Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Very good communication. The delivery was a bit long but they managed to reassure me. It's a gift for my son that he will only open at Christmas. But I know he will be very happy because it's a construction game that he plays a lot in class. Thank you for your seriousness.
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Severine B.
Rating: 3 out of 5
following a purchase from 10/11/2024
I don't find it that great
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Response from Wesco
Hello and thank you for taking the time to leave a review. Can you provide us with details on what you did not appreciate? Looking forward to hearing from you. Have a nice day.
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Filipe D.
Rating: 5 out of 5
following a purchase from 16/11/2024
WESCO site 5 *, (this is not the case for the carrier, package received with 1 item missing. Disappeared between Wesco and my home.. despite the 'reinforced package' by the carrier following an incident during their handling.
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École Maternelle Le Mont Coeur -.
Rating: 2 out of 5
following a purchase from 18/11/2024
Had major difficulties ordering for a town hall... My order was canceled without contacting me. Not to mention the delays due to the cancellation of my order. At this time, my order is marked as delivered... But I don't know where because I don't have it!!!!!! I open at 9 am, there was an attempt yesterday at 6:45 am!!!!!! and today at 8:26 am... where it is marked delivered but the town hall was not open!!!!!!
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Response from Wesco
Hello and thank you for sharing your opinion. We sincerely regret that your experience on our site has caused such dissatisfaction. After checking, we confirm that your order from November 18 was shipped and, according to the carrier, delivered within the announced time frame. However, we understand your frustration if you have not located your package. Our customer service is available at 05 49 800 166 to provide you with proof of delivery and in case you cannot find the package, to open a claim with the carrier. Have a nice day.
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Margaux B.
Rating: 5 out of 5
following a purchase from 06/11/2024
Delivery a bit long but otherwise perfect as always.
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Catherine M.
Rating: 5 out of 5
following a purchase from 13/11/2024
Complete site
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Stephanie F.
Rating: 5 out of 5
following a purchase from 06/11/2024
A well-developed site for children and good materials. A site that is also serious and attentive to customers.
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Ville De Cherbourg En Cotentin -.
Rating: 3 out of 5
following a purchase from 08/11/2024
Hello, We placed an order on November 8 and despite a scheduled delivery date of the 18th, we are still waiting. Thank you Best regards
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delay directly related to our delivery service provider. They should contact you shortly to schedule the delivery. We are sorry for this inconvenience and hope to count on your understanding towards us. We hope you will renew your trust by returning next time to our site. Have a nice day.
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Médiathèque Intercommunale D'etival -.
Rating: 5 out of 5
following a purchase from 07/11/2024
Well-structured site. Products well described.
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Jessica R.
Rating: 5 out of 5
following a purchase from 24/10/2024
Very professional site
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Centre De Loisirs -.
Rating: 2 out of 5
following a purchase from 08/10/2024
Delivery was late and some items were damaged
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We sincerely apologize for the quality defect. Your complaint will be handled by our customer service within 48 hours. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
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Mireille V.
Rating: 5 out of 5
following a purchase from 12/11/2024
A lot of choices. Easy navigation
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Elodie H.
Rating: 5 out of 5
following a purchase from 12/11/2024
Top, conforms to the description
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Anne-Sophie P.
Rating: 3 out of 5
following a purchase from 07/11/2024
Difficult order to place and long delivery
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delivery delay which was longer than that announced in your order confirmation. Regarding your shopping experience on our site and particularly the ordering process, we remain at your disposal for any difficulties encountered. You can share your feedback with us at [email protected]. We hope to have the pleasure of seeing you again next time on wesco.fr. Have a nice day.
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Marie-Chantal W.
Rating: 5 out of 5
following a purchase from 04/11/2024
Former teacher, and therefore knowing the Wesco brand, I ordered from this site without hesitation as a 'grandma' this time. I am very satisfied with my choice.
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Sylvia L.
Rating: 5 out of 5
following a purchase from 10/11/2024
the site is perfect
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Léna V.
Rating: 5 out of 5
following a purchase from 08/11/2024
Very reliable site and very fast delivery... nothing to say, it's perfect
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Yolande C.
Rating: 5 out of 5
following a purchase from 03/11/2024
Perfect, delivery time respected. Packaging was great.
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Catherine B.
Rating: 5 out of 5
following a purchase from 04/11/2024
site, delivery, serious
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Mathilde B.
Rating: 5 out of 5
following a purchase from 07/11/2024
Reliable site, quality product, delivery on time as estimated.
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Marie Pascale S.
