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C
Rating: 5 out of 5
Very good and fast
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 5 stars
Reset filtersG
Rating: 5 out of 5
Excellent products as per the site!
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A
Rating: 1 out of 5
Damaged table
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Response from Wesco
Hello,
We sincerely regret this incident and are sorry to learn that your table arrived damaged.
Your request has been processed by our after-sales service. A new table top is being sent to you to replace the damaged item as soon as possible.
Have a nice day
We sincerely regret this incident and are sorry to learn that your table arrived damaged.
Your request has been processed by our after-sales service. A new table top is being sent to you to replace the damaged item as soon as possible.
Have a nice day
M
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
Fast delivery, great customer service, product as described on the site
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A
Rating: 1 out of 5
Chaos at the post office regarding the package not fitting in the mailbox because the package was damaged by the carrier. The poorly executed package: 5l can in a large box 75 cm high without protection, very poorly executed!
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Response from Wesco
Hello,
We are sincerely sorry to hear about this incident and we completely understand your dissatisfaction with the poor condition of your package upon arrival.
Your comment has been directly forwarded to our logistics department to take the necessary measures for the future.
Have a good day
We are sincerely sorry to hear about this incident and we completely understand your dissatisfaction with the poor condition of your package upon arrival.
Your comment has been directly forwarded to our logistics department to take the necessary measures for the future.
Have a good day
M
Rating: 5 out of 5
Nothing
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C
Rating: 5 out of 5
No errors, nothing is missing and equipment in good condition Impeccable order tracking Satisfied
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L
Rating: 1 out of 5
I requested a delivery date in the proposed time slot and I was not informed that it was delayed by a week... it is because I called several times and sent emails that I got information. This does not allow for any organization and the least one can do is to inform in advance and not at the moment it happens
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Response from Wesco
Hello,
We sincerely regret these organizational difficulties and we fully understand your frustration regarding this delivery delay.
After verification, our services sent you an email as soon as the carrier informed us of the failure of the initial delivery attempt, in order to ensure the follow-up of your file. We are however sorry that this information did not reach you sooner and that you had to contact us several times to obtain these details.
Your comments regarding the lack of communication from the carrier have been forwarded to our logistics department to improve the transmission of alerts.
Have a nice day
We sincerely regret these organizational difficulties and we fully understand your frustration regarding this delivery delay.
After verification, our services sent you an email as soon as the carrier informed us of the failure of the initial delivery attempt, in order to ensure the follow-up of your file. We are however sorry that this information did not reach you sooner and that you had to contact us several times to obtain these details.
Your comments regarding the lack of communication from the carrier have been forwarded to our logistics department to improve the transmission of alerts.
Have a nice day
E
Rating: 5 out of 5
Ultra fast delivery and very satisfied with the equipment
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-
Rating: 5 out of 5
Quality product
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E
Rating: 5 out of 5
Fast delivery on the desired date.
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E
Rating: 5 out of 5
Nothing
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P
Rating: 3 out of 5
Extremely long reception time for certain items. And a product that does not meet our expectations!
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Response from Wesco
Hello,
We sincerely apologize for these extremely long reception times. We encountered supply constraints on certain products in your order, which unfortunately delayed their delivery.
Regarding your dissatisfaction with one of the items, please know that a specific response has been provided by our services to discuss this product with you.
Have a nice day
We sincerely apologize for these extremely long reception times. We encountered supply constraints on certain products in your order, which unfortunately delayed their delivery.
Regarding your dissatisfaction with one of the items, please know that a specific response has been provided by our services to discuss this product with you.
Have a nice day
G
Rating: 5 out of 5
perfectly meets my expectations
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C
Rating: 5 out of 5
very good
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M
Rating: 5 out of 5
I am very satisfied as with every order, nothing more to say except perfect!!
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E
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Very good, timely delivery and quality material
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C
Rating: 5 out of 5
Great for future kindergarten entries
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S
Rating: 5 out of 5
Very nice products and top guarantee
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H
Rating: 5 out of 5
Real-time package reception.
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G
Rating: 5 out of 5
perfect transaction
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R
Rating: 5 out of 5
TB fast delivery
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M
Rating: 1 out of 5
Hello, I am dissatisfied because the package was not delivered on the scheduled date, so no one was present at the school and the delivery was thrown over the gate !!!!!!!!!
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Response from Wesco
Hello,
We sincerely regret this incident and we fully understand your dissatisfaction regarding the delivery delay and the unacceptable conditions of your package's drop-off.
