Customer reviews of Wesco

Hello and thank you for taking the time to share your experience. We sincerely apologize that you have encountered delivery problems multiple times and we offer our sincerest apologies. Your feedback has been forwarded to our teams to improve the quality of our services. We hope to have the opportunity to regain your trust by providing you with a smoother and flawless experience on your next order. Our customer service is of course at your disposal for any questions at 05 49 800 166. Have a nice day.

Hello and thank you for taking the time to leave a review. We apologize for the difficulties encountered in reaching us. After verification, your order was placed the day after the end of the summer sales, which explains why the discounts were not applied. We still hope that the products bring you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your experience. We fully understand your dissatisfaction and sincerely apologize for the inconveniences encountered, both with the products and the difficulty in reaching our customer service. Your complaint has been taken into account: a carrier will soon come to collect the item, and your refund will be processed as soon as possible. We hope that despite this bad experience, you will give us the chance to fully satisfy you on your next order. Have a nice day.

Hello and thank you for taking the time to share your feedback. We sincerely apologize for the delivery delay as well as for the error in preparing your order. In order to remedy this, we invite you to write to us at [email protected] specifying your order number and attaching a photo of the received product. We thank you in advance for your feedback and hope to have the opportunity to offer you a better experience with your next order. Have a nice day.

Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a supply delay on one of the ordered references. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your experience. We are sincerely sorry for this preparation error and understand your disappointment, especially since you had an immediate need. If you wish to make a complaint, you can write to us at [email protected]. We hope you will give us the opportunity to provide you with a better experience on your next order. Have a good day.

Hello and thank you for taking the time to leave a review. We are sorry for the inconvenience related to the positioning of the holes and understand that this complicated the assembly. Your feedback has been forwarded to our design and quality teams to ensure that this case remains exceptional. Our customer service is available by phone from Monday to Friday (9am-12:30pm / 1pm-5pm) at 05 49 800 166 for any questions. We hope to see you again soon on wesco.fr, and we wish you a very good day.

Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your feedback. We understand your disappointment and sincerely apologize for the concern caused by this situation, especially as the school year approaches. We also regret the difficulties encountered in reaching us by phone. After checking, the delivery of your order was scheduled for 28/08, which corresponds to the delivery window announced at the time of your order (between 25/08 and 02/09). Furthermore, we respected your wish to receive your entire order at once. We hope that despite this experience, you will renew your trust in us and that we will have the pleasure of seeing you again on our site. Have a nice day.

Hello and thank you for taking the time to share your experience. We are sincerely sorry that the delivery was not made to the agreed location and we apologize. Your feedback has been forwarded to our logistics department so that a report can be made to the concerned carrier. We hope, despite this setback, that you will trust us again and that we will have the pleasure of seeing you again on our site soon. Have a nice day.

Hello and thank you for taking the time to leave a review. We are pleased that the quality of the material meets your satisfaction, but we regret the delivery delay and especially the lack of information on our part. In your case, a supply issue in May/June first delayed the shipment. Once the reference was available, we chose to put the delivery on hold, thinking that the recipient school would be closed during the summer. This decision, made without prior confirmation from you, may have penalized you and we apologize for this lack of communication. We hope to have the opportunity to provide you with a smoother experience on your next order. Have a nice day.

Hello and thank you for reporting this incident. We sincerely apologize for this incident caused by transport and extend our sincerest apologies. Our customer service has received your complaint and is proceeding with the exchange of the product as soon as possible. We thank you in advance for your patience and hope to have the pleasure of seeing you again in the future on our site. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We are sincerely sorry for the missing package during the delivery. Our customer service has taken the necessary steps to ensure it reaches you as soon as possible. We thank you in advance for your patience and understanding. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.

Hello and thank you for taking the time to alert us by leaving a review. We sincerely apologize for our lack of availability by phone. Our customer service has just processed your complaint and is doing what is necessary to send you the 2 missing boxes. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.

Hello and thank you for alerting us following your purchase on wesco.fr. We are sorry to read that your package has suffered from the transport issues and we will be more vigilant on this point. Our customer service has received and processed your request, and a new plate will be sent to you as soon as possible. Despite this inconvenience, we hope to see you again soon on our site. Have a nice day.

