Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
A lot of material on the site so the order takes a long time to make. But very positive because there is a lot of choice!!!!!
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Response from Wesco
Hello and thank you for your positive review. To facilitate your next visit, feel free to use the search bar at the top of the site or click on 'Order by reference' or browse our different categories (Furniture and Decor, Childcare, Games and Toys...). We thank you for your loyalty and trust. We look forward to seeing you again soon on wesco.fr. Have a nice day.
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Ichraq C.
Rating: 5 out of 5
following a purchase from 21/10/2024
Hello, I am very satisfied with the nursing pillow and the music box of very good quality. I use the nursing pillow for my son who has cerebral palsy.
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Caroline G.
Rating: 4 out of 5
following a purchase from 23/10/2024
Site a bit slow
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Laëtitia B.
Rating: 4 out of 5
following a purchase from 21/10/2024
Very happy. The shipment is quick and careful. The site is not very intuitive but you eventually find what you need... Some items that are not from the Wesco brand are more expensive than in other stores.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are happy to read your positive review regarding the quality of your order and its shipment. To facilitate your next visit, feel free to use the search bar at the top of the site or to use the online chat available 24/7. Additionally, by choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some e-commerce giants. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
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Association Des M.
Rating: 5 out of 5
following a purchase from 18/10/2024
Fast delivery.
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Laetitia D.
Rating: 3 out of 5
following a purchase from 08/10/2024
Quality furniture, customer service needs improvement (I called for order follow-up, the lady on the phone was unpleasant and supposedly unable to send me the email I should have received upon shipment, which did not arrive) I had to send a message via Facebook for a competent person to respond to my request.
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Nelly F.
Rating: 5 out of 5
following a purchase from 20/10/2024
Fast delivery and good products.
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- A.
Rating: 5 out of 5
following a purchase from 14/10/2024
Very good.
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Léa P.
Rating: 4 out of 5
following a purchase from 15/10/2024
Everything went very well, I find that the quality of the products is up to par. A small downside on one of the packages regarding the stackable beds, as some screws were missing.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this oversight in your order. Our customer service has processed your request and is taking the necessary steps to send you the missing screws. We apologize for this inconvenience and sincerely thank you for your loyalty. Have a nice day.
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Multi Accueil Nouvelle Vague M.
Rating: 4 out of 5
following a purchase from 26/09/2024
Order delivered quickly, no issues.
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Joseph D.
Rating: 4 out of 5
following a purchase from 20/10/2024
I give 4 stars because there is room for improvement regarding the packaging of the parcel, which is too easily opened on the sides without needing to be torn, allowing for too easy theft of the contents; the packaging cardboard needs to be reviewed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are forwarding your concrete example to the logistics department to verify our shipping packaging and ensure that this is an exceptional case. We hope that your order fully satisfies you and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Martine L.
Rating: 5 out of 5
following a purchase from 20/10/2024
Very satisfied with my order. I easily found the products I was looking for on the site. And the delivery was made even before the scheduled date. I recommend.
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- M.
Rating: 3 out of 5
following a purchase from 11/10/2024
The order arrived in two parts, without any justification from Wesco. I had to send an email to ask for an explanation upon receiving the first part as there was no delivery note or other explanatory documents. Moreover, the dates and opening days of the service, despite the precision in the email, were not respected for the delivery: the order was therefore left in a hallway after being received by an outsider.
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Anne Sophie M.
Rating: 5 out of 5
following a purchase from 12/09/2024
Very good product! The color is very nice, my little ones adopted it very quickly.
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Karen R.
Rating: 3 out of 5
following a purchase from 11/10/2024
The customer service takes at least 3 to 4 days to respond to questions, so it's slow, but otherwise the material is great for my work (childcare assistant).
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Brigitte C.
Rating: 5 out of 5
following a purchase from 19/10/2024
Order as expected. Fast delivery although the post did not deliver within the colissimo deadlines (2 days late).
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Sandrine N.
