaging lacks a lot of care.... put in a plain plastic bag, no little thank you notes.... given the price, it lacks fitness in the shipping.

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Acheteur Vérifié

Published on 07/01/2019 à 09h28 following a purchase from 10/12/2018

Very disappointed...

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Acheteur Vérifié

Published on 06/01/2019 à 20h46 following a purchase from 20/12/2018

Quality products and eco-friendly choices, favored by nurseries. Maybe just a slightly limited selection.

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Acheteur Vérifié

Published on 03/01/2019 à 08h17 following a purchase from 21/12/2018

Easy to access

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Acheteur Vérifié

Published on 02/01/2019 à 23h26 following a purchase from 09/12/2018

VERY GOOD SITE RECEIVED QUICKLY

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Acheteur Vérifié

Published on 02/01/2019 à 20h56 following a purchase from 06/12/2018

This is the first and last time I order from you! To date, I have received no feedback!! Except for information about a response in 3 weeks!!! I'm dreaming... Santa Claus will be gone by then! So I demand a refund!!! Non-negotiable... otherwise, I won't tell you the publicity I will make for you...!! On Facebook etc... not to mention the little girl who would have the toy... luckily the competition exists!!!

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Response from Wesco Published on 24/01/2019

Hello and thank you for your feedback. We are sorry for your frustration. Your package left our workshops on December 12th and unfortunately, we cannot control the transport which is carried out by an external provider. We have established a trusting relationship with our customers for over 40 years and honesty is part of our DNA. Therefore, there is no need to threaten for us to understand your disappointment and refund you.

Acheteur Vérifié

Published on 02/01/2019 à 18h48 following a purchase from 07/12/2018

delivery time quite long

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Acheteur Vérifié

Published on 02/01/2019 à 10h23 following a purchase from 20/12/2018

very good

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Acheteur Vérifié

Published on 01/01/2019 à 15h55 following a purchase from 05/12/2018

Damaged package and ineffective after-sales service

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Response from Wesco Published on 11/01/2019

Hello and thank you for your feedback. We take pride in providing you with quality material and we pay specific attention to their packaging to guarantee you impeccable service. However, transport can bring surprises beyond our control. We have offered to replace the damaged part. Please feel free to get back to us when you have made a decision.

Acheteur Vérifié

Published on 31/12/2018 à 11h19 following a purchase from 18/12/2018

Order arrived quickly. However, the packaging needs to be reviewed, maybe strap the box!!!... because it was completely open!!! but nothing was missing.

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Response from Wesco Published on 11/01/2019

Hello and thank you for your feedback. We are working to improve the packaging in order to limit their environmental impact and to protect your purchases. Unfortunately, the uncertainties of delivery do not allow us to control the transport. Your feedback helps us improve day by day, thank you.

Acheteur Vérifié

Published on 30/12/2018 à 19h09 following a purchase from 13/12/2018

I am very happy with my purchase at Wesco

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Acheteur Vérifié

Published on 30/12/2018 à 19h07 following a purchase from 06/12/2018

Not good

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Response from Wesco Published on 01/02/2019

Hello and thank you for your feedback. We place the utmost importance on providing you with impeccable quality service. We invite you to contact our service by email at [email protected] and we will handle your request as soon as possible.

Acheteur Vérifié

Published on 29/12/2018 à 18h04 following a purchase from 14/12/2018

Slight disappointment regarding the delivery time of my package. I placed my order by the deadline (12/14) for it to arrive under the tree but I only received it on 12/26... too bad!

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Acheteur Vérifié

Published on 28/12/2018 à 09h00 following a purchase from 06/12/2018

The site is good, there are items that cannot be found elsewhere but it does not offer delivery to parcel collection points, my package was left on my terrace on a rainy day... Shipping costs are only waived for €250 purchases.

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Response from Wesco Published on 07/01/2019

Hello and thank you for your feedback. We offer delivery to parcel collection points for all eligible items. We hope your items were not damaged. Feel free to subscribe to our newsletter or join us on our Facebook page to learn about all the promo codes that allow you to benefit from free shipping.

Acheteur Vérifié

Published on 27/12/2018 à 16h25 following a purchase from 27/11/2018

Difficult to place the order, complicated site, delivery time not met, but fortunately we received the goods on time.

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Acheteur Vérifié

Published on 27/12/2018 à 13h11 following a purchase from 10/12/2018

Just a concern with creating the cart/reference and with submission

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Acheteur Vérifié

Published on 26/12/2018 à 18h19 following a purchase from 16/12/2018

Easy to use site that offers a wide range of products

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Acheteur Vérifié

Published on 26/12/2018 à 10h03 following a purchase from 17/12/2018

Respect for the stated conditions

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Acheteur Vérifié

Published on 26/12/2018 à 09h01 following a purchase from 18/12/2018

Clear and functional site

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