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A
Rating: 4 out of 5
Satisfactory...with a small issue regarding shipping costs at the time of ordering!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Material suitable for children and of great solidity.. Some items on sale or promotion would be welcome from time to time given our loyalty to your group. Thank you.
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A
Rating: 4 out of 5
Good material
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C
Rating: 4 out of 5
objectives maintained
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L
Rating: 4 out of 5
Very good. Fast delivery
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C
Rating: 2 out of 5
I am not satisfied with the ordered furniture. No response from customer service by phone, despite trying to reach them for a week.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction regarding the received furniture as well as the difficulties encountered in reaching our customer service by phone. We fully understand your frustration with this wait.
Rest assured: your complaint has been taken into account by our teams. Your file is being processed and a complete response will be provided to you by tomorrow at the latest in order to find a solution suitable for your situation.
We thank you for your patience and once again apologize for these inconveniences.
Have a nice day
We sincerely regret your dissatisfaction regarding the received furniture as well as the difficulties encountered in reaching our customer service by phone. We fully understand your frustration with this wait.
Rest assured: your complaint has been taken into account by our teams. Your file is being processed and a complete response will be provided to you by tomorrow at the latest in order to find a solution suitable for your situation.
We thank you for your patience and once again apologize for these inconveniences.
Have a nice day
J
Rating: 2 out of 5
Order placed without knowing when I will be delivered, no stock available in the entire range, very unfortunate.
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Response from Wesco
Hello,
We understand your disappointment and we sincerely apologize for this lack of information. You should have benefited from clear and detailed tracking of your order's progress to better anticipate its receipt.
This product has been a victim of its success, which has led to a delay in shipping for this range. We deeply regret that you were not informed earlier of this delay.
We confirm that the product is on its way and hope it will bring you full satisfaction.
Have a nice day
We understand your disappointment and we sincerely apologize for this lack of information. You should have benefited from clear and detailed tracking of your order's progress to better anticipate its receipt.
This product has been a victim of its success, which has led to a delay in shipping for this range. We deeply regret that you were not informed earlier of this delay.
We confirm that the product is on its way and hope it will bring you full satisfaction.
Have a nice day
L
Rating: 4 out of 5
Follow-up and reception ok.
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M
Rating: 4 out of 5
The order received today meets our expectations. We will be able to test the paper and table with our users.
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C
Rating: 4 out of 5
order preparation time is a bit long
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F
Rating: 4 out of 5
Very good
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C
Rating: 2 out of 5
The delay between the order and the receipt of all items is truly absurd.
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Response from Wesco
Hello,
We take note of your comment regarding the delivery time of your order.
After verification, you had chosen a single delivery. Our services thus waited for all your items to be available before proceeding with the shipment, in accordance with the maximum delay announced at the time of your order, which was indeed respected.
We hope that despite this significant delay, you will trust Wesco again for your future purchases.
Have a nice day
We take note of your comment regarding the delivery time of your order.
After verification, you had chosen a single delivery. Our services thus waited for all your items to be available before proceeding with the shipment, in accordance with the maximum delay announced at the time of your order, which was indeed respected.
We hope that despite this significant delay, you will trust Wesco again for your future purchases.
Have a nice day
A
Rating: 4 out of 5
To place an order, I knew what I wanted... However, the delivery was not great, no message, email or anything to inform me that it was arriving... neither from Wesco nor from the carrier.
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I
Rating: 4 out of 5
6 emails to announce the arrival of a package...
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B
Rating: 4 out of 5
very satisfied with the product
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S
Rating: 2 out of 5
I receive a duplicate order with double billing. I refuse the second order, I make a complaint, impossible to ask the company to come and collect the duplicate package. The invoice will not be paid, and the package is waiting at the reception for someone to come and collect it. Moreover, there was a second item that I was supposed to receive later. To avoid a double delivery error, customer service preferred to cancel this one... I will have to redo a purchase order and place a new order. An error by Wesco, a double penalty for the customer. HAPPY
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Response from Wesco
Hello,
We sincerely regret the inconvenience and frustration caused by these successive delivery and cancellation errors. We fully understand your dissatisfaction with this situation.
