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H
Rating: 3 out of 5
Delivery changed 3 times and in the end the day I was delivered was not mentioned
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
Very clear site, practical to use and products suitable for the community.
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A
Rating: 5 out of 5
Very easy for orders. I recommend
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E
Rating: 5 out of 5
Quick, very professional.
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O
Rating: 5 out of 5
Great
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V
Rating: 5 out of 5
Very good, perfect service, I recommend
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G
Rating: 1 out of 5
The delivery was terrible... the package was slipped between two mailboxes, we didn't find it on the day of delivery, we contested the delivery. The return from Chronopost and Wesco was 'The package was deposited in the mailbox in a safe place' we found the package 10 days later.... obviously, it got wet and molded. We are waiting for a refund or a gesture...
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Response from Wesco
Hello and thank you for sharing your customer experience with us. We are sincerely sorry for the inconveniences you encountered during delivery, which do not correspond at all to the quality of service we offer. We have informed our logistics department to ensure that this situation does not happen again in the future. Your complaint has been handled by our customer service and new products have already been shipped to you. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
D
Rating: 5 out of 5
Perfect
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N
Rating: 3 out of 5
The navigation on the site is quite good. But I couldn't get someone on the phone, it never answers! and by email, no one replied to me either regarding a problem with stains on the wall mattresses ordered for a nursery!! Given your prices, I find this outrageous!
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N
Rating: 1 out of 5
Waiting for a response regarding the complaint made. - delivery times not respected. incomplete delivery - damaged furniture....
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the issues encountered. Meeting deadlines and the quality of our products are at the heart of our commitments, and we regret that this was not the case this time. Due to the back-to-school period, our customer service is indeed experiencing a longer response time. However, we assure you that our team will contact you by the beginning of next week to resolve this issue. We fully understand your dissatisfaction and hope to have the opportunity to provide you with a better experience during your next visit to our site. Have a nice day
M
Rating: 5 out of 5
Good for the packaging arrived in good condition thank you and on time
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L
Rating: 5 out of 5
Perfect! And the delivery doesn't take a month like someone told me ;) Everything is perfect, careful, and sturdy. Thank you
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E
Rating: 5 out of 5
Quality product and perfect delivery.
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E
Rating: 3 out of 5
It's good material, no worries. Only, the delivery was made on the day of the start of school. For beds for the students, it's not ideal for the teacher and her ASEM to prepare. I had to call Wesco to be delivered urgently on Monday morning. The delivery person kindly dropped the box in the classroom.
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L
Rating: 5 out of 5
very good
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L
Rating: 5 out of 5
Easy product search, wide range offered
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V
Rating: 5 out of 5
Everything is perfectly perfect
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A
Rating: 5 out of 5
Very good, fast and compliant with requests. Top as always (although a bit expensive sometimes)
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P
Rating: 5 out of 5
Very good
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E
Rating: 3 out of 5
Nothing to report
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C
Rating: 5 out of 5
Easy to use
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-
Rating: 5 out of 5
Fast delivery, in accordance with what was planned.
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M
Rating: 5 out of 5
Very good site dedicated to children
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V
Rating: 5 out of 5
Perfect delivery
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S
Rating: 5 out of 5
Perfect
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K
Rating: 5 out of 5
Very good, fast and compliant delivery
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A
Rating: 5 out of 5
Very good products - efficient customer service
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E
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
Very good quality of products, I recommend these bibs, they are used in nurseries... I buy them for my grandchildren because I know the product well. Too bad the pink first age bib with the heart was out of stock.
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L
Rating: 5 out of 5
Perfect!!!!
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S
Rating: 5 out of 5
A wide selection, quality, an essential site for early childhood professionals.
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E
Rating: 1 out of 5
It was agreed for delivery on August 27, 2024. I was present in the morning, 2 of my colleagues during the day. The delivery person had my personal phone number. No one showed up at the school and the delivery tracking was updated for a delivery scheduled for September 5, after the start of classes.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We completely understand your frustration and sincerely apologize for this inconvenience. We are particularly sorry that the delivery did not take place on the scheduled date, despite your presence. We know how important this order is, especially before the start of the school year, and we are aware that this situation puts you in a delicate position. Since the delivery is handled by an external carrier, we remain dependent on their level of commitment. We have informed our logistics department of the problem in order to obtain explanations from the concerned carrier. If you encounter any further difficulties related to the delivery of your order, we invite you to contact our customer service directly at 05 48 800 166. We hope to have the opportunity to provide you with a better experience during your next visit to wesco.fr. Have a nice day.
C
Rating: 5 out of 5
Very good, the material is beautiful and was shipped very quickly. Excellent value for money: I recommend!
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N
Rating: 5 out of 5
Order received the next day by express without incident. Very efficient!
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P
Rating: 5 out of 5
However, big problem with the delivery person not delivering to the indicated address and boxes ripped open
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C
Rating: 5 out of 5
Super smooth and fast
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I
Rating: 5 out of 5
Deliver on the requested day
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L
Rating: 3 out of 5
No issues with the site and placing an order, however, there was a delay in delivery that we can understand but our structure was closing for the holidays, we had clearly indicated this and we were still delivered during our absence without being informed. No one called us to let us know that our delivery had been delivered elsewhere.
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J
Rating: 5 out of 5
Very good product
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G
Rating: 5 out of 5
Visually impaired sheets much cheaper than your competitors; great! However, you do not have special single and double sheets for visually impaired. Too bad.
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