Hello and thank you for taking the time to share your experience. We are sincerely sorry to hear that your order arrived damaged, likely due to an incident during transport. In order for us to offer you a solution, we invite you to contact us at [email protected], specifying your order number, the relevant reference, and attaching a few photos of the damaged product. Unfortunately, this situation is beyond our control, but we hope it will not undermine your trust in Wesco. Thank you for your loyalty and see you soon on wesco.fr. Have a great day.

Hello and thank you for taking the time to share your feedback. We are sorry for the problem encountered during delivery and we sincerely apologize for this inconvenience. Our customer service has taken note of your feedback and is processing the refund of the shipping costs related to express delivery. We hope that this incident, which is completely exceptional and beyond our control, will not undermine the trust you place in us and that we will have the pleasure of seeing you again soon on wesco.fr. Thank you again for your loyalty. Have a nice day.

Hello and thank you for sharing your situation by leaving a review. We are sorry that your order did not meet your expectations and we sincerely apologize for the quality issues encountered. Our customer service has received your complaint and has contacted you today to provide a solution. We thank you for your patience and hope to have the opportunity to offer you a better experience on your next order at wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that your order arrived damaged, and we apologize for this inconvenience. The safety of children being at the heart of our priorities, we invite you to contact our customer service so that we can proceed with an exchange. For this, please write to us at [email protected] specifying your order number, the reference of the product concerned, the defect encountered, and attaching a few photos. While waiting for your elements and looking forward to seeing you again soon on wesco.fr, we wish you a very good day.

Hello and thank you for taking the time to share your feedback with us. We are sorry that your package has suffered the mishaps of transport and we sincerely apologize for the lack of responsiveness in handling your complaint. This delay is temporary and our customer service team is doing everything possible to return to normal operations. Your order is being resent and you will receive it very soon. We thank you in advance for your patience and hope that you will give us the opportunity to make a better impression during your next visit to wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction with this delivery delay and we apologize for the inconvenience caused. On our side, your order was properly prepared and handed over to the carrier within the expected time frame. Regardless of our intentions, the express delivery commitment was not honored by the carrier. We have opened a claim with the carrier so that the delivery fees can be refunded to you. We hope that you will trust us again and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are particularly sorry to learn that the quality of the products and the handling of your customer service case did not meet your expectations, despite our team's intervention. We would like to extend our sincerest apologies as this situation is absolutely not in line with our commitments regarding quality and customer satisfaction. If you wish, our customer service is at your disposal at 05 49 800 166. We sincerely hope to count on a second chance and one day have the opportunity to prove our willingness to do better. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We are sorry to learn that the books were damaged during transport and we sincerely apologize for this inconvenience. To provide you with a solution, we invite you to submit a complaint to the address [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). In parallel, we are sharing your feedback on the preparation of packages with the relevant internal teams to identify areas for improvement to better protect small items during shipping. We still hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for your order that arrived incomplete, which is obviously not in line with our quality standards. Our customer service has received your complaint and will contact you during the day to provide you with an appropriate solution. We understand your disappointment and regret that this experience calls into question your attachment and loyalty to Wesco. We hope you will give us a second chance to regain your trust on your next order on our site. Have a nice day.

Hello and thank you for taking the time to evaluate this product. We are sorry to hear that it does not meet your expectations, especially since we usually receive positive feedback on this item. Your feedback is valuable to us and we take it seriously. If you wish to make a complaint, our customer service is at your disposal: simply contact us at [email protected], specifying your order number, the relevant reference, and the issue encountered. We will do our best to provide you with a solution. Meanwhile, we will forward your feedback to the product manager in charge of this selection, so that they can pay attention to this point. We hope to have the pleasure of seeing you again soon on our site and thank you again for your feedback. Have a nice day.

