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A
Rating: 3 out of 5
There are missing photos.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
Hello, The supplier Wesco is not at fault (although the product I initially ordered was out of stock and the restocking times were doubled compared to what was announced on the website). The company tasked by Wesco to carry out the delivery is the issue: delivery window from 9 am to 5 pm (nothing more precise) and the delivery person delivers to the street and refuses to enter your residence (he is not paid to 'take the elevator').
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A
Rating: 4 out of 5
The products match the advertisement but the shipping costs are high. €15 to deliver a small box of thermometers.
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Response from Wesco
Hello and thank you for your feedback. You indeed chose Express delivery (Chronopost 24h) which amounts to €14.90. Standard delivery (to your home, workplace, or pickup point) is offered for €5.90. And if you are a professional, delivery is free for purchases over €250.
A
Rating: 4 out of 5
I really like the products offered. I have never been disappointed. However, I am a professional in early childhood (childminder) and I regularly order from the wesco site and have been doing so for several years, and I never benefit from any advantages or discounts... In fact, I do not order as much as communities or nurseries, but I place 1 to 2 orders a year... Best regards, Mrs. P. T. A.
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Response from Wesco
Hello
Thank you for your review on our wesco.fr site.
However, we cannot accept your review as your First and Last Name is written.
These are personal data that cannot be published.
Wishing you a good day.
Thank you for your review on our wesco.fr site.
However, we cannot accept your review as your First and Last Name is written.
These are personal data that cannot be published.
Wishing you a good day.
A
Rating: 3 out of 5
The products and speed are satisfactory. However, the packages are not sturdy enough: more than half of the 6 packages were opened and/or damaged (opened along the perforated lines, or a piece of cardboard detached with very small visible glue dots at the start). As a result, 4 items missing.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the inconvenience caused by the delivery. We hope that the returned products meet your satisfaction.
A
Rating: 3 out of 5
You can find what you want but without great precision on the product.
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A
Rating: 4 out of 5
Order as expected and delivery arrived on the scheduled date
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Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
I did not go to this site. I found the product through an intermediary site
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A
Rating: 4 out of 5
Deadline and quality met, thank you
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
Interesting choice of items for young children. I work in a nursery so a lot of wesco materials, so the wesco site is interesting if I want to buy items for my son
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A
Rating: 3 out of 5
Only one problem at the time of order validation with the security code, so I had to start over, otherwise nothing to say.
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A
Rating: 3 out of 5
No particular memory of this site..
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A
Rating: 4 out of 5
The site is very easy to use.
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Rating: 4 out of 5
Practical site to quickly find what you're looking for
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Interesting
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
probably an error in the order
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A
Rating: 1 out of 5
I am very unhappy because I ordered 4 ropes of different colors, received 4 of the same color, and the customer service kindly informs me that it is like that and not otherwise. I do not call that a 'customer service' and will try to order from a site that respects the needs of its customers.
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Response from Wesco
Hello and thank you for your feedback. The set of jump ropes you ordered is indeed made up of random colors. We specified that the colors were 'various' but your comment makes us understand that it misleads in this case and will allow us to correct the product sheet. Your dissatisfaction affects us and we hope you will not hold it against us.
A
Rating: 4 out of 5
Toys or equipment suitable for our children, I give 4 stars because it remains quite expensive.
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A
Rating: 3 out of 5
Problem with delivery and follow-up after order; lack of responsiveness
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, we are not in control of the delivery. We hope that all the material now brings you satisfaction and that you will trust us again.
A
Rating: 4 out of 5
It is the specialist in educational toys.
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A
Rating: 3 out of 5
Not easy to create an account for an association
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Response from Wesco
Hello and thank you for your feedback. To create your account as an association, you need to select "Extra-curricular structure > Association, Club" on the account creation page.
A
Rating: 4 out of 5
Good except on smartphone
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A
Rating: 4 out of 5
Very good service, fast delivery
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A
Rating: 4 out of 5
effective
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A
Rating: 4 out of 5
rather clear site
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A
Rating: 3 out of 5
I had to order this product by default; originally I wanted to order the "Balance Eggs", which were better suited to my activity project. It is a pity that products are thus removed from the catalog! That said, no technical issues with the order, delivery, or invoice.
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A
Rating: 3 out of 5
a lot of choice of items
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
The packaging was defective. The post had to secure the package and indeed the "lid" was not glued to its base!!!!
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A
Rating: 4 out of 5
order received in perfect condition
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A
Rating: 4 out of 5
Very satisfied with the products Attention to the preparation of the paint as I had a bottle not well closed Paint result spilled but luckily in small quantity Otherwise the products are great
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A
Rating: 4 out of 5
Everything is fine but the prices are a bit excessive
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A
Rating: 4 out of 5
no issues
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A
Rating: 4 out of 5
Material that cannot be found elsewhere, which has real value for the child. Responsive customer service I just regret having to contact them several times because despite good packaging I sometimes received broken items or with scratches, this really bothers me given that the price does not deserve it. But excellent nonetheless I recommend
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A
Rating: 4 out of 5
Very clear and very practical not many promotional offers items are sometimes very expensive compared to other sites
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Rating: 4 out of 5
Site with a wide range of products suitable for young people from birth to adulthood. Pleasant to browse and providing many ideas.
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