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P
Rating: 5 out of 5
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
Package received on time and perfectly.
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M
Rating: 5 out of 5
Easy to place order Reactive after-sales service Quality material
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S
Rating: 1 out of 5
DELIVERY TIME MUCH TOO LONG
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
N
Rating: 4 out of 5
I ordered 2 bunk beds and 1 changing mattress. Nothing to complain about except maybe the delivery time
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E
Rating: 4 out of 5
very good
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V
Rating: 5 out of 5
compliant even if the delivery may be a bit long
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S
Rating: 1 out of 5
Delivery time not respected, a lot of delay. Moreover, the order is incomplete 9 bibs instead of 12 ordered, and we were not informed of the modification. Customer service is unreachable by phone. I find that the service has deteriorated a lot in recent years.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
S
Rating: 5 out of 5
Very beautiful products with a lot of choices. I recommend without hesitation!
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S
Rating: 1 out of 5
Error in the order, difficulty in reaching a contact by phone, no response to my emails.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the preparation error and, above all, for our lack of communication. Following your email, your corrected order has been immediately put back into preparation. We sincerely regret not informing you sooner, thus creating legitimate concern. We thank you for your patience and hope to have the opportunity to regain your trust by providing you with a flawless experience during your next visit to our site. Have a nice day.
L
Rating: 5 out of 5
Compliant product
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S
Rating: 5 out of 5
Package corresponding to my expectations! Can't wait to have it tested on my little one!
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A
Rating: 5 out of 5
Good quality material, as described, I love it!
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N
Rating: 5 out of 5
everything went well
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M
Rating: 1 out of 5
Rug received damaged
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the carpet arrived damaged and we would like to extend our sincerest apologies. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number, the reference, and attaching photos of the damaged product). While waiting to receive your elements, we wish you a pleasant day.
C
Rating: 5 out of 5
quality article and fair price
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M
Rating: 1 out of 5
Carrier problem order statue delivered outside the delivery address is a relay point and I never received a code! Where is my order???
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
C
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
As a Childcare Assistant, I buy everything from Wesco for its reliability, safety, and quality. From professional to home, just like in a nursery. It's a budget but of quality that lasts a long time. Excellent after-sales service, never disappointed by Wesco.
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P
Rating: 5 out of 5
On the other hand, very satisfied with my order, small question why in a plastic bag instead of a box?
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A
Rating: 5 out of 5
Never disappointed with the items I order...top notch
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S
Rating: 5 out of 5
Very satisfied with my purchases.
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J
Rating: 5 out of 5
great and very confident in your service, delivery 3 days early thank you Wesco
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L
Rating: 5 out of 5
Very good products
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S
Rating: 5 out of 5
Very good site. I recommend it 100%.
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D
Rating: 4 out of 5
Send and take care, only downside for the transport company DPD which systematically puts in relay points..
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E
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Product as described, delivery time as announced but could be a bit faster
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M
Rating: 5 out of 5
Fast and careful shipping. The products are of quality.
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A
Rating: 4 out of 5
Not delivered on time as indicated when I placed my order
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M
Rating: 4 out of 5
The product I ordered is as I wished
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S
Rating: 5 out of 5
Delivery too long
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C
Rating: 5 out of 5
No issues with the receipt of this order.
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S
Rating: 5 out of 5
Very good.
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E
Rating: 5 out of 5
Quality material Delivery times respected
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M
Rating: 5 out of 5
Complete order, which perfectly matches what we ordered. Fast and careful shipping.
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C
Rating: 5 out of 5
very good appropriate package delivery on time
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E
Rating: 1 out of 5
Delivery too long
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
L
Rating: 5 out of 5
everything is perfect
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