Customer reviews of Wesco

I canceled the order. Even though the items were marked in stock, I was informed a few days later that the delivery would not take place until the end of January.

I placed an order on December 18, which I am still waiting for. It's up to me to find my package and where to call the carrier to give instructions! No numbers, how long am I supposed to wait like this?!!!

Dissatisfied. Order not received for Christmas without being notified

The delivery was supposed to take place starting from January 5, 2026. The structure being closed from December 24, 2025, to January 5, 2026! The packages were dropped off at the town hall! It was indicated on the order.

My order from 13/12, shipped on 15/12, was delivered today, December 23. I had chosen the 48-hour delivery option. Your email from 16/12 mentioned a slight delay. No news until this morning after 9 am from Chronopost, who informed me of the delivery for today. I think a commercial gesture would be the least you could do.

Unfortunately, one of my products arrived damaged.

Does not meet our expectations, we wish for a return and replacement

Package not received. Legs delivered to another establishment and table top missing.

The delivery system needs to be reviewed

We were first surprised by the device's manual which fits on an A4 white sheet in 11 languages; to say the least, it is very brief and written very small... a bit surprising for a product we imagined to be high-end. Then, the electrical adapter did not fit into the back of the device; I had to lower the plug in the column with a screwdriver for the adapter to fit. In the product description on your website, there was supposed to be a remote control to adjust the lights and water flow, but there was no remote control in the package (I checked carefully). But above all: I followed all the installation recommendations (demineralized water, 2 drops of dish soap, etc.); the problem is that the jellyfish always stay at the top of the column, even when manually bringing them down, removing the air bubbles... After a while, small bubbles attach to the jellyfish, and maybe that’s why they stay at the top? Perhaps also the suction and water discharge system is not working properly? In short, we were very much looking forward to this product, but we are very disappointed with its quality.

Package sent to the CCLA and not to the multi-reception of Gabarret. 30km

Products arrived damaged. No protection on the product boxes and the products are already damaged. Completely disappointed, I will not order again!!

Hello, we are missing a package

Hello We were delivered to the Town Hall address and not to the delivery address!! Have a nice day

Not sure that the game corresponds to the one I ordered, the reference is different, delivery note in another name, I keep it because return at my expense while if it's free for schools. Very disappointed

We had chosen a single package order, but we ultimately received 3! And the last one arrived 2 months late. And we did not receive our bibs but 2 times the wrong ones instead. We are extremely disappointed!

Half of the order is missing.

Request to be delivered ONLY on WEDNESDAYS, this request was not HEARD, and the hurried delivery person does not allow time to check the packages at the B.L. It's a disappointing experience.

I wanted to cancel my order placed the day before. I called customer service who explained to me that I had to send an email the next day and that the order would only be debited at the time of shipping. The order was never canceled and I was debited immediately.

Unprotected products that arrived very damaged. I am not satisfied with the service.

Toy does not work

Purchase does not match the description

We did not receive our products. The order was delivered to the dump instead of the Early Childhood Reception Facility.

I haven't received anything and no one can help me despite my calls

Endless order processing, item that does not work, return request still not processed. They sell made in China items at gold prices, nonexistent service. Shameful. I will no longer deal with them.

Package not received apparently, the carrier contacts me unsuccessfully for delivery while I am still waiting for a call!

Error with my order

Hello, I only received the end of the alphabet and the delivery was long.

Order took a veeeery long time to receive, and in parts..... Finally returned because it was very damaged. Given the prices, we expect a bit more quality in the handling.

The delivery by Chronopost was pathetic.. They didn't ring the bell and the package went to their warehouse.

The customer service is unreachable, 15 days to receive my delivery, items are missing and one item is damaged and another incomplete, 15 days later no response from customer service, as a result for 1 month I have been waiting for the tablet chair to feed a child in daycare and between the moment my request is taken into account and receiving a new compliant chair I will have to manage without!

I am very disappointed. The prices remain high yet the customer service is quite deplorable. I had placed an order that was supposed to be delivered in two parts. The second delivery was canceled along with the second half of my order. I am left with half a mobility course that I cannot return, with no hope of receiving the other part of my order, which is out of stock. One part of my delivery is unusable without the other half!!!

We were very disappointed: order not delivered on time (stock problem at Wesco for 15 chairs delivered on September 19 instead of late August). Then, upon delivery of the tables, out of 7 boxes, only 4 were correct, the other 3 were not the boxes corresponding to our order (plastic partitions instead of tops for oval tables). I requested a commercial gesture (2 additional free coral chairs: no response on this matter). I am still waiting for my table tops, even though I let the carrier who delivered the chairs on August 19 leave with the three boxes that were not correct... In short: a real mess!!!

Package delivered in very bad condition

a part of the order has disappeared

hello I received the acorns half were broken

We ordered 2 mattresses for our MaM and we only received 1 out of 2. And 0 response from them so far...

I requested a quote in August, then to make sure I would receive my package on time (I had a baby workshop on August 29), I tried to contact a sales service. No one. Then I placed an order and it was noted on the order that I would receive my package before the 27th. So I trusted and placed the order. However, to receive my package on time, I had to call several times and constantly follow up to get my order. No commercial gesture was proposed and I received my materials 30 minutes before leaving for my scheduled workshop (My service providers were quite unhappy not knowing if I would arrive with the materials on time and this caused me a lot of stress and probably a loss of credibility). No commercial gesture was proposed and the responses given were impersonal (except for the sales representative who took over the file and worked for me). In short, I will not go through you, I am very disappointed.

More than a month delay between the order and delivery without news from the site forcing me to follow up for information!!

A disaster... Order that was supposed to be delivered on September 2nd that I am still waiting for. I am told that the person in charge of our order will return from vacation on 09/16 and since then, it's radio silence... Customer service needs to be reviewed.