Rest assured: your complaint has been duly acknowledged and is currently being prioritized by our services. A complete response will be provided to you by the beginning of next week at the latest.
We thank you for your patience and reiterate our apologies.
Have a nice day
We sincerely regret the inconvenience and frustration caused by these successive delivery and cancellation errors. We fully understand your dissatisfaction with this situation.
Rest assured: your complaint has been duly acknowledged and is currently being prioritized by our services. A complete response will be provided to you by the beginning of next week at the latest.
We thank you for your patience and reiterate our apologies.
Have a nice day
P
Rating: 2 out of 5
Shipping of products took too long to be completed
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Response from Wesco
Hello,
We take note of your comment regarding the shipping time of your order.
After verification, we confirm that the delivery time indicated in your order confirmation has indeed been respected.
We remain available for any further information requests by email at [email protected].
Have a nice day
We take note of your comment regarding the shipping time of your order.
After verification, we confirm that the delivery time indicated in your order confirmation has indeed been respected.
We remain available for any further information requests by email at [email protected].
Have a nice day
M
Rating: 4 out of 5
Satisfied with this transaction
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P
Rating: 3 out of 5
Extremely long reception time for certain items. And a product that does not meet our expectations!
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Response from Wesco
Hello,
We sincerely apologize for these extremely long reception times. We encountered supply constraints on certain products in your order, which unfortunately delayed their delivery.
Regarding your dissatisfaction with one of the items, please know that a specific response has been provided by our services to discuss this product with you.
Have a nice day
We sincerely apologize for these extremely long reception times. We encountered supply constraints on certain products in your order, which unfortunately delayed their delivery.
Regarding your dissatisfaction with one of the items, please know that a specific response has been provided by our services to discuss this product with you.
Have a nice day
A
Rating: 4 out of 5
I often order from Wesco because they have suitable items of superior quality
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I
Rating: 4 out of 5
it went well but it is preferable to call to schedule the delivery under the best conditions
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M
Rating: 4 out of 5
fast delivery
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M
Rating: 3 out of 5
good delivery but no consideration of additional delivery information regarding the reopening date
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Response from Wesco
Hello,
Thank you for your feedback regarding the quality of your delivery.
We sincerely apologize for this lack of coordination. We regret that the carrier was unable to take into account the reopening date that you had indeed provided at the time of your order.
Your comments are immediately forwarded to our transport service to prevent this kind of oversight from happening again with our providers.
Have a nice day
Thank you for your feedback regarding the quality of your delivery.
We sincerely apologize for this lack of coordination. We regret that the carrier was unable to take into account the reopening date that you had indeed provided at the time of your order.
Your comments are immediately forwarded to our transport service to prevent this kind of oversight from happening again with our providers.
Have a nice day
E
Rating: 4 out of 5
The equipment arrived slightly damaged. I will make a complaint.
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C
Rating: 2 out of 5
I am missing many things in the package. I had to make a complaint
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Response from Wesco
Hello,
We sincerely regret this incident and fully understand your frustration regarding the missing items in your package.
We confirm that your complaint has been taken care of by our after-sales service. Your file is being finalized and a response will be provided to you directly within the day with the chosen solution.
We thank you for your patience and once again apologize for this inconvenience.
Have a nice day
We sincerely regret this incident and fully understand your frustration regarding the missing items in your package.
We confirm that your complaint has been taken care of by our after-sales service. Your file is being finalized and a response will be provided to you directly within the day with the chosen solution.
We thank you for your patience and once again apologize for this inconvenience.
Have a nice day
C
Rating: 4 out of 5
The carpets are in accordance with the order
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S
Rating: 3 out of 5
Speed efficiency, but difficulty in managing orders and especially little attention to long-time customers, it's a shame
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Response from Wesco
Hello,
Thank you for your feedback and we are pleased to know that you appreciated the speed and efficiency of our services.
However, we are sorry that you feel a lack of attention as a former client. The loyalty of our customers is essential for a small business like ours, and we are committed to providing an impeccable experience to everyone.
To help us better understand the difficulties encountered in managing your orders and your expectations, could you provide us with more details by writing directly to [email protected]? Your observations will be forwarded to the relevant teams to improve our services.
