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A
Rating: 5 out of 5
super fast service, impeccable packaging...I recommend
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 082 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 3 out of 5
Not always easy to find what you're looking for
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A
Rating: 5 out of 5
Sent on time
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A
Rating: 5 out of 5
Easy to use site. Order delivered within the announced timeframe. Package arrived in perfect condition.
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A
Rating: 5 out of 5
Great site! Complete with a lot of material at very accessible prices.
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A
Rating: 5 out of 5
very satisfied
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A
Rating: 5 out of 5
As usual, perfect, fast delivery, top-notch items!
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A
Rating: 5 out of 5
Very satisfied. The carrier was very professional. I recommend.
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A
Rating: 5 out of 5
I am very satisfied with my order.
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A
Rating: 1 out of 5
It's been a month and I still haven't received my package
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Response from Wesco
Hello and thank you for alerting us this way. First of all, we sincerely apologize for our late response. Indeed, our investigation with La Poste took longer than we expected. Today, in the absence of a response from La Poste regarding the status of your package, we are proceeding on our side with a new preparation of your order. Our teams are doing their utmost to ensure that this new order is shipped as quickly as possible. Your satisfaction remains our priority, and please know that this situation, which is beyond our control, is just as disappointing for us. We hope that in light of these elements, you will still choose to visit our site. Have a nice day.
A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Easy navigation on the site. Very friendly and professional phone assistance. However, there were issues during delivery. I contacted the carrier myself after a week because the merchandise was still at the dock. They did not deliver because they did not have my phone number. I checked, it is indeed indicated in my Wesco customer account. So there was an error on your part regarding communication with the carrier.
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A
Rating: 1 out of 5
I would have really liked to leave a good comment but I ordered on September 26, it is now November 6 and I still do not have my order. I have called customer service at least ten times but nothing has worked. Should I contact fraud prevention?
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Response from Wesco
Hello and thank you for your feedback. Your order was shipped from our warehouse on September 29 (3 days after your order was placed). In your case, one of the two packages was lost by the carrier, independently of our will. Initially, you refused a partial delivery and then agreed to receive your order in two shipments. The lost products have been reordered with us. This new order is being prepared and should reach you by the end of next week at the latest (considering the holiday this week). We remain at your disposal at 05 49 80 01 66. Have a nice day.
A
Rating: 5 out of 5
Balls conforming to my order and my needs...thank you
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A
Rating: 3 out of 5
After an order that I had to pay 4 times and then call customer service, I finally managed to order the children's bike handles! (Bank problem according to customer service, personally I lean more towards a payment platform problem because this never happens to me elsewhere) Delivery and waiting for the order is very, very long! Delivery requested and desired at a specific moment, ultimately to be picked up at the Post Office. In short, a very disappointing customer experience.
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A
Rating: 5 out of 5
Very good in every way! I recommend, serious site, very correct follow-up, quality of products...
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A
Rating: 5 out of 5
Very fast
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A
Rating: 5 out of 5
Deadlines respected
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A
Rating: 5 out of 5
Perfect service
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A
Rating: 5 out of 5
Simple
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A
Rating: 5 out of 5
Order received faster than expected, very satisfied.
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A
Rating: 5 out of 5
TOP QUALITY FOR A LONG TIME, ESPECIALLY FOR MY INTENSIVE USE AS A CHILDCARE ASSISTANT.
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A
Rating: 5 out of 5
Easy to place an order. Delivery within the announced deadlines. Products arrived in good condition and well packaged.
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A
Rating: 5 out of 5
Always super happy with my purchases on Wesco, the quality is top-notch, school quality, the after-sales service works very well. Nothing to complain about. Always impeccable. The products are well packaged, in all my orders no problems, only once a batch of sheets was damaged, Wesco quickly sent me a second batch without any charge.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Order received on time. The carrier had an unpleasant behavior. He yelled at me because he couldn't find a place to park in front of my house. But I know that has nothing to do with Wesco.
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A
Rating: 5 out of 5
Regarding the ordering part on the website as well as the delivery, it went perfectly well, however it is impossible to receive the invoice for my item by email after calling twice in vain, still nothing received!!!
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A
Rating: 3 out of 5
Difficult for me to find certain products, you have to search.
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Simple navigation. Wide choice of products suitable for early childhood. Delivery was compliant and fast.
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Very happy with my purchases and the very fast delivery.
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A
Rating: 5 out of 5
Very satisfying!
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A
Rating: 3 out of 5
The products are of good quality and the choice is really important, but the customer service really leaves something to be desired in some aspects. It is incomprehensible not to be able to easily modify or cancel an order on an online site within hours of placing it.
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A
Rating: 5 out of 5
Efficient and quick.
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A
Rating: 5 out of 5
Fast and in line with my expectations... I recommend.
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Package received ahead of time. Nothing to say about the delivery times, therefore!
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A
Rating: 5 out of 5
Very good site.
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A
Rating: 5 out of 5
Fast delivery, careful packaging.
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