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A
Rating: 5 out of 5
Top company!!!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 3 out of 5
The order was sent later than expected despite many requests to send everything in two shipments. Moreover, the carrier lost a package... This is the first time I have encountered so many problems with a wesco order, next time I will think twice before ordering...
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S
Rating: 5 out of 5
I already knew the top beds.
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M
Rating: 5 out of 5
At delivery, 1 out of 3 boxes of the vesti'bulle furniture was completely open. Refused at delivery but replaced quite quickly by wesco. Even by phone or email, the service is present. Thank you.
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D
Rating: 1 out of 5
An order that takes more than 14 days to arrive and therefore deadlines not met. The order was delivered to the post office without a name, just a mobile number. No way to contact anyone (emails go unanswered) and I won't even mention the incompetent chatbot, plus there are missing cones in the order!
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry for this situation and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you new cones. We fully understand your dissatisfaction but hope you will give us a second chance to make a better impression by returning soon to wesco.fr. Have a nice day.
A
Rating: 1 out of 5
I was supposed to receive my package over a week ago; I have not received it, I sent 3 messages to customer service and have not received a response (other than an acknowledgment of receipt of my request).
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Response from Wesco
Hello and thank you for sharing your situation with us. We sincerely apologize as we did not meet your expectations regarding delivery and our response time. Our customer service team is taking over to propose a solution. We hope to regain your trust during your next experience on our site. Have a nice day.
A
Rating: 5 out of 5
Fast, efficient, compliant
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C
Rating: 1 out of 5
one missing part and one broken part. No response from customer service a week after my email
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the problem encountered and extend our apologies for the processing delay of your complaint. Our customer service has taken the necessary steps to send you new compliant parts. We thank you in advance for your patience towards us and hope that you will renew your trust during your next visit to wesco.fr. Have a nice day.
C
Rating: 5 out of 5
fast and careful delivery
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F
Rating: 5 out of 5
Nothing to report.
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L
Rating: 1 out of 5
Very large delivery delay. The information provided by customer service is incorrect. No news for weeks about our order but we continue to receive Wesco ads, very irritating. A small commercial gesture was made but unfortunately after that, things did not improve. The delivery was incomplete... We do not recommend at all.
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Response from Wesco
Hello and thank you for taking the time to explain your situation by leaving a review. We sincerely apologize for all the problems that have unfortunately accumulated. Our customer service has taken note of your complaint and is taking the necessary steps to resend the two missing packages. We sincerely regret that your experience on our site has been so disappointing. We hope that you will give us a second chance to make a better impression and that you will allow us to regain your trust during a future order. Have a nice day.
M
Rating: 5 out of 5
Satisfied
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C
Rating: 5 out of 5
Very good.
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C
Rating: 5 out of 5
Order received complete and all items in new condition. The delivery time between the order and receipt is reasonable.
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L
Rating: 5 out of 5
PERFECT. OUR THANKS FOR THE SERVICE RENDERED
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M
Rating: 1 out of 5
The lockers have still not all been delivered... Order placed at the beginning of summer... But the invoice has already reached us....
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Response from Wesco
Hello and thank you for taking the time to explain your situation. First of all, we sincerely apologize for the availability and delivery time of the products ordered on our site. After checking the tracking of your order and according to the delivery slip signed and stamped by your town hall, we confirm that the last package was indeed delivered on October 10th. We hope that the products will meet your expectations and bring you satisfaction. We would be delighted to see you again soon on wesco.fr. Have a nice day.
C
Rating: 5 out of 5
Very happy with my order.
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E
Rating: 5 out of 5
Product as described
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M
Rating: 5 out of 5
Always top-notch, superb quality
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F
Rating: 5 out of 5
very good
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S
Rating: 3 out of 5
Super compliant with the photos... fast delivery I recommend 100000 percent
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M
Rating: 1 out of 5
Poor communication
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Response from Wesco
Hello and thank you for taking the time to evaluate your experience on our site. We sincerely apologize as the order tracking did not set up as it should have. We regret this lack of communication and are aware of the inconvenience caused. The relevant internal services have been informed of the malfunction and have taken the necessary steps to ensure that the problem does not recur with other customers. We hope that you will still renew your trust in us and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
D
Rating: 5 out of 5
The benches and poufs are of very good quality and easy to maintain
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B
Rating: 5 out of 5
Fast delivery
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C
Rating: 5 out of 5
October 10
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S
Rating: 5 out of 5
Site: good, quote process: good and fast
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M
Rating: 3 out of 5
The product tracking is not up to date, some products are marked as not delivered but have been delivered, it's complicated to see where our order stands
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V
Rating: 5 out of 5
Very good material, fast delivery, very happy with my purchase
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C
Rating: 5 out of 5
Speed of order processing
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C
Rating: 3 out of 5
Order placed in July, toy received at the beginning of October, 1 item no longer available
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L
Rating: 5 out of 5
fast and efficient.
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D
Rating: 5 out of 5
Super quality product
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M
Rating: 5 out of 5
Efficient
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D
Rating: 5 out of 5
order compliant, 5 stars delivery by the carrier
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A
Rating: 5 out of 5
serious site, order received quickly
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M
Rating: 1 out of 5
I placed three orders with Wesco at the end of July and the end of August with a delivery on September 2 for the two orders placed at the end of July. No news from the customer, no email or call. I later learned that the products that were in stock at the time of my order are no longer in stock. I am still waiting for my delivery from the end of July and still no news.
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Response from Wesco
Hello and thank you for taking the time to evaluate your recent shopping experiences on our site. We sincerely apologize for the unavailability of some of our references as well as the delivery delays. For each of the three orders placed, you received emails informing you of the order status and estimated delivery dates. Based on the information we have just verified, the last delivery is scheduled for the end of October. We are aware that these successive events are disappointing and we regret that they impact your trust in Wesco. We hope you will give us a second chance to make a better impression in the future. Have a nice day.
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Rating: 3 out of 5
bad delivery location
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I
Rating: 5 out of 5
nothing to complain about,
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M
Rating: 5 out of 5
The website is pleasant to use. You can easily find items either by reference or by their name. And the images accurately represent the reality of the product.
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S
Rating: 5 out of 5
Great article of good quality.
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