Have a nice day
Thank you for your feedback and we are pleased to know that you appreciated the speed and efficiency of our services.
However, we are sorry that you feel a lack of attention as a former client. The loyalty of our customers is essential for a small business like ours, and we are committed to providing an impeccable experience to everyone.
To help us better understand the difficulties encountered in managing your orders and your expectations, could you provide us with more details by writing directly to [email protected]? Your observations will be forwarded to the relevant teams to improve our services.
Have a nice day
O
Rating: 3 out of 5
Delivery problem with HEPNER despite 2 calls to your services.
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Response from Wesco
Hello,
We sincerely regret the difficulties encountered during your delivery with the carrier, as well as the discomfort generated despite your calls to our teams.
Please know that your feedback regarding this provider has been directly forwarded to our transport service.
We hope that despite this inconvenience you will trust Wesco again.
Have a nice day
We sincerely regret the difficulties encountered during your delivery with the carrier, as well as the discomfort generated despite your calls to our teams.
Please know that your feedback regarding this provider has been directly forwarded to our transport service.
We hope that despite this inconvenience you will trust Wesco again.
Have a nice day
C
Rating: 4 out of 5
The carrier is good but I haven't tested it on the one-year-old baby it is intended for.
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J
Rating: 3 out of 5
Good products and good services but packaging could be improved. Several glasses (thankfully sturdy) were loose in the (huge) box.
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Response from Wesco
Hello,
Thank you for taking the time to leave us your feedback. We are delighted to learn that the quality of our products and services meets your satisfaction.
However, we have taken note of your comment regarding the packaging of your glasses. Your observations have been immediately forwarded to our logistics team to improve the packaging.
Have a nice day
Thank you for taking the time to leave us your feedback. We are delighted to learn that the quality of our products and services meets your satisfaction.
However, we have taken note of your comment regarding the packaging of your glasses. Your observations have been immediately forwarded to our logistics team to improve the packaging.
Have a nice day
A
Rating: 3 out of 5
I would have liked to receive my complete order and not have to take steps to obtain the missing items
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Response from Wesco
Hello, Thank you for sharing your feedback.
Our tracking indicates that the entirety of the order was delivered on the same day via 2 separate packages. If a product was missing from your boxes, please contact us with your order number so we can understand what happened and assist you. Have a nice day
Our tracking indicates that the entirety of the order was delivered on the same day via 2 separate packages. If a product was missing from your boxes, please contact us with your order number so we can understand what happened and assist you. Have a nice day
A
Rating: 4 out of 5
good
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M
Rating: 4 out of 5
quick, good feedback
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M
Rating: 4 out of 5
Effective phone advice Quick order and delivery
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M
Rating: 4 out of 5
satisfied
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F
Rating: 3 out of 5
Delivery too long
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Response from Wesco
Hello,
We sincerely regret that the delivery time seemed too long for this order.
We would like to remind you that our estimated shipping and delivery times are always transparently announced in the confirmation email of your order to allow you to track its progress. This information is obviously subject to the uncertainties of transport.
At Wesco, we are a human-sized company and our logistics teams work hard every day to prepare and ship your packages with the utmost care. We take note of your comment to continue optimizing our services.
Have a nice day
We sincerely regret that the delivery time seemed too long for this order.
We would like to remind you that our estimated shipping and delivery times are always transparently announced in the confirmation email of your order to allow you to track its progress. This information is obviously subject to the uncertainties of transport.
At Wesco, we are a human-sized company and our logistics teams work hard every day to prepare and ship your packages with the utmost care. We take note of your comment to continue optimizing our services.
Have a nice day
M
Rating: 4 out of 5
good as always
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C
Rating: 2 out of 5
The products are compliant and the packaging is suitable. The problem comes from the carrier who left the boxes under a shelter and with the wrong recipient. We found the boxes by chance.
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C
Rating: 4 out of 5
Happy with WESCO products. The products arrive in good condition.
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J
Rating: 4 out of 5
PARCELS RECEIVED ON TIME.... BUT NOT UNPACKED YET
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