Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
It's been a month and I still haven't received my package
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Response from Wesco
Hello and thank you for alerting us this way. First of all, we sincerely apologize for our late response. Indeed, our investigation with La Poste took longer than we expected. Today, in the absence of a response from La Poste regarding the status of your package, we are proceeding on our side with a new preparation of your order. Our teams are doing their utmost to ensure that this new order is shipped as quickly as possible. Your satisfaction remains our priority, and please know that this situation, which is beyond our control, is just as disappointing for us. We hope that in light of these elements, you will still choose to visit our site. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2021
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2021
Easy navigation on the site. Very friendly and professional phone assistance. However, there were issues during delivery. I contacted the carrier myself after a week because the merchandise was still at the dock. They did not deliver because they did not have my phone number. I checked, it is indeed indicated in my Wesco customer account. So there was an error on your part regarding communication with the carrier.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2021
I would have really liked to leave a good comment but I ordered on September 26, it is now November 6 and I still do not have my order. I have called customer service at least ten times but nothing has worked. Should I contact fraud prevention?
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Response from Wesco
Hello and thank you for your feedback. Your order was shipped from our warehouse on September 29 (3 days after your order was placed). In your case, one of the two packages was lost by the carrier, independently of our will. Initially, you refused a partial delivery and then agreed to receive your order in two shipments. The lost products have been reordered with us. This new order is being prepared and should reach you by the end of next week at the latest (considering the holiday this week). We remain at your disposal at 05 49 80 01 66. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2021
Balls conforming to my order and my needs...thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
I AM a bit disappointed with the quotes, because 2% less is not much for a stroller at 699 EUROS, for a childcare assistant it's a big budget.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2021
Very good in every way! I recommend, serious site, very correct follow-up, quality of products...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2021
Very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2021
Deadlines respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2021
Perfect service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2021
Simple
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2021
Order received faster than expected, very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2021
TOP QUALITY FOR A LONG TIME, ESPECIALLY FOR MY INTENSIVE USE AS A CHILDCARE ASSISTANT.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2021
Easy to place an order. Delivery within the announced deadlines. Products arrived in good condition and well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
Just the delivery was a bit long.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2021
Always super happy with my purchases on Wesco, the quality is top-notch, school quality, the after-sales service works very well. Nothing to complain about. Always impeccable. The products are well packaged, in all my orders no problems, only once a batch of sheets was damaged, Wesco quickly sent me a second batch without any charge.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2021
Navigation a bit complicated. Difficult to use identification codes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
I recommend this site for children's awakening and early childhood. I didn't give five stars because of a delay of more than a week, even two weeks, and many imperfections on my last order, I am a bit disappointed, even very disappointed for the price. Other than that, I have never had any other problems with all my past orders. I still recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2021
A bit tedious to find what you're looking for but complete
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2021
Order received on time. The carrier had an unpleasant behavior. He yelled at me because he couldn't find a place to park in front of my house. But I know that has nothing to do with Wesco.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2021
Regarding the ordering part on the website as well as the delivery, it went perfectly well, however it is impossible to receive the invoice for my item by email after calling twice in vain, still nothing received!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2021
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Delivery time, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2021
Simple navigation. Wide choice of products suitable for early childhood. Delivery was compliant and fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2021
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2021
Very happy with my purchases and the very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2021
Very satisfying!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2021
Efficient and quick.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2021
Fast and in line with my expectations... I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2021
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2021
Package received ahead of time. Nothing to say about the delivery times, therefore!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2021
Very good site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2021
Fast delivery, careful packaging.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2021
I am still waiting for my packages, 1 week delay, mediocre delivery service. Having to be available for phantom packages...
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Response from Wesco
Hello and thank you for alerting us this way. Our customer service has contacted the concerned carrier because this situation is not normal. The carrier should call you today to schedule a delivery appointment. We are sincerely sorry that the delivery service is going this way and we apologize for any inconvenience. If needed, we remain at your disposal at [email protected]. Have a good day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2021
Very satisfied!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2021
Quick shipment and serious contact.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2021
Fast service, solid package. Quality product. Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2021
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2021
Serious and efficient.
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