Rating: 5 out of 5
following a purchase from 10/11/2024
First order and very satisfied....solid packaging.....products that will be tested at Christmas by the little children!!!
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Ecole Maternelle -.
Rating: 5 out of 5
following a purchase from 16/10/2024
Good quality products overall except for one defective item, the pebble lamp from the kit.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We sincerely apologize for the quality issue encountered with one of the products. We invite you to write to us at [email protected] (specifying your order number, the problem encountered along with a photo of the product). Our customer service team will do what is necessary to provide you with a solution. We thank you for your trust and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
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Patricia S.
Rating: 5 out of 5
following a purchase from 09/11/2024
Always a lot of choices, clean and healthy materials of great quality! Delivery was fine... I really recommend this site!
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Christine L.
Rating: 2 out of 5
following a purchase from 03/11/2024
Package received without a box, in plastic with a hole, not easy for gift wrapping, the carrier came 2 times, the package was supposed to be delivered to my mom who is 80 years old and not mobile, my partner had to meet him because the delivery person stopped 300m from the home otherwise he would have had to make a detour. The packaging and delivery are not top-notch, I haven't opened the plastic yet, I hope nothing is damaged. I have not received the second package.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We have forwarded your feedback regarding the shipping packaging to the concerned service. Indeed, it is not normal for it to have arrived damaged. We hope that the motor skills modules will meet your satisfaction and that you will renew your trust in us by returning to our site next time. Have a nice day.
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Gribouille Et Gribouillis -.
Rating: 5 out of 5
following a purchase from 18/10/2024
Deadlines respected. Contact and response to questions very quick...
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Marie A.
Rating: 4 out of 5
following a purchase from 07/11/2024
TOP QUALITY PRODUCT. Easy access and ordering on the site with your account. Quick contact with customer service by email. TOO BAD YOU NEED THE SHIPPING EMAIL OF THE PRODUCT TO ACCESS THE PACKAGE TRACKING.
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Response from Wesco
Hello, thank you for taking the time to evaluate your shopping experience on our site. You can track your order in several ways: - from the order confirmation email by clicking on "track my package" - directly from our site: https://www.wesco.fr/tracking/ - from your personal space, in the "my orders" section. See you soon on our site, Have a nice day.
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- E.
Rating: 5 out of 5
following a purchase from 07/11/2024
Very good, impeccable service, careful and attentive. I recommend!
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Fabienne B.
Rating: 5 out of 5
following a purchase from 07/11/2024
Very good, meets my expectations, I recommend!
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Coralie C.
Rating: 5 out of 5
following a purchase from 05/11/2024
An easy-to-use site
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Sophie M.
Rating: 3 out of 5
following a purchase from 01/11/2024
Bib with pulled threads. Send complaint email. No return.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We sincerely apologize for the quality defect on the bibs. Our customer service has taken your complaint into account and is doing what is necessary to send you new compliant bibs. We hope to count on your understanding and have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Liberté Couleurs -.
Rating: 5 out of 5
following a purchase from 05/11/2024
Products well received and very well protected
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Terre Ludique -.
Rating: 5 out of 5
following a purchase from 12/11/2024
Quality games, second purchase and we are very happy with the products.
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Yann N.
Rating: 5 out of 5
following a purchase from 08/11/2024
All good!
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Corinne H.
Rating: 2 out of 5
following a purchase from 05/11/2024
The delivery date proposed by Wesco at the time of the order and confirmed by care was not respected. It occurred on November 19 instead of the 14th. The rug could therefore not be given on time. Furthermore, the large cardboard box arrived open due to a clear lack of tape. The rug was therefore soiled on the concerned side. The delivery person took the time to check with us the complete condition of the rug.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery delay as well as for the issue encountered with the shipping packaging. Regarding the rug, you have the option to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the product). We renew our apologies and hope you will give us a second chance to make a better impression when you return to our site. Have a nice day.
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Marie José B.
Rating: 2 out of 5
following a purchase from 05/11/2024
I bought these diapers because I was told that the T6 cheeks were no longer sold
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Marion M.
Rating: 5 out of 5
following a purchase from 28/10/2024
It is perfect
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Prevoteau K.
Rating: 4 out of 5
following a purchase from 24/10/2024
Received very quickly
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Mairie De Feignies -.
Rating: 5 out of 5
following a purchase from 30/10/2024
Simple search, product sheets well detailed
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Amélie L.
Rating: 5 out of 5
following a purchase from 28/10/2024
Correct handling
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Florence M.
Rating: 5 out of 5
following a purchase from 04/11/2024
Nothing to report, easy access order. Everything is simple and quick.
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