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A
Rating: 4 out of 5
For the delivery, the person did not see the house number which was visible, he went to the neighbor to ask
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 083 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Order received quickly, products conforming to the description.
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A
Rating: 5 out of 5
Fast and timely delivery with the associated amount
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Rating: 5 out of 5
Very good! Thank you!
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A
Rating: 5 out of 5
Super quality! We love it
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A
Rating: 5 out of 5
Compliant with the catalog
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A
Rating: 4 out of 5
DELIVERY VERY WELL PACKAGED
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A
Rating: 2 out of 5
Rug received damaged (like cuts from a cutter). This is not surprising as it was just wrapped in transparent plastic. I made a complaint and I hope to receive a new one! My rating could be revised depending on customer service... otherwise, apart from the fact that it is damaged, the quality is top! I wanted the ivory color, it was only available in this size. Too bad.
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Response from Wesco
Thank you for your feedback. WESCO places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. Our after-sales service has taken your complaint into account and will get back to you to provide a solution as soon as possible. We hope you will give our site a second chance. Have a nice day.
A
Rating: 5 out of 5
Happy
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Rating: 5 out of 5
Order delivered earlier than expected, items conforming and of quality.
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Rating: 4 out of 5
I really like this brand. However, I was less pleased with the delivery that I requested to be home and that the second package was dropped off at a relay point without notifying me. The lady on the phone was super efficient in telling me where I had to go to pick it up. Nevertheless, when I request home delivery, I like it to be respected...
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A
Rating: 5 out of 5
The site is clear but I prefer to use the catalog to place orders
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Rating: 3 out of 5
It's okay but how to contact them??
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Rating: 4 out of 5
Navigation is pleasant. The search engine is not always successful.
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Rating: 3 out of 5
Order placed in December 2021... delivery in May 2022... what compensation gift??
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A
Rating: 5 out of 5
Quality items, fast delivery, everything was perfect.
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Rating: 2 out of 5
Delivered before the desired delivery date (while on vacation). Very inconvenient when you have to pick up the package at a relay point when you don't have time to go and need the product. Misunderstanding during a call to customer service before purchase. Accessory was said to be part of the pack by the person on the phone but was not received as it is not actually part of the pack. Complicated to have to make a claim by email rather than by phone. Passed around from service to service. I still haven't managed to order the missing accessory. I believe I shouldn't have to pay shipping fees again since it wasn't my mistake and it could even have been offered to me. In short, my first experience with Wesco is not encouraging.
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Response from Wesco
Hello, thank you for alerting us through this channel. We are sorry for the inconvenience caused. We understand your disappointment regarding the receipt of the order outside the desired timeframe and we acknowledge that you did not receive the response you were looking for. Regarding the product, indeed, you ordered a chair with a tray and a crotch strap, but the crotch strap is fixed to the tray, so it is not possible to use the crotch strap alone, without the tray. For this product, if you wish to use the chair with the crotch strap but without the tray, we offer the accessory alone (reference 63215). This experience does not align with the values upheld by Wesco. It is through this type of feedback that we question ourselves daily, in order to continue improving, refining our product descriptions, with customer satisfaction as our primary goal. We hope you will give Wesco another chance and that we will soon see you back on our site.
A
Rating: 5 out of 5
Order received quickly, very wide choice and quality products.
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A
Rating: 4 out of 5
Overall good
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A
Rating: 5 out of 5
Very easy online order
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A
Rating: 5 out of 5
Convenient for finding items in the catalog and securely estimating the order amount.
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A
Rating: 4 out of 5
Simple for a novice
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Rating: 4 out of 5
Quality products
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Rating: 5 out of 5
Clear site, reliable, good quality products.
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Very pleasant site
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Rating: 5 out of 5
Very satisfied with the item and especially with the delivery time, which was faster than expected. Thank you
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Rating: 3 out of 5
I did not receive the right product, diapers instead of the push cart.
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Rating: 5 out of 5
Good
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Rating: 5 out of 5
Delivery 3 rather than expected, conforms to my order, very good price, review the packaging of the parcels because mine was re-taped by the post office.
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Rating: 4 out of 5
speed in the processes and delivery
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Rating: 4 out of 5
Very satisfied with my purchases; however, I would have liked to have real tracking of my package.
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Rating: 5 out of 5
Delivery faster than expected
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Rating: 5 out of 5
perfect
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Rating: 5 out of 5
Super fast and careful shipping ++++
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Rating: 5 out of 5
The products are impeccable. However, for the delivery, I should have been delivered to a pickup point on Friday, and I only received my order the following Tuesday. I know you are not responsible, which is why I am giving you 5 stars, and if I could rate the postal service, it would be 0.
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Rating: 4 out of 5
Top fast delivery, product as described and of quality
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Rating: 5 out of 5
The site is great. I was delivered late, but it was the carrier that took a long time; Wesco followed up with them.
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Rating: 3 out of 5
The navigation on the site went well, however, the delivery was spoiled by poor packaging; a poster tore when I took it out of the box because it was stuck to the tape of the packaging.
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Rating: 5 out of 5
No issues
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