Please know that your comment has been directly forwarded to our transport service to raise the issue with the carrier and to initiate awareness actions.
If you notice any breakage or damaged material as a result of this package being thrown, we invite you to immediately file a complaint using our online form: https://www.wesco.fr/requests/request/search. Our teams will handle your case as soon as possible.
Have a nice day
We sincerely regret this incident and we fully understand your dissatisfaction regarding the delivery delay and the unacceptable conditions of your package's drop-off.
Please know that your comment has been directly forwarded to our transport service to raise the issue with the carrier and to initiate awareness actions.
If you notice any breakage or damaged material as a result of this package being thrown, we invite you to immediately file a complaint using our online form: https://www.wesco.fr/requests/request/search. Our teams will handle your case as soon as possible.
Have a nice day
M
Rating: 1 out of 5
An item was damaged upon receipt
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Response from Wesco
Hello,
We sincerely regret this incident and are sorry that one of your items arrived damaged.
We inform you that a personalized response has been provided by our after-sales service to resolve this situation as quickly as possible.
If you have any further details or documents to send us, you can at any time complete your file via our online form: https://www.wesco.fr/requests/request/search.
Have a nice day
We sincerely regret this incident and are sorry that one of your items arrived damaged.
We inform you that a personalized response has been provided by our after-sales service to resolve this situation as quickly as possible.
If you have any further details or documents to send us, you can at any time complete your file via our online form: https://www.wesco.fr/requests/request/search.
Have a nice day
S
Rating: 5 out of 5
very good
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M
Rating: 3 out of 5
good delivery but no consideration of additional delivery information regarding the reopening date
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Response from Wesco
Hello,
Thank you for your feedback regarding the quality of your delivery.
We sincerely apologize for this lack of coordination. We regret that the carrier was unable to take into account the reopening date that you had indeed provided at the time of your order.
Your comments are immediately forwarded to our transport service to prevent this kind of oversight from happening again with our providers.
Have a nice day
Thank you for your feedback regarding the quality of your delivery.
We sincerely apologize for this lack of coordination. We regret that the carrier was unable to take into account the reopening date that you had indeed provided at the time of your order.
Your comments are immediately forwarded to our transport service to prevent this kind of oversight from happening again with our providers.
Have a nice day
R
Rating: 5 out of 5
Good responsiveness and communication regarding delivery conditions. Deadline respected.
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F
Rating: 5 out of 5
Impeccable articles
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M
Rating: 5 out of 5
Fast delivery, package well wrapped
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C
Rating: 5 out of 5
Fast and good products.
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M
Rating: 5 out of 5
product security issue
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C
Rating: 5 out of 5
VERY GOOD
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O
Rating: 5 out of 5
RAS
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L
Rating: 5 out of 5
Item conforms to our expectations and delivered on time. Thank you
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C
Rating: 5 out of 5
Perfect thank you
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C
Rating: 1 out of 5
Incomplete order delivered outside without notice
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Response from Wesco
Hello,
We acknowledge your report regarding the delivery conditions of your order and the apparent absence of certain items.
However, after verification, our information indicates that the entirety of the packages comprising your order has indeed been delivered to you.
If, after checking the contents of all your packages, some products are still missing, we invite you to contact us immediately via the complaint form: https://www.wesco.fr/requests/request/search
Have a nice day
We acknowledge your report regarding the delivery conditions of your order and the apparent absence of certain items.
However, after verification, our information indicates that the entirety of the packages comprising your order has indeed been delivered to you.
If, after checking the contents of all your packages, some products are still missing, we invite you to contact us immediately via the complaint form: https://www.wesco.fr/requests/request/search
Have a nice day
E
Rating: 1 out of 5
My package has still not been delivered since 08/24 and was supposed to be represented on 08/28 but supposedly not delivered because the road is inaccessible whereas our road is clear
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Response from Wesco
Hello,
We sincerely regret this delay as well as the inconvenience caused by this unsuccessful delivery attempt.
Following your message, our customer service immediately contacted the carrier to assess the situation. The road being quite passable, the instruction has been given and the delivery of your package is now scheduled for this Monday.
Have a nice day
We sincerely regret this delay as well as the inconvenience caused by this unsuccessful delivery attempt.
Following your message, our customer service immediately contacted the carrier to assess the situation. The road being quite passable, the instruction has been given and the delivery of your package is now scheduled for this Monday.
Have a nice day
M
Rating: 5 out of 5
perfect smooth
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