Customer reviews of Wesco

9 /10

Based on 15 079 published reviews

5 10,7k 71% 4 2 638 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 09/10/2019 à 14h07 following a purchase from 03/10/2019

The items are of quality and the shipment meets my expectations, it’s perfect. I highly recommend this site.

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Acheteur Vérifié

Published on 08/10/2019 à 21h35 following a purchase from 30/09/2019

Nothing to report, satisfactory

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Acheteur Vérifié

Published on 08/10/2019 à 18h36 following a purchase from 19/09/2019

Great, the kids love it at the MAM; we regularly transform it

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Acheteur Vérifié

Published on 08/10/2019 à 17h16 following a purchase from 20/07/2019

Just a downside on the delivery by the carrier Heppner. Delivery window 8am/5pm and phone number 0821------- surcharged to make an appointment.

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Acheteur Vérifié

Published on 08/10/2019 à 17h01 following a purchase from 01/10/2019

Perfect !!

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Acheteur Vérifié

Published on 08/10/2019 à 14h13 following a purchase from 02/10/2019

Top!

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Acheteur Vérifié

Published on 08/10/2019 à 14h06 following a purchase from 01/10/2019

Good site, nothing to say.....

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Acheteur Vérifié

Published on 08/10/2019 à 10h26 following a purchase from 10/09/2019

Order received very quickly. Product meets my expectations. Strength and stability assured

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Acheteur Vérifié

Published on 08/10/2019 à 07h20 following a purchase from 25/09/2019

Very easy to use

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Acheteur Vérifié

Published on 07/10/2019 à 22h32 following a purchase from 28/09/2019

Perfect!

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Acheteur Vérifié

Published on 07/10/2019 à 18h34 following a purchase from 28/09/2019

Top service and delivery!

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Acheteur Vérifié

Published on 07/10/2019 à 18h12 following a purchase from 29/09/2019

Super quality!

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Acheteur Vérifié

Published on 07/10/2019 à 17h26 following a purchase from 27/09/2019

very good

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Acheteur Vérifié

Published on 07/10/2019 à 14h33 following a purchase from 30/09/2019

Easy order on the site, very satisfactory delivery time.

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Acheteur Vérifié

Published on 07/10/2019 à 11h53 following a purchase from 13/09/2019

I waited 3 weeks to receive a mat that was not the one I ordered 60/120 instead of 130/130. I therefore refused the package and was told that my case would be processed in 2 weeks. I notice a lack of professionalism. A mistake can happen, but the least you can do is correct it as quickly as possible.

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Response from Wesco Published on 18/10/2019

Hello and thank you for your feedback. Despite all the care we take in preparing your package, sometimes an error slips in. We hope that our new shipment will meet your satisfaction.

Acheteur Vérifié

Published on 07/10/2019 à 11h02 following a purchase from 30/09/2019

Hello, there are missing choices of Kamishibai stories by age group.

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Response from Wesco Published on 10/10/2019

Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to contact our after-sales service by email: [email protected] to address this issue.

Acheteur Vérifié

Published on 07/10/2019 à 10h53 following a purchase from 27/09/2019

Everything went very well. Just one mistake (4 lids arrived when I thought I had ordered two) but it must be me who made the mistake.

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Acheteur Vérifié

Published on 07/10/2019 à 09h24 following a purchase from 25/08/2019

Delivery not on time...

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Acheteur Vérifié

Published on 07/10/2019 à 09h05 following a purchase from 23/09/2019

The site is very good!

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Acheteur Vérifié

Published on 06/10/2019 à 16h59 following a purchase from 23/09/2019

Perfect!

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Acheteur Vérifié

Published on 06/10/2019 à 11h53 following a purchase from 26/09/2019

I was informed that there would be a slight delay in delivery, as the package had been damaged. And indeed, when I went to pick it up, the box had been completely destroyed, roughly resealed with plastic ties and inside one of the packs of 10 notebooks was completely torn and the notebooks scattered in the box, some damaged: corners bent... this was due, I think, to the use of a box that was far too large for what it contained and therefore no support for the contents. So very clearly the packaging needs to be reviewed as well as the shipping conditions.

