Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Order received in several parts, but in accordance with the order.
Translated reviews
-
- M.
Rating: 2 out of 5
following a purchase from 16/09/2024
Site inaccessible by phone, which is a pity. Deliveries made in small bits, something is always missing, I am NOT satisfied.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely regret the way your order delivery is being handled and we would like to apologize for the inconvenience caused. We hope to have the opportunity to make a better impression and regain your trust by offering you a better experience during a future visit to our site. Have a nice day.
M
Mairie De Dortan -.
Rating: 5 out of 5
following a purchase from 20/09/2024
Good site.
Translated reviews
E
Ecole Marie Curie -.
Rating: 5 out of 5
following a purchase from 17/09/2024
Good responsiveness when requesting information.
Translated reviews
M
Maryse G.
Rating: 5 out of 5
following a purchase from 14/09/2024
Good site, lots of choices.
Translated reviews
É
École Maternelle Manin -.
Rating: 5 out of 5
following a purchase from 18/09/2024
Very good.
Translated reviews
L
Laetitia D.
Rating: 5 out of 5
following a purchase from 20/09/2024
I love this site, so many good products.
Translated reviews
A
Anne-Sophie F.
Rating: 5 out of 5
following a purchase from 12/09/2024
Not tested yet but everything seems to be of good quality and very sturdy, I recommend.
Translated reviews
R
Raphael B.
Rating: 5 out of 5
following a purchase from 19/09/2024
Ordering and payment procedures were easily completed.
Translated reviews
O
Ophélie D.
Rating: 4 out of 5
following a purchase from 12/09/2024
The site is quite simple to use, you can find everything you want and more. There is a wide choice in terms of materials or toys, accessories, etc. It's just a shame that the prices are so high because we can't afford to buy everything we need or want for work (childcare assistant) all at once but in several times.
Translated reviews
D
Danissa O.
Rating: 5 out of 5
following a purchase from 16/09/2024
Perfect.
Translated reviews
M
Morgane S.
Rating: 4 out of 5
following a purchase from 15/09/2024
Overall smooth navigation. Delivery a bit long.
Translated reviews
F
Flora L.
Rating: 3 out of 5
following a purchase from 15/09/2024
The edges are quite high, but the underside is already a bit damaged.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sorry to read your feedback regarding the quality of this product and we sincerely apologize. We invite you to contact us at [email protected] (specifying your order number and attaching a photo of the underside of the product). Our customer service team will take over and contact you very soon. We hope that you will renew your trust in us by returning soon to our site. Have a nice day.
C
Christine B.
Rating: 4 out of 5
following a purchase from 18/09/2024
Delivery was okay and fast. WESCO items remain expensive and not affordable for everyone.
Translated reviews
L
Laurence D.
Rating: 5 out of 5
following a purchase from 20/09/2024
Easy navigation on the site, very responsive customer service, fast delivery times.
Translated reviews
M
Multi Accueil Alpage -.
Rating: 3 out of 5
following a purchase from 17/09/2024
VERY BIG DELIVERY PROBLEM! due to a miscommunication of information by your services. An estimated delivery date was given to me (between September 26 and 30). I also selected a desired date just in case (September 26). I had specified that the structure was closed on Wednesdays in the comments. A person called me the Monday before the delivery, to which I explained everything again. She assured me she would inform the delivery person, so everything was clear and defined. This did not prevent the delivery from being made on Wednesday, September 25, and having a very unpleasant exchange with the delivery person who disturbed me on my day off and not only hung up on me but also went to deliver to the town hall without my consent or even notifying me. I had asked a girl from the team to come on her day off to open the door for him anyway. I am very angry and very reluctant to renew the experience with you. And yet we wish to buy beds and other materials. We'll see!!!!!!! Driver's phone number: 06.71.34.26.61
Translated reviews
Response from Wesco
Hello and thank you for taking the time to detail your situation. First of all, we would like to sincerely apologize as the commitments were not respected. We fully understand the dissatisfaction this may cause. Our customer service will contact you during the day to propose a solution, which we hope will encourage you to give us a second chance. We sincerely hope to regain your trust and offer you a better experience during your next visit. Have a nice day.
