English 
Français 
Italiano 
Deutsch 
Nederlands 
H
Rating: 5 out of 5
Great package delivered on time and products as expected. Thank you.
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Excellent quality, fast and careful delivery.
Translated reviews
V
Rating: 3 out of 5
No response from customer service regarding a wrong item.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate this product. As we specify in the product designation, it is indeed an empty bottle. We regret that you missed this information during your order. Our service has acknowledged your complaint and will propose a solution. Despite this disappointing shopping experience, we hope you will visit us again soon on our site. Have a nice day.
P
Rating: 5 out of 5
Package arrived faster than expected, quality of the products offered. Perfect
Translated reviews
A
Rating: 5 out of 5
Always a great pleasure
Translated reviews
V
Rating: 5 out of 5
As usual, delighted with my order, I noticed a price increase (I ordered exactly the same products as last year) which is not negligible when you are a childminder!
Translated reviews
J
Rating: 5 out of 5
Quality product and fast shipping. Satisfied with my purchase. Just a small downside regarding the packaging as I ordered a changing mat that was just wrapped in a transparent plastic bag. It could have been easily damaged during transport but only had a crushed corner that quickly returned to normal.
Translated reviews
G
Rating: 3 out of 5
Website not very flexible, especially for the billing part: only one email address available, invoices not directly available online.
Translated reviews
Response from Wesco
Hello and thank you for sharing your point of view regarding the use of our site. As we specify in our FAQ (https://www.wesco.fr/faq.html#commande), you have the option to submit your order to a third party on the billing page. This is the case, for example, if you are a daycare or a school and the order needs to be paid by your city's municipality. Finally, you have the option to directly request your invoice online from the 'my orders' section in your customer area. We hope that these elements will help you better use our site in the future and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
B
Rating: 5 out of 5
Very good
Translated reviews
M
Rating: 5 out of 5
Wide choice and interesting professional products.
Translated reviews
S
Rating: 5 out of 5
I had a little trouble creating my account but I was guided by someone on the phone and after that, it works like a charm, thank you.
Translated reviews
D
Rating: 5 out of 5
Perfect
Translated reviews
C
Rating: 5 out of 5
Complete site
Translated reviews
V
Rating: 5 out of 5
Fast delivery, very good.
Translated reviews
N
Rating: 5 out of 5
Comfortable
Translated reviews
B
Rating: 5 out of 5
I am delighted with the order I made and used it immediately! Would do it again!
Translated reviews
C
Rating: 5 out of 5
Accessible and clear site
Translated reviews
A
Rating: 3 out of 5
I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.
Translated reviews
H
Rating: 3 out of 5
I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.
Translated reviews
F
Rating: 5 out of 5
Everything went very well: the exchanges with the responsive customer service, the delivery, and the quality of the product.
Translated reviews
S
Rating: 5 out of 5
Very good, impeccable service. I recommend!
Translated reviews
C
Rating: 5 out of 5
I love it, although the prices could be a bit lower, it's sometimes excessive.
Translated reviews
X
Rating: 1 out of 5
I canceled the order due to non-compliance with the indicated deadlines. Wesco confirmed the cancellation and sent me a zero invoice. Then they indicated that the package was shipped. I did not receive the package and was charged. I will therefore put them on notice to immediately refund the funds paid.
Translated reviews
Response from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for the problem encountered; it is an exceptional malfunction of our payment platform. Our customer service has indeed processed the refund of your order amount, and our internal teams are taking the necessary steps to ensure that the problem does not recur. We hope you will give us a second chance to make a better impression by returning to wesco.fr. Have a nice day.
G
Rating: 5 out of 5
fast shipping
Translated reviews
D
Rating: 5 out of 5
Very good
Translated reviews
F
Rating: 5 out of 5
Package received before the announced date, just in time for Christmas. Product meets expectations.
Translated reviews
V
Rating: 5 out of 5
Well-designed site, easy to use with sensible criteria
Translated reviews
M
Rating: 5 out of 5
Very good!
Translated reviews
R
Rating: 5 out of 5
Very good site
Translated reviews
A
Rating: 5 out of 5
Very satisfied, fast and careful shipping
Translated reviews
D
Rating: 5 out of 5
Order received well
Translated reviews
L
Rating: 5 out of 5
Quality products
Translated reviews
S
Rating: 5 out of 5
Very good quality; I have one that has lasted for years without any issues.
Translated reviews
Y
Rating: 5 out of 5
ultra-fast shipping
Translated reviews
A
Rating: 3 out of 5
...??
Translated reviews
C
Rating: 5 out of 5
So the site itself is fine, but the delivery is a disaster; none of my orders have gone smoothly. The carrier is unreachable and postpones deliveries for no reason; it's a catastrophe. The packages arrive damaged; fortunately, the products are of good quality, otherwise, I wouldn't order anything just for that.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your experience with us. Despite all the care our teams put into preparing orders, they can exceptionally suffer from the unpredictability of transport (especially during this busy end-of-year period). We regret this particularly disappointing situation for you and sincerely apologize for the inconvenience caused. We are informing our logistics service, which will take the necessary steps with the concerned carrier to ensure that this situation does not happen again. We want to thank you for your trust and loyalty while highlighting the quality of our products in your review. We hope to have the pleasure of seeing you again in 2024 on our site. We wish you an excellent day.
J
Rating: 5 out of 5
Very good
Translated reviews
L
Rating: 5 out of 5
Wide selection, order delivered on time and in good condition.
Translated reviews
F
Rating: 5 out of 5
very good product
Translated reviews
S
Rating: 5 out of 5
Very clear site, easy order, fast delivery
Translated reviews