Hello and thank you for taking the time to leave a review. We would like to clarify the cancellation of your order. According to our general sales conditions, for any new customer account, payment in cash is required at the time of the order in order to proceed with its shipment. Despite our various reminders, we unfortunately did not receive your payment and we were forced to cancel your order. We sincerely hope you understand this process and remain at your disposal for any further information. We thank you in advance for your understanding and wish you an excellent day.

Hello and thank you for taking the time to review this product. We are sorry to hear that this product did not meet your satisfaction, while feedback is generally very positive. We sincerely apologize. Our customer service has received your complaint. To facilitate processing, could you please send us some photos of the observed defects? This will allow us to provide you with a solution quickly. We thank you in advance for your cooperation and hope to have the opportunity to better satisfy you with your next order. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery of your order being one day late. We do our best to ensure that our orders are delivered within the timeframes indicated at the time of order confirmation, but we remain dependent on the delivery service provider. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are sincerely sorry that the delivery of your order did not meet your expectations. We understand your dissatisfaction with this delay and the lack of clarity in tracking. Every day, our teams strive to ship orders as quickly as possible. However, certain elements such as peaks in activity or product availability can unfortunately prolong this process. Once the package is handed over to the carrier, we remain dependent on their delivery and communication conditions. In your case, the Colissimo tracking was clearly not optimal, which may have misled you, and we are truly sorry for that. The public holiday on May 1st, combined with the ban on heavy goods vehicles, also contributed to extending the delivery time. Nevertheless, we hope to have the opportunity to provide you with a more satisfactory experience on your next order. Have a nice day.

Hello and thank you for sharing your situation by leaving a review. We sincerely apologize for this error in processing your order. Our customer service has taken your complaint into account and is doing what is necessary to remedy this situation. We hope you will give us a second chance to make a better impression by returning to our site in the near future. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for this oversight. Our customer service has proceeded to resend the missing screws. We thank you in advance for the ultimate effort of patience we ask of you and we hope that the kitchen will provide many hours of play. We look forward to seeing you again in the near future on our site. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We hear your dissatisfaction and we sincerely apologize for the error that occurred during the preparation of your order. We deeply regret that your two shopping experiences on our site have been marked by difficulties and have generated so much dissatisfaction. Our customer service has prioritized your complaint and offered to take back all the delivered items as well as a refund. Despite all the care taken by our teams in preparing orders, human errors can unfortunately occur. Nevertheless, we assure you that we are doing everything possible to minimize these errors. You will always be welcome on our site if in the future you wish to trust us again. Have a good day.

Hello and thank you for taking the time to share your situation with us. We have taken your complaint into account and wish to apologize for the delay in our response. Our customer service is currently experiencing a slight delay, but we want to reassure you that a solution will be provided to you during the week. We deeply regret that your experience on our site did not meet your expectations and we hope you will give us a second chance to make a better impression during a future visit. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We are deeply sorry that your first experience on our site did not meet your expectations, and we sincerely apologize. Unfortunately, regardless of our willingness, the carrier was unable to ensure delivery in one go as planned and was not able to keep you properly informed. We fully understand the inconvenience caused. We hope you will give us a second chance to make a better impression and that we will have the privilege of seeing you again on our site. Have a nice day.

Hello and thank you for taking the time to share your experience. We completely understand your dissatisfaction and would like to extend our sincerest apologies. We place great importance on managing our supply timelines. Internally, a dedicated team works daily to anticipate and limit such situations. However, despite all our efforts, unforeseen events can sometimes occur with certain references. We take this matter very seriously and are doing everything possible to improve our services to better meet your expectations. Your feedback has been forwarded to the relevant teams. We sincerely hope that you will give us a second chance to make a better impression and that we will have the opportunity to fully satisfy you during your next visit to our site. Have a nice day.

Hello and thank you for sharing your feedback by leaving a review. We are sorry for this situation and wish to extend our sincerest apologies. Supply difficulties on certain references have unfortunately directly impacted your order. Our teams are doing their utmost to limit this type of incident and continuously improve our services. As a gesture of goodwill, our customer service is now processing the refund of the shipping costs. We fully understand your dissatisfaction and hope to have the opportunity to regain your trust during your next visit to our site. Have a good day.