M
Marie-Thérèse P.
Rating: 5 out of 5
following a purchase from 18/09/2024
Very good.
Translated reviews
S
Service Enfance -.
Rating: 5 out of 5
following a purchase from 19/09/2024
Easy to use.
Translated reviews
M
Mjc Serge Gainsbourg M.
Rating: 5 out of 5
following a purchase from 08/09/2024
Fast delivery, well-packaged parcels. Unfortunately, one bed was damaged, but customer service is easily reachable and is assisting us in the process to replace it.
Translated reviews
M
Mairie De Courdimanche -.
Rating: 5 out of 5
following a purchase from 17/09/2024
Responsiveness.
Translated reviews
M
Muriel P.
Rating: 5 out of 5
following a purchase from 16/09/2024
Good childcare material delivered quickly and well packaged.
Translated reviews
L
Laetitia L.
Rating: 5 out of 5
following a purchase from 18/09/2024
Nothing to report.
Translated reviews
R
Rachel S.
Rating: 5 out of 5
following a purchase from 13/09/2024
Very good!
Translated reviews
C
Creche Les Ptits Bouts C.
Rating: 3 out of 5
following a purchase from 30/07/2024
The quality of one of the received products leaves something to be desired, damaged product ref 66896 that we reported to you on 6/09, which was resent to us on 16/09 and arrived damaged again. We reported it to you again by email and have been waiting for a response from you since, despite an attempt to reach you by phone.
Translated reviews
Response from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this situation that is repeating itself. Our customer service handled your complaint yesterday and is taking the necessary steps to resend the product in question. We are sincerely sorry and hope that you will give us a second chance in the future to make a better impression. Have a nice day.
C
Conseil Départemental De L'ardèche -.
Rating: 5 out of 5
following a purchase from 10/09/2024
Large, functional, very good.
Translated reviews
J
Jade P.
Rating: 5 out of 5
following a purchase from 16/09/2024
Very good, quality delivery and products conforming to their description!
Translated reviews
P
Patricia L.
Rating: 5 out of 5
following a purchase from 17/09/2024
Always quality.
Translated reviews
M
Manon J.
Rating: 5 out of 5
following a purchase from 16/09/2024
Great bed, I recommend it.
Translated reviews
G
Gaëlle S.
Rating: 5 out of 5
following a purchase from 17/09/2024
Very easy to navigate and order, product with very good quality for the price.
Translated reviews
B
Boule De Gomme -.
Rating: 4 out of 5
following a purchase from 13/09/2024
Fast order and delivery.
Translated reviews
L
Laep Ty Lutins -.
Rating: 5 out of 5
following a purchase from 16/07/2024
Delivery was well done; the delivery person informed me of his arrival and he was on time.
Translated reviews
C
Cécile B.
Rating: 4 out of 5
following a purchase from 08/08/2024
The ordered items are very good. The delivery went well except that there was a one-day delay and I was not informed. I had to call myself to find out what was happening.
Translated reviews
C
Creche Collective C.
Rating: 4 out of 5
following a purchase from 12/09/2024
Fast delivery, products matching the description; however, a lot of cardboard was used for this order even though we recycle.
Translated reviews
J
Jocelyne L.
Rating: 5 out of 5
following a purchase from 17/09/2024
Very good and attentive for information by phone.
Translated reviews
A
Aline H.
Rating: 3 out of 5
following a purchase from 10/09/2024
I find the prices very high; fortunately, the quality is up to par, but the delivery times are still long, I think....
Translated reviews
H
Hopital Saint Louis -.
Rating: 4 out of 5
following a purchase from 03/07/2024
The site is easy to use; however, some age criteria are not always taken into account.
Translated reviews
S
Stephanie R.
Rating: 5 out of 5
following a purchase from 11/09/2024
Easy to use site. Easy ordering as well. Good order tracking on the site. Delivery within the expected dates, even a bit earlier. The only downside, the delivery person left us to carry the boxes from the truck to our home probably because my husband was there. But we both have back problems. He could have helped us a bit.
Translated reviews
We use cookies for audience measurement and improving user experience.