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E
Rating: 4 out of 5
Good, too expensive.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 4 stars
Reset filtersF
Rating: 3 out of 5
I received only four packages out of 5....
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Response from Wesco
Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service is in contact with the carrier to locate the missing package. We are sorry for this inconvenience that is beyond our control and are doing everything necessary to resolve the situation as quickly as possible. If you have any questions, we are here to assist you at 05 49 800 166. Have a nice day.
T
Rating: 4 out of 5
It remains quite expensive, but of very good quality
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T
Rating: 1 out of 5
The delivery by Chronopost was pathetic.. They didn't ring the bell and the package went to their warehouse.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are sorry that the delivery service went this way and we sincerely apologize. Our customer service has taken charge of your case: the delivery fees will be refunded and your order will be resent. We thank you in advance for your patience. We look forward to seeing you again soon on wesco.fr. Have a nice day.
C
Rating: 1 out of 5
The customer service is unreachable, 15 days to receive my delivery, items are missing and one item is damaged and another incomplete, 15 days later no response from customer service, as a result for 1 month I have been waiting for the tablet chair to feed a child in daycare and between the moment my request is taken into account and receiving a new compliant chair I will have to manage without!
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Response from Wesco
Hello and thank you for alerting us through this means regarding your shopping experience on our site. We are sorry to read that the order has several issues. Customer service has taken your request into account and plans to resend the missing products or those with defects as soon as possible. Despite this unsuccessful experience, we hope to see you again on our site to make a better impression. Have a nice day.
M
Rating: 4 out of 5
well received
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O
Rating: 4 out of 5
I recommend this site, they have very good products (last order: carafes and cutlery, products we had already ordered). Very good quality of the boxes, for my part, it would need bubbles or other protections inside to prevent heavy products from hitting more fragile ones. The 4 is more for the delivery time (longer than announced) and despite the paid shipping costs.
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C
Rating: 3 out of 5
The colors ordered were not the ones delivered. Problem with hole drilling for a piece of furniture
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are sorry for the issues encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the products received). At the same time, we have forwarded your feedback on the drilling to our quality service so that a stock check can be carried out to ensure that this is indeed an isolated case. We thank you in advance for your information and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
C
Rating: 4 out of 5
the requested products were compliant. The delivery is a bit long
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C
Rating: 1 out of 5
I am very disappointed. The prices remain high yet the customer service is quite deplorable. I had placed an order that was supposed to be delivered in two parts. The second delivery was canceled along with the second half of my order. I am left with half a mobility course that I cannot return, with no hope of receiving the other part of my order, which is out of stock. One part of my delivery is unusable without the other half!!!
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Response from Wesco
Hello, and thank you for taking the time to share your feedback on your experience. We are sincerely sorry to read about your disappointment and we offer our sincerest apologies. After checking, an email was sent to you on September 8 to inform you of the stock shortage on two references and to offer you a modification of your order. Our customer service is of course at your disposal at 05 49 800 166 to find the most suitable solution with you. Have a nice day.
N
Rating: 4 out of 5
I am very satisfied with my purchase, it is really quality
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M
Rating: 4 out of 5
Items arrived in good condition
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L
Rating: 4 out of 5
Purchase in line with our expectations
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O
Rating: 4 out of 5
Product conforms to the order
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L
Rating: 4 out of 5
Poor delivery
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E
Rating: 1 out of 5
We were very disappointed: order not delivered on time (stock problem at Wesco for 15 chairs delivered on September 19 instead of late August). Then, upon delivery of the tables, out of 7 boxes, only 4 were correct, the other 3 were not the boxes corresponding to our order (plastic partitions instead of tops for oval tables). I requested a commercial gesture (2 additional free coral chairs: no response on this matter). I am still waiting for my table tops, even though I let the carrier who delivered the chairs on August 19 leave with the three boxes that were not correct... In short: a real mess!!!
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to extend our sincerest apologies. The necessary steps have been taken to ensure that the 3 missing tops reach you as soon as possible. Meanwhile, your request for a commercial gesture has been forwarded to our customer service. We hope to regain your full trust with a future order. Have a nice day.
G
Rating: 3 out of 5
Shipping delay too long!
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking, the delivery of your order was indeed made within the announced timeframe, visible in your order confirmation. We hope that despite this impression of a long delay, the product brings you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
D
Rating: 1 out of 5
Package delivered in very bad condition
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the package arrived in poor condition and we would like to extend our sincerest apologies. As soon as the product is returned, our customer service will be able to process its refund. We thank you in advance for your understanding and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
C
Rating: 1 out of 5
a part of the order has disappeared
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L
Rating: 4 out of 5
Compliant and of quality
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C
Rating: 4 out of 5
Very well
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S
Rating: 4 out of 5
ras
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L
Rating: 3 out of 5
Package thrown from the truck without caution.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize as the delivery service did not meet our quality commitments. We have forwarded your feedback to our logistics department so that necessary actions can be taken with the concerned carrier. We hope that the received products meet your satisfaction and that we will have the pleasure of welcoming you back to our site soon. Have a nice day.
