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C
Rating: 5 out of 5
In accordance with our expectations
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 1 out of 5
Customer complaint number AB095913 Sl1900408043/SI190040 Hello, regarding the order mentioned in reference which was delivered in 2 packages, the first on time on 22/01. After contacting Chronopost, they informed me that the second package had to be repackaged and should be delivered on the 22nd or 23rd. I received the second repackaged package this Friday 24, but with one ball missing. Thank you for doing what is necessary to send me this missing ball as soon as possible.
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Response from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We are sincerely sorry for the problem encountered. Our customer service is proceeding to resend the missing ball. We thank you in advance for your patience and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
M
Rating: 5 out of 5
Retired school director, I have always been satisfied with Wesco, so in retirement I remain loyal to this brand to entertain my grandson. I recommend this site for its seriousness
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H
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
Arrived perfectly
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E
Rating: 5 out of 5
Fast and simple order
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F
Rating: 5 out of 5
A serious site, offering quality products
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N
Rating: 5 out of 5
Review given under the purchased products!
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the product or its specifications. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
G
Rating: 5 out of 5
Fast delivery, quality material.
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I
Rating: 5 out of 5
Everything is perfect but maybe consider a longer delivery time for individuals?
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A
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
Very satisfied
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S
Rating: 5 out of 5
CLEAR SITE, EASE OF NAVIGATION
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C
Rating: 5 out of 5
In accordance with what is said.
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N
Rating: 5 out of 5
Everything went well
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E
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
Everything went well
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E
Rating: 5 out of 5
Very good
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D
Rating: 5 out of 5
Very good quality and fast delivery
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B
Rating: 5 out of 5
ok ok ok
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J
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
Good
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C
Rating: 5 out of 5
Fast delivery, very good quality product and beautiful finish. The stuffed animals are delighted
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A
Rating: 1 out of 5
No appointment for delivery... when you work and have young children under 3 years old, it's complicated. Moreover, delivery during the little ones' nap and the delivery person wanted to leave everything on the sidewalk!!! I find this unacceptable especially since I had 23 packages! I am very disappointed. And yet I am a fan of the items... I have been ordering for a long time.
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Response from Wesco
Hello and thank you for taking the time to share your opinion following your order. We are sincerely sorry to hear that the delivery did not go as planned. We completely understand that this was complicated, especially with young children. We will pass your feedback on to our logistics department so they can work with the concerned carrier to improve this type of situation in the future. We thank you for your loyalty over the years and hope to have the pleasure of seeing you again on our site. Have a nice day.
S
Rating: 5 out of 5
Delivery a bit late but very good
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N
Rating: 3 out of 5
your site is average on certain items
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Response from Wesco
Hello and thank you for taking the time to share your opinion about our site. We are sorry to hear that it does not fully meet your expectations. To better understand your needs and make the necessary improvements, we remain at your disposal at [email protected]. We will pay attention to your suggestions and comments. We thank you for your understanding and hope to offer you a better user experience in the future. Have a nice day.
L
Rating: 3 out of 5
Barely screwed in, the wood split.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with this product and that the wood split during screwing. We invite you to write to us at [email protected] (specifying your order number and attaching photos of the defective product) so that we can provide you with an appropriate solution. We thank you for your understanding and will do our best to resolve this issue as quickly as possible. Have a nice day.
C
Rating: 5 out of 5
Very good, quality always top-notch
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E
Rating: 5 out of 5
very good
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V
Rating: 5 out of 5
perfect!
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M
Rating: 5 out of 5
Product received before the scheduled date. Great!
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M
Rating: 5 out of 5
Very good site and very good products.
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B
Rating: 5 out of 5
Doll conforms to the description and our expectations (the same as the preferred model at the nursery) nice colors and finishes, especially the hair and sleepy eyes pattern very well done. Delivery perfectly managed.
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N
Rating: 5 out of 5
Very good.
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E
Rating: 1 out of 5
Package received damaged. No quick response from customer service. Return costs at my expense. One star because you can't give 0.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry to learn that you received a package in poor condition. We would like to inform you that our customer service is sending a new chair. We apologize for this situation and thank you for your understanding. We hope to have the opportunity to see you again on our site and provide you with a better experience in the future. Have a nice day.
M
Rating: 5 out of 5
Very good.
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V
Rating: 5 out of 5
I love it for my little ones, but even my children have adopted it for weekend naps.
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F
Rating: 5 out of 5
Product as described, delivered on time. Well done!
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V
Rating: 5 out of 5
Ergonomic site.
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F
Rating: 5 out of 5
Good quality material.
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