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Response from Wesco Published on 18/10/2019

Hello and thank you for your feedback. Despite all the care we take in preparing your package, we have a limited number of box sizes that we adapt as best as we can to limit our environmental impact. We still have room for improvement and your comment contributes to that, thank you.

Acheteur Vérifié

Published on 06/10/2019 à 09h10 following a purchase from 21/09/2019

Great as usual.

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Acheteur Vérifié

Published on 05/10/2019 à 22h16 following a purchase from 25/09/2019

Item well described; sent on time; quality educational game, although the translation of the manual into French is not perfect.

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Acheteur Vérifié

Published on 05/10/2019 à 19h10 following a purchase from 27/09/2019

Easy to use.

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Acheteur Vérifié

Published on 05/10/2019 à 19h06 following a purchase from 25/09/2019

Very fast delivery.

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Acheteur Vérifié

Published on 05/10/2019 à 18h20 following a purchase from 28/09/2019

Order received very quickly, all products are of quality.

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Acheteur Vérifié

Published on 05/10/2019 à 14h26 following a purchase from 30/07/2019

Non-respect of delivery times. 2 months delay, no email to inform about the shipment. I sent an email 3 weeks after the initial delivery date to ask what was going on and I NEVER received a response from customer service. My order was indeed small as I am just a private individual, but I find that absolutely disrespectful!! I am therefore totally disappointed with Wesco.

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Response from Wesco Published on 18/10/2019

Hello and thank you for your review. It indeed highlights an incident that we would not have seen without it. We are absolutely sorry to have disappointed you and just as much for not having responded to our quality requirement. The reception time is explained by the incredible rise in the number of orders. For us, there is no small order or priority customer. We chose to open our doors to individuals and we sincerely believe that offering you the same quality products that guarantee safety is a chance for every child. We would like to apologize once again with a small commercial gesture and hope that you will not hold it too much against us.

Acheteur Vérifié

Published on 05/10/2019 à 14h11 following a purchase from 17/08/2019

Very good.

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Acheteur Vérifié

Published on 05/10/2019 à 13h51 following a purchase from 26/09/2019

Serious about delivery which was fast. Easy to navigate the site.

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Acheteur Vérifié

Published on 05/10/2019 à 13h40 following a purchase from 21/09/2019

Very happy with the Wesco bed and its mattress. We were disappointed by the delivery. We waited all day for a delivery that did not happen and we were not informed.

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Acheteur Vérifié

Published on 04/10/2019 à 22h17 following a purchase from 14/07/2019

Everything went well.

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Acheteur Vérifié

Published on 04/10/2019 à 19h06 following a purchase from 19/09/2019

Very good, fast delivery.

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Acheteur Vérifié

Published on 04/10/2019 à 13h13 following a purchase from 15/09/2019

Excellent. Quality products and very good order follow-up. Delivery times respected. I recommend.

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Acheteur Vérifié

Published on 04/10/2019 à 01h24 following a purchase from 22/09/2019

Fast delivery, too bad there is no delivery to Guadeloupe!

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Acheteur Vérifié

Published on 03/10/2019 à 14h22 following a purchase from 25/09/2019

Pleasant navigation and delivery 1 week earlier than expected. Perfect.

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Acheteur Vérifié

Published on 02/10/2019 à 22h24 following a purchase from 25/09/2019

Quick processing of the order, products conforming to the order, good follow-up.

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Acheteur Vérifié

Published on 02/10/2019 à 17h14 following a purchase from 24/09/2019

Nothing to report

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Acheteur Vérifié

Published on 02/10/2019 à 17h08 following a purchase from 23/09/2019

Well compartmentalized site to navigate to the area of your search

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Acheteur Vérifié

Published on 02/10/2019 à 13h55 following a purchase from 25/09/2019

Fast

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Acheteur Vérifié

Published on 02/10/2019 à 13h41 following a purchase from 22/09/2019

Order delivered quickly! Everything is perfect.

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