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C
Rating: 1 out of 5
a part of the order has disappeared
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 5 stars
Reset filtersS
Rating: 5 out of 5
I am a childminder... The site is very secure and the material sold is really of very good quality... expensive but the quality is there
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M
Rating: 5 out of 5
Very happy I only want Cheeks
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D
Rating: 5 out of 5
Quality products, wide range of choices
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-
Rating: 5 out of 5
I am missing an item and it is not referenced as remaining to be delivered on the delivery note.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Your file is currently being processed by our customer service department, and we thank you in advance for your availability during the upcoming exchanges. We hope that the rest of your order brings you complete satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
N
Rating: 5 out of 5
Quality and durable product
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C
Rating: 5 out of 5
very reactive and fast delivery
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L
Rating: 3 out of 5
Package thrown from the truck without caution.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize as the delivery service did not meet our quality commitments. We have forwarded your feedback to our logistics department so that necessary actions can be taken with the concerned carrier. We hope that the received products meet your satisfaction and that we will have the pleasure of welcoming you back to our site soon. Have a nice day.
O
Rating: 5 out of 5
The material matches the description. Delivery within the deadlines. Responsive customer service.
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J
Rating: 1 out of 5
hello I received the acorns half were broken
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the quality issue encountered and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product). We thank you in advance for this information and hope to provide you with a flawless experience on your next order. Have a nice day.
M
Rating: 5 out of 5
A bit long delay for shipping
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B
Rating: 5 out of 5
Quality articles, despite a slightly high price I recommend.
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M
Rating: 5 out of 5
Package received quickly. In good condition.
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C
Rating: 5 out of 5
I place different orders once a year. When the delivery is not complete, I am well informed. I requested my quotes in July this year during the sales, I had to wait because the deadlines for the quotes were short and did not correspond to my administration to see if any modifications can be made.
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L
Rating: 5 out of 5
Quality doll, thank you!
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M
Rating: 3 out of 5
Damaged furniture, an incomplete set of wheels
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. We sincerely apologize for the inconveniences encountered. To provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). We thank you in advance for your cooperation and hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
N
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Very good quality items that I'm sure will last over time!
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A
Rating: 5 out of 5
Very well
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H
Rating: 5 out of 5
very good, fast delivery
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L
Rating: 5 out of 5
Quality and seriousness
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P
Rating: 5 out of 5
Compliant material and after-sales service available
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P
Rating: 5 out of 5
corresponds to the order
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M
Rating: 5 out of 5
delivery respected. products conform to the request.
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É
Rating: 5 out of 5
Quality and speed of shipping
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C
Rating: 5 out of 5
perfect
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S
Rating: 3 out of 5
The product seems very fragile as the elements come apart during handling, and also, upon receiving my order, one of the weighted feet is missing.
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Response from Wesco
Hello and thank you for sharing the situation with us. We sincerely apologize for the quality of the product that did not meet our commitments. To provide you with a solution, we invite you to write to us at [email protected] (reminding us of your order number, the relevant reference, and attaching a photo of the non-compliant product). We thank you in advance for these details and hope to regain your trust during your next order on our site. Have a nice day.
L
Rating: 1 out of 5
We ordered 2 mattresses for our MaM and we only received 1 out of 2. And 0 response from them so far...
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We sincerely apologize for the incomplete delivery of your order and fully understand your disappointment. Our customer service is currently in the process of resending the missing mattress. We thank you for your patience and hope that you will give us a second chance to make a better impression on your next order. Have a nice day.
S
Rating: 5 out of 5
Delighted with my order!
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C
Rating: 5 out of 5
Perfect
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S
Rating: 3 out of 5
Products conform but slow delivery.
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking, your package was indeed delivered within the announced deadlines at the time of your order confirmation. We hope that despite this wait, your items bring you satisfaction and that we will have the opportunity to offer you a more satisfying experience on your next order on our site. Have a nice day.
S
Rating: 5 out of 5
quality product, delivery faster than expected.
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C
Rating: 3 out of 5
Delivery deadlines not respected. Explanation notice for the very poorly made straps. Product arrived packed just in a large plastic bag, not even in a cardboard box.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the failure to meet the delivery deadline and fully understand your dissatisfaction. Your feedback regarding the assembly of the straps has been forwarded to our design team. We hope that the deck chair will still bring you satisfaction in use and we look forward to seeing you again on your next order. Have a nice day.
M
Rating: 1 out of 5
I requested a quote in August, then to make sure I would receive my package on time (I had a baby workshop on August 29), I tried to contact a sales service. No one. Then I placed an order and it was noted on the order that I would receive my package before the 27th. So I trusted and placed the order. However, to receive my package on time, I had to call several times and constantly follow up to get my order. No commercial gesture was proposed and I received my materials 30 minutes before leaving for my scheduled workshop (My service providers were quite unhappy not knowing if I would arrive with the materials on time and this caused me a lot of stress and probably a loss of credibility). No commercial gesture was proposed and the responses given were impersonal (except for the sales representative who took over the file and worked for me). In short, I will not go through you, I am very disappointed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We understand your dissatisfaction and we would like to extend our sincerest apologies. Our customer service will get back in touch with you to offer a commercial gesture. We hope you will give us the opportunity to make a better impression and that we can regain your trust during your next order on our site. Have a nice day.
A
Rating: 3 out of 5
The lichen color is really very pretty. The transport time was longer and the carpet is folded and not rolled, so it shows some marks.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
I
Rating: 5 out of 5
Hello, I just find it a shame that you sent me the lot of 6 rolls of painting paper in 6 (nice) different boxes. For the rest, no problem, very satisfied with the quality. Best regards, Isabelle Werwinski
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C
Rating: 5 out of 5
We have been ordering from WESCO for our nursery for several years without much trouble until now. For our last two orders: broken games and missing games in our delivery. We are surprised and disappointed with the quality of the service. To be continued regarding the consideration of the problems encountered.
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Response from Wesco
Hello and thank you for taking the time to share your recent experience with us. We sincerely apologize and regret that your recent orders have called into question the trust you have placed in Wesco until now. After verification, it seems there has been a confusion between your two orders: for the first one (ref. QI1900442733), a return has indeed been handled by our customer service regarding the damaged mirror. As for the second one, it is being processed and will be finalized within the timelines announced at the time of your order. We remain at your disposal for any further clarification and hope to regain your full trust with your future orders. Have a nice day.
L
Rating: 5 out of 5
Clear and easy-to-use site. The games are relevant
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Response from Wesco
Hello,
We warmly thank you for your positive feedback.
Your satisfaction is our priority, and we are delighted to know that your experience met your expectations.
We hope to have the pleasure of seeing you again very soon on our site.
Have a nice day
We warmly thank you for your positive feedback.
Your satisfaction is our priority, and we are delighted to know that your experience met your expectations.
We hope to have the pleasure of seeing you again very soon on our site.
Have a nice day
V
Rating: 5 out of 5
Bunk bed compliant. Deadline met.
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J
Rating: 5 out of 5
Very good
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