Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Site and order itself very good but big problem with the delivery company GLS. This is the second time that instructions are not followed and packages are either not delivered or delivered elsewhere! It's a shame you go through them.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry that the delivery service did not meet your expectations and we sincerely apologize. Your opinion is important and we take it seriously. We have shared it with our logistics department that manages relationships with different carriers. We hope that despite this incident, you will renew your trust in us and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
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Cendrine S.
Rating: 3 out of 5
following a purchase from 08/02/2025
The order delay was a bit long for a changing table (ordered early February delivered early April).
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Aurelie M.
Rating: 3 out of 5
following a purchase from 31/03/2025
Good
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Micro Creche Ttinka M.
Rating: 4 out of 5
following a purchase from 28/03/2025
Everything went well
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Mairie Orleans -.
Rating: 4 out of 5
following a purchase from 25/03/2025
Ease of obtaining a quote
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Sylvie P.
Rating: 4 out of 5
following a purchase from 29/03/2025
Delivery costs too expensive
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Lafont C.
Rating: 4 out of 5
following a purchase from 06/03/2025
No problem with the site. Quotes arrive quickly. It is easy to use.
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Vanessa B.
Rating: 4 out of 5
following a purchase from 13/03/2025
The products are of quality but still remain very expensive.
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Micro Creches Gard Eden M.
Rating: 4 out of 5
following a purchase from 26/03/2025
None
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Marie P.
Rating: 4 out of 5
following a purchase from 15/03/2025
Order received on the scheduled dates. The gouaches were much cheaper than elsewhere. I found the modeling clay much cheaper a few days later in a store.
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Marine P.
Rating: 4 out of 5
following a purchase from 20/03/2025
Very readable and pleasant
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Sophie D.
Rating: 4 out of 5
following a purchase from 21/03/2025
Clear site for searching desired products
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- A.
Rating: 3 out of 5
following a purchase from 17/12/2024
one of the products from this order placed on 19/12/2024 has still not been delivered as of today 31/03/2025.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We inform you that the item in question has unfortunately been removed from our collection as of March 20. An explanatory email was sent regarding this, but it seems it was mistakenly addressed to the wrong recipient. We sincerely apologize for this misunderstanding. Have a nice day.
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Marie P.
Rating: 4 out of 5
following a purchase from 15/03/2025
Compliant with the description. However, I found the modeling clay (brand) much cheaper....so disappointed.
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Response from Wesco
Hello, thank you for taking the time to evaluate your shopping experience on our site. Your comment explicitly mentions a competitor and therefore cannot be published for this reason. By choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
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Ccas L'arbresle- Eaje Pause Tend -.
Rating: 4 out of 5
following a purchase from 14/03/2025
Rather satisfied
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Lucie D.
Rating: 4 out of 5
following a purchase from 12/03/2025
Navigating the site is not always smooth. Some tabs do not always display. You really need to know what you are looking for to find it. The delivery was faster than expected (which is positive)
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Marie Hélène M.
Rating: 4 out of 5
following a purchase from 17/03/2025
disappointed by a delivery in several packages and a lot of unnecessary plastic!!!!!
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Multi Accueil Du Kreiz Breizh -.
Rating: 3 out of 5
following a purchase from 24/02/2025
Disappointed with the last orders. The quality is not what it used to be. Toys break quickly. Furniture not finished, not sanded on the inside with big splinters... Not easy to have someone on the line.
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Response from Wesco
Hello and thank you for taking the time to share your opinion with us. We are sorry to read that this product does not fully satisfy you and that you doubt its quality. For several years, the Illico carrier has been made from biosourced plastic. Although more flexible, biosourced plastic retains properties of strength and high resistance to suit intensive use in communities. Your complaint has been taken care of by our customer service, which is committed to offering you a solution as soon as possible. We thank you for your trust and loyalty and hope to have the opportunity to welcome you again on our site. Have a nice day.
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Halte Garderie Trotte Menu H.
Rating: 4 out of 5
following a purchase from 04/02/2025
Overall, I am satisfied with my wesco orders except for a few exceptions
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Vanessa D.
Rating: 3 out of 5
following a purchase from 14/03/2025
Overall, very satisfied, a few damaged boxes, a little disappointed
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Orlane H.
Rating: 4 out of 5
following a purchase from 20/01/2025
targeted products for early childhood and durable furniture
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Universcience Eppdcsi -.
Rating: 3 out of 5
following a purchase from 07/03/2025
a great offer but not very effective filters. A top customer service!
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Héloïse D.
Rating: 4 out of 5
following a purchase from 02/02/2025
The delivery service is top-notch. Little information when there is a delay due to supply shortages (long delivery time of 7 weeks), but quick response when contacted.