J
Rating: 1 out of 5
hello I received the acorns half were broken
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the quality issue encountered and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product). We thank you in advance for this information and hope to provide you with a flawless experience on your next order. Have a nice day.
M
Rating: 3 out of 5
Damaged furniture, an incomplete set of wheels
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. We sincerely apologize for the inconveniences encountered. To provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). We thank you in advance for your cooperation and hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
C
Rating: 4 out of 5
I am satisfied with my order. Ordering from Wesco is a true guarantee of quality. The box was, however, oversized, without additional protection. I would have liked the products not to 'move around' so much in the box. Fortunately, the different stainless steel elements were not scratched.
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S
Rating: 3 out of 5
The product seems very fragile as the elements come apart during handling, and also, upon receiving my order, one of the weighted feet is missing.
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Response from Wesco
Hello and thank you for sharing the situation with us. We sincerely apologize for the quality of the product that did not meet our commitments. To provide you with a solution, we invite you to write to us at [email protected] (reminding us of your order number, the relevant reference, and attaching a photo of the non-compliant product). We thank you in advance for these details and hope to regain your trust during your next order on our site. Have a nice day.
I
Rating: 4 out of 5
Satisfied with my order
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L
Rating: 1 out of 5
We ordered 2 mattresses for our MaM and we only received 1 out of 2. And 0 response from them so far...
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We sincerely apologize for the incomplete delivery of your order and fully understand your disappointment. Our customer service is currently in the process of resending the missing mattress. We thank you for your patience and hope that you will give us a second chance to make a better impression on your next order. Have a nice day.
S
Rating: 3 out of 5
Products conform but slow delivery.
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking, your package was indeed delivered within the announced deadlines at the time of your order confirmation. We hope that despite this wait, your items bring you satisfaction and that we will have the opportunity to offer you a more satisfying experience on your next order on our site. Have a nice day.
C
Rating: 3 out of 5
Delivery deadlines not respected. Explanation notice for the very poorly made straps. Product arrived packed just in a large plastic bag, not even in a cardboard box.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the failure to meet the delivery deadline and fully understand your dissatisfaction. Your feedback regarding the assembly of the straps has been forwarded to our design team. We hope that the deck chair will still bring you satisfaction in use and we look forward to seeing you again on your next order. Have a nice day.
M
Rating: 1 out of 5
I requested a quote in August, then to make sure I would receive my package on time (I had a baby workshop on August 29), I tried to contact a sales service. No one. Then I placed an order and it was noted on the order that I would receive my package before the 27th. So I trusted and placed the order. However, to receive my package on time, I had to call several times and constantly follow up to get my order. No commercial gesture was proposed and I received my materials 30 minutes before leaving for my scheduled workshop (My service providers were quite unhappy not knowing if I would arrive with the materials on time and this caused me a lot of stress and probably a loss of credibility). No commercial gesture was proposed and the responses given were impersonal (except for the sales representative who took over the file and worked for me). In short, I will not go through you, I am very disappointed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We understand your dissatisfaction and we would like to extend our sincerest apologies. Our customer service will get back in touch with you to offer a commercial gesture. We hope you will give us the opportunity to make a better impression and that we can regain your trust during your next order on our site. Have a nice day.
A
Rating: 3 out of 5
The lichen color is really very pretty. The transport time was longer and the carpet is folded and not rolled, so it shows some marks.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
P
Rating: 4 out of 5
Nothing to complain about, except that customer service is unreachable by phone...
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M
Rating: 1 out of 5
More than a month delay between the order and delivery without news from the site forcing me to follow up for information!!
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely apologize for the delay in the delivery of your order. This setback is related to a supply delay, and we acknowledge that we have lacked communication on this matter. Your feedback is valuable to us and helps us improve our services. We hope you will give us the opportunity to provide you with a more satisfactory experience on your next order at wesco.fr. Have a nice day.
A
Rating: 4 out of 5
I am happy but I admit that in terms of size it's a bit tight I will see if there are larger sizes
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E
Rating: 4 out of 5
Package received in good condition with the ordered quantities. The only small downside is the shipping time of about 2 weeks, which is a bit long.
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E
Rating: 3 out of 5
Order placed in June for August 29. Part of the order arrived a few days late and the other part of the order has not yet arrived.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the partial delivery of your order. Our customer service is following up on your case and is doing everything necessary to ensure that the missing items reach you very soon. We sincerely regret this situation and hope to provide you with a fully satisfactory experience on your next order on our site. Have a nice day.
A
Rating: 1 out of 5
A disaster... Order that was supposed to be delivered on September 2nd that I am still waiting for. I am told that the person in charge of our order will return from vacation on 09/16 and since then, it's radio silence... Customer service needs to be reviewed.
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M
Rating: 4 out of 5
Reasonable price Good quality Delivery a bit long
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