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A
Rating: 5 out of 5
Very serious.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 1 out of 5
A total mess for the delivery: supposedly you can choose your day. I requested January 15. The customer service contacted by phone for something else told me that it would actually be between the 15th and the 17th, but that I would be informed by the carrier the day before. Consequently, WITHOUT WARNING, the carrier delivered on the 13th, at the moment I was supposed to leave, which made me late for the rest of my day... And we can say I was lucky because 5 minutes later I would not have been delivered.
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Response from Wesco
Thank you for your feedback and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The company in charge of the delivery should have contacted you during your delivery. Your complaint has been forwarded to them. Necessary measures will be taken to ensure that this does not happen again.
A
Rating: 5 out of 5
Very good, very efficient
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A
Rating: 5 out of 5
VERY GOOD SITE
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A
Rating: 5 out of 5
Nothing to complain about, very good packaging
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A
Rating: 3 out of 5
Not easy to navigate with a mobile phone
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A
Rating: 5 out of 5
As a childcare professional, it's great
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A
Rating: 5 out of 5
Reliable and clear site
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A
Rating: 3 out of 5
I realized there was a color error, probably on my part, in my order when I received the summary email. I therefore sent an email to Wesco, I used the pre-registered emails ('there is an error in my order') to explain and rectify the problem. I received confirmation of the receipt of this email, but I had no response. I tried to contact someone by phone but could only reach a voicemail. The order was therefore delivered with the initial error. This is regrettable.
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Response from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our standard is open from Monday to Friday from 9 am to 12:30 pm and from 1 pm to 5 pm. Outside of these hours, you will reach the voicemail. Our customer service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 5 out of 5
Very interesting site offering various products for kindergarten in particular
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
efficient and professional
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A
Rating: 5 out of 5
Very good site... good value for money. Conforms to the description
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A
Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
a gold mine in childcare products, fast and serious
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A
Rating: 5 out of 5
Very good, delivered as expected and very good material.
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A
Rating: 3 out of 5
disappointed because I could not modify my order and take advantage of the special Christmas discount code 'free shipping'. I will be more vigilant next time. I did not find it very commercial on the part of the person who responded to my request since we have been customers with you for many years. Best regards, nursery 'l'ile aux enfants'
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Response from Wesco
Thank you for your feedback. We understand your disappointment. Discount codes unfortunately have an expiration date. We offer various promotions throughout the year, subscribe to our newsletter to be sure not to miss out.
A
Rating: 5 out of 5
fast delivery, products conform to the description, no unpleasant surprises. We will recommend without worries
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A
Rating: 1 out of 5
Overall, I am very dissatisfied with Wesco!!! defective products, long delivery time, excessive prices!!! Moreover, the sales representative is really bad, does not know her clients and does not follow her orders. This is my 3rd nursery, for the others, I will definitely switch to the competition
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Response from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has contacted you to proceed with the replacement of the defective products. We hope they will fully satisfy you this time.
A
Rating: 5 out of 5
Beautiful material for this toy kitchen
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A
Rating: 5 out of 5
Very fast service and easy to use
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A
Rating: 5 out of 5
product conforms to its description.
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A
Rating: 5 out of 5
Order received on time and well packaged
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A
Rating: 3 out of 5
After an impression of mastery of IT tools (proposal for delivery on January 18), the package arrived on December 20 without prior notice and was left in the building's hall while we were at home. Conclusion very poor for information and delivery.
Very good for the product.
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Very good for the product.
Response from Wesco
Thank you for your feedback.
We indeed managed to restock earlier than expected on the product you ordered. You should have received the automatic shipping confirmation email. But sometimes this email ends up in the Spam folder of inboxes.
Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments (information and delivery against signature) and we apologize for that.
We will take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
We indeed managed to restock earlier than expected on the product you ordered. You should have received the automatic shipping confirmation email. But sometimes this email ends up in the Spam folder of inboxes.
Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments (information and delivery against signature) and we apologize for that.
We will take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
delivery time respected;
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A
Rating: 3 out of 5
Package a bit damaged, one brick was scratched. Otherwise, good product!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer service will contact you and take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
Our customer service will contact you and take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
A
Rating: 5 out of 5
Varied products, well presented.
The order corresponds well to the presentation, no unpleasant surprises.
Order processed quickly and impeccable tracking!
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The order corresponds well to the presentation, no unpleasant surprises.
Order processed quickly and impeccable tracking!
A
Rating: 5 out of 5
Very fast! No problem!
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A
Rating: 5 out of 5
Fast and in line with my expectations
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A
Rating: 5 out of 5
Professional quality products.
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A
Rating: 5 out of 5
....
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A
Rating: 5 out of 5
Very satisfied although I had a bit of trouble creating my account (maybe due to the browser...)
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
.....
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A
Rating: 5 out of 5
FAST EFFECTIVE
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A
Rating: 5 out of 5
Correct price. Quick shipping. Fun items outside of ephemeral and commercial trends.
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A
Rating: 5 out of 5
Fast delivery.
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A
Rating: 5 out of 5
a lot of choices
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A
Rating: 5 out of 5
Perfect as usual with WESCO
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