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C
Rating: 5 out of 5
perfect
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 5 stars
Reset filtersN
Rating: 5 out of 5
Package received on time. It might just need to be padded inside the box with paper to avoid shocks!
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C
Rating: 5 out of 5
Delivered in advance and in good condition!
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C
Rating: 5 out of 5
well received in several shipments
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I
Rating: 5 out of 5
I did not receive the ordered item, I only received the Christmas catalog. I made a complaint to Colissimo and to Wesco. I am waiting for a resolution
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E
Rating: 5 out of 5
Very well, nothing to complain about
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M
Rating: 3 out of 5
Modeling clay box arrived broken. No protection to avoid shocks. Therefore, I will not give this gift for Christmas. Disappointed
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for the damaged product and we sincerely apologize. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number, the reference, and attaching a photo of the damaged product). We regret this situation and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a good day.
M
Rating: 5 out of 5
A very beautiful order
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G
Rating: 5 out of 5
package received quickly, well packaged
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M
Rating: 1 out of 5
Request to be delivered ONLY on WEDNESDAYS, this request was not HEARD, and the hurried delivery person does not allow time to check the packages at the B.L. It's a disappointing experience.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are sincerely sorry to hear that the delivery did not go as you hoped. After checking, we unfortunately cannot find any trace of a specific delivery request for Wednesday. Please also note that carriers generally carry out distribution as soon as they have the merchandise, which may explain a quicker visit than desired. We regret the inconveniences encountered and remain at your disposal at 05 49 800 166 to assist you with your next order. Have a nice day.
P
Rating: 5 out of 5
Exceeds my expectations, very nice sound. Clear scores. Nice song choices.
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C
Rating: 1 out of 5
I wanted to cancel my order placed the day before. I called customer service who explained to me that I had to send an email the next day and that the order would only be debited at the time of shipping. The order was never canceled and I was debited immediately.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We want to reassure you that your order will be refunded if you followed the procedure indicated by our customer service. At the time of your request, the preparation of your order had already started, which unfortunately did not allow us to cancel it anymore. That is why it was shipped and automatically debited. According to the instructions from our customer service, you were advised to refuse the package at the time of delivery so that a refund could then be initiated. Our customer service remains at your disposal at 05 49 800 166 for any further questions. Have a nice day.
A
Rating: 5 out of 5
Package received well
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P
Rating: 5 out of 5
On the phone, very professional staff who know how to listen, respond, and provide solutions to clients' problems, no matter how difficult they may be. Packages delivered within the time frame provided at the order.
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-
Rating: 5 out of 5
Good products, fast delivery and quick customer service
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E
Rating: 5 out of 5
Delivered quickly.
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E
Rating: 5 out of 5
Perfect.
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M
Rating: 5 out of 5
Corresponds to my order
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J
Rating: 5 out of 5
Impeccable thank you
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-
Rating: 5 out of 5
very good
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E
Rating: 5 out of 5
Delivery time respected and products of good quality and in line with expectations.
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L
Rating: 5 out of 5
ras
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E
Rating: 5 out of 5
The changing mat corresponds exactly to what we wanted. And especially the fact that it is non-slip
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C
Rating: 5 out of 5
easy to order, fast and careful delivery
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-
Rating: 5 out of 5
Team that meets our expectations.
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M
Rating: 5 out of 5
Good product. Color true to the photo. Clean delivery and deadlines respected.
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T
Rating: 5 out of 5
Simple
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M
Rating: 5 out of 5
I am delighted with my Snoezelen purchases from Wesco! The material is of very good quality and perfectly suited to the needs of children. Special mention to the after-sales service and the salesperson, really top-notch: responsive, professional, and very attentive. I highly recommend this site for all educational and sensory materials.
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F
Rating: 5 out of 5
efficient and respected order
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C
Rating: 5 out of 5
Everything went well, quickly and easily
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E
Rating: 5 out of 5
Impeccable
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P
Rating: 5 out of 5
perfect
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C
Rating: 5 out of 5
The after-sales service does its job very well but we are disappointed with the quality of the products which is declining. We have been customers for many years and we have received 5 defective products in a very short time. Sometimes they arrive already broken at delivery and other times, they break during the first use by the children. Moreover, this breakage could sometimes quickly pose a danger to the children, without a great vigilance on our part.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the quality issues encountered with your recent orders and extend our deepest apologies. Your loyalty over the years is particularly valuable to us. In order to better understand the difficulties you faced, our customer service is available to listen to you at 05 49 800 166. Customer feedback allows us to progress and continuously improve our processes (product protection during transport, etc.). However, we want to reassure you: all our products comply with current quality and safety standards. We hope to have the opportunity to fully regain your trust and provide you with a future experience that meets your expectations. Have a great day.
E
Rating: 5 out of 5
quick reception of compliant items
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E
Rating: 5 out of 5
Very good article and received quickly
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S
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
very good
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M
Rating: 5 out of 5
Everything was perfect, from the order to the reception
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H
Rating: 5 out of 5
Diversity of products, quality material. Fast delivery by a very professional delivery person
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O
Rating: 5 out of 5
Very good, I recommend
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