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Camille C.
Rating: 4 out of 5
following a purchase from 10/03/2025
I appreciated that the carrier called me before planning the delivery to know my availability. The delivery was quick. The delivered mattress arrived in perfect condition. I find the website a bit impractical, not very intuitive in terms of search categories, but maybe it's just me who doesn't know how to search.
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- S.
Rating: 3 out of 5
following a purchase from 09/01/2025
The delivery part needs improvement. Lack of support for professionals and discounts. High prices.
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Céline T.
Rating: 4 out of 5
following a purchase from 04/03/2025
Order placed easily and fast delivery, I was able to choose the day and as I requested, the delivery person called me 10 minutes before arrival.
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Nora Corinne B.
Rating: 4 out of 5
following a purchase from 03/03/2025
Very good site offering quality and durable material but still quite expensive for individuals! I am a childminder
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Mairie Des Andelys -.
Rating: 4 out of 5
following a purchase from 28/02/2025
Professional and practical site, quality material over time.
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Sandrine W.
Rating: 3 out of 5
following a purchase from 07/03/2025
Easy order and fast delivery.
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Berangere K.
Rating: 2 out of 5
following a purchase from 02/03/2025
I am a childminder with 4 two-year-olds. I needed a large table for activities and meals. I chose the small Louisa table but unfortunately, I received the large one. Way too high for the children. What a disappointment to have to wait at least a month for the exchange because it is out of stock!!!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the error that occurred during the preparation of your order and fully understand your disappointment. Regarding the Louisa table, it is currently being restocked. We thank you for your patience and assure you that we are doing everything possible for you to receive it as soon as possible. We are sincerely sorry for this situation and we hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
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Mairie De Tours-Sur-Marne -.
Rating: 4 out of 5
following a purchase from 27/02/2025
Order received quickly.
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Samir A.
Rating: 4 out of 5
following a purchase from 27/02/2025
Very satisfied, the order arrived quickly and was in line with our expectations.
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Marie R.
Rating: 4 out of 5
following a purchase from 24/02/2025
Very simple
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Dominique C.
Rating: 3 out of 5
following a purchase from 13/02/2025
WESCO site and WESCO products are perfect. Delivery is very restrictive: fixed delivery day because the carrier is very far away, obligation by the carrier to be at home between 9 am and 4 pm, as no precise delivery time is provided. I don't know if I will order from WESCO again. Too bad.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction and would like to apologize. Your feedback has been forwarded to our logistics department so that it can be communicated to the relevant carrier. As part of our continuous improvement process, we place great importance on customer feedback, which allows us to refine our services. Despite this delivery experience, we hope to have the opportunity to regain your trust and welcome you back to our site during your next visit. Have a nice day.
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Ogesca Pic La Salle -.
Rating: 4 out of 5
following a purchase from 04/02/2025
This is the first time I am ordering from this site, and I think there are improvements to be made regarding the checkout process. Otherwise, a wide choice of products and competitive prices. I want to say that customer service as well as after-sales service are very competent and very responsive. The negative point is the delivery time, which is a bit long.
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Crèche Valentin Et Capucine A.
Rating: 3 out of 5
following a purchase from 20/01/2025
The customer service part is complicated... we have a problem with our order... the processing time for our order is very long and poorly followed.
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Response from Wesco
Hello and thank you for taking the time to share your situation by leaving a review on our site. We completely understand that waiting can be a source of frustration, and we would like to apologize for this inconvenience. Currently, the processing time for customer service requests is about 10 days. Our teams are doing everything possible to reduce this timeframe and respond to your expectations as quickly as possible. Your complaint has been duly noted by our customer service, which is committed to addressing it as soon as possible. We thank you for your patience and hope to have the opportunity to provide you with a better experience during your next visit to our site. Have a nice day.
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Amelie B.
Rating: 3 out of 5
following a purchase from 15/02/2025
Very good
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Emilienne L.
Rating: 4 out of 5
following a purchase from 17/02/2025
The search engine is not the easiest for me to understand. I feel like I'm missing some products that interest me by typing certain words and not others.
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Mam Les P'tits Bouts En Train M.
Rating: 3 out of 5
following a purchase from 13/02/2025
The photos on the site do not show the entirety of the product. No solution provided to our request
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Prisca R.
Rating: 3 out of 5
following a purchase from 14/01/2025
I did not receive my order on time, I had to contact to have my order shipped, no commercial gesture
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconvenience caused and fully understand your dissatisfaction. To remedy this situation, we have forwarded your feedback to our customer service. The refund of the shipping costs will be processed as soon as possible. We hope to have the opportunity to regain your trust by offering you a flawless experience during your next visit to our site. With all our renewed apologies, we wish you an excellent day.
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