Rating: 4 out of 5
following a purchase from 03/10/2024
Nothing to report. Positive review.
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Chantal C.
Rating: 5 out of 5
following a purchase from 11/10/2024
The Wesco site is completely satisfactory.
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Micro-Crèche Marie-Ange -.
Rating: 3 out of 5
following a purchase from 11/09/2024
Disappointed by some items given their price, I expected better quality.
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Patricia Z.
Rating: 5 out of 5
following a purchase from 17/10/2024
I recommend. Very serious site.
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Ccas C.
Rating: 5 out of 5
following a purchase from 18/10/2024
For this order, no problem. There were issues with other orders two years ago. Lost packages.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We appreciate your continued trust over the years and are happy to read that this order fully satisfies you. We look forward to seeing you again soon on our site, and we wish you a very good day.
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Mjc Kerfeunteun -.
Rating: 5 out of 5
following a purchase from 15/10/2024
Good
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Virginie B.
Rating: 3 out of 5
following a purchase from 30/08/2024
Delivery times not respected
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May P'tits Bouts Sarl -.
Rating: 5 out of 5
following a purchase from 17/10/2024
Nothing to complain about the site, it is very good.
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Thibaud T.
Rating: 4 out of 5
following a purchase from 08/10/2024
Simple and effective
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Ludivine G.
Rating: 4 out of 5
following a purchase from 16/10/2024
Many product references that seem to be of good quality.
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Christèle L.
Rating: 5 out of 5
following a purchase from 17/10/2024
Is it really useful to use a large box for a set of 6 large bibs?
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Marie T.
Rating: 4 out of 5
following a purchase from 16/10/2024
Hello, I commend your speed and I am ready to recommend other colleagues to consult your site for purchasing activity materials for children.
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Fanny B.
Rating: 2 out of 5
following a purchase from 12/10/2024
The package almost never arrived. I wanted to send it to a Colissimo relay. It was stamped as 'private shipment' and not 'relay shipment'. This created a misdirection error, I had to claim with the post office for it to be found and redirected.
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Ludothèque Eedf -.
Rating: 4 out of 5
following a purchase from 17/10/2024
No issues, order received on time, material as described.
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Christelle G.
Rating: 5 out of 5
following a purchase from 13/10/2024
Easy site, you can easily find what you are looking for
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Olivier R.
Rating: 5 out of 5
following a purchase from 08/10/2024
Very good
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Mairie De Paris -.
Rating: 3 out of 5
following a purchase from 08/10/2024
Package in good condition, arrived in two parts and ahead of schedule despite an agreement with a person from the service regarding a date. Fortunately, there was someone to receive the packages
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Mairie Du Vesinet -.
Rating: 5 out of 5
following a purchase from 23/09/2024
Table meets expectations
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Halte-Garderie Madeleine Brès -.
Rating: 5 out of 5
following a purchase from 07/10/2024
10 out of 10
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Pascal G.
Rating: 5 out of 5
following a purchase from 14/10/2024
Products meet our expectations
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Céline L.
Rating: 5 out of 5
following a purchase from 14/10/2024
Lightweight, takes up no space. Great!
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Sandra C.
Rating: 4 out of 5
following a purchase from 13/10/2024
Highlighted product, smooth navigation
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Bernadette S.
Rating: 4 out of 5
following a purchase from 08/10/2024
I would have liked to be able to watch a video, a tutorial to use the material... I have an autoimmune disease that makes it difficult for me to use my hands... what seems obvious to you is not for me...
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Response from Wesco
Hello and thank you for taking the time to share your opinion with us. These writing aid products are designed to be slipped onto the tips of pencils, near the lead. Their role is to help position the fingers correctly to promote a three-finger grip and facilitate the writing gesture. Our marketing team will study your request and consider possible improvements to be made to the product page (usage video for example). We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Monic R.
Rating: 5 out of 5
following a purchase from 14/10/2024
Very good, delivery and products.
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