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E
Rating: 4 out of 5
Not enough information about the shipment and delays.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
Reset filtersR
Rating: 3 out of 5
Good products, friendly customer service staff, but shipping times are way, way too long!!!
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C
Rating: 4 out of 5
A lot of material on the site so the order takes a long time to make. But very positive because there is a lot of choice!!!!!
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Response from Wesco
Hello and thank you for your positive review. To facilitate your next visit, feel free to use the search bar at the top of the site or click on 'Order by reference' or browse our different categories (Furniture and Decor, Childcare, Games and Toys...). We thank you for your loyalty and trust. We look forward to seeing you again soon on wesco.fr. Have a nice day.
C
Rating: 4 out of 5
Site a bit slow
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L
Rating: 4 out of 5
Very happy. The shipment is quick and careful. The site is not very intuitive but you eventually find what you need... Some items that are not from the Wesco brand are more expensive than in other stores.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are happy to read your positive review regarding the quality of your order and its shipment. To facilitate your next visit, feel free to use the search bar at the top of the site or to use the online chat available 24/7. Additionally, by choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some e-commerce giants. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
L
Rating: 3 out of 5
Quality furniture, customer service needs improvement (I called for order follow-up, the lady on the phone was unpleasant and supposedly unable to send me the email I should have received upon shipment, which did not arrive) I had to send a message via Facebook for a competent person to respond to my request.
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L
Rating: 4 out of 5
Everything went very well, I find that the quality of the products is up to par. A small downside on one of the packages regarding the stackable beds, as some screws were missing.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this oversight in your order. Our customer service has processed your request and is taking the necessary steps to send you the missing screws. We apologize for this inconvenience and sincerely thank you for your loyalty. Have a nice day.
M
Rating: 4 out of 5
Order delivered quickly, no issues.
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J
Rating: 4 out of 5
I give 4 stars because there is room for improvement regarding the packaging of the parcel, which is too easily opened on the sides without needing to be torn, allowing for too easy theft of the contents; the packaging cardboard needs to be reviewed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are forwarding your concrete example to the logistics department to verify our shipping packaging and ensure that this is an exceptional case. We hope that your order fully satisfies you and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
-
Rating: 3 out of 5
The order arrived in two parts, without any justification from Wesco. I had to send an email to ask for an explanation upon receiving the first part as there was no delivery note or other explanatory documents. Moreover, the dates and opening days of the service, despite the precision in the email, were not respected for the delivery: the order was therefore left in a hallway after being received by an outsider.
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K
Rating: 3 out of 5
The customer service takes at least 3 to 4 days to respond to questions, so it's slow, but otherwise the material is great for my work (childcare assistant).
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S
Rating: 4 out of 5
Nothing to report. Positive review.
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M
Rating: 3 out of 5
Disappointed by some items given their price, I expected better quality.
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V
Rating: 3 out of 5
Delivery times not respected
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T
Rating: 4 out of 5
Simple and effective
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L
Rating: 4 out of 5
Many product references that seem to be of good quality.
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M
Rating: 4 out of 5
Hello, I commend your speed and I am ready to recommend other colleagues to consult your site for purchasing activity materials for children.
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F
Rating: 2 out of 5
The package almost never arrived. I wanted to send it to a Colissimo relay. It was stamped as 'private shipment' and not 'relay shipment'. This created a misdirection error, I had to claim with the post office for it to be found and redirected.
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L
Rating: 4 out of 5
No issues, order received on time, material as described.
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M
Rating: 3 out of 5
Package in good condition, arrived in two parts and ahead of schedule despite an agreement with a person from the service regarding a date. Fortunately, there was someone to receive the packages
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S
Rating: 4 out of 5
Highlighted product, smooth navigation
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B
Rating: 4 out of 5
I would have liked to be able to watch a video, a tutorial to use the material... I have an autoimmune disease that makes it difficult for me to use my hands... what seems obvious to you is not for me...
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Response from Wesco
Hello and thank you for taking the time to share your opinion with us. These writing aid products are designed to be slipped onto the tips of pencils, near the lead. Their role is to help position the fingers correctly to promote a three-finger grip and facilitate the writing gesture. Our marketing team will study your request and consider possible improvements to be made to the product page (usage video for example). We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
O
Rating: 4 out of 5
Very unpleasant to be interrupted by verified reviews; I don't have time to redo my comments; I don't know where they went.
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A
Rating: 2 out of 5
Defective toy guitar.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sincerely sorry for the quality issue and we apologize. Our customer service has properly handled your complaint and provided you with a solution. We hope you will give us a second chance to make a better impression by visiting us again soon on our site. Have a nice day.
A
Rating: 3 out of 5
The order was sent later than expected despite many requests to send everything in two shipments. Moreover, the carrier lost a package... This is the first time I have encountered so many problems with a wesco order, next time I will think twice before ordering...
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C
Rating: 4 out of 5
Very good for the little ones, they can easily take them.
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M
Rating: 4 out of 5
Nothing to report, very good service, fast
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C
Rating: 2 out of 5
I haven't received a follow-up regarding my complaint.
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Response from Wesco
Hello and thank you for alerting us by leaving a review. Our customer service has received your complaint and will get back to you today. We apologize for the processing delay and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
L
Rating: 2 out of 5
I still haven't received the bed, 1 package delivered out of 2
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are sorry if the delivery time does not meet your satisfaction. According to our information, the delivery of the second package is scheduled for today (as indicated in your order confirmation). We thank you for your patience and loyalty. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 2 out of 5
Delivery box too "soft", box bent and perforated so the poster as well..
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the problem encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to [email protected] specifying your order number, the issue encountered, and attaching a photo of the damaged product? We thank you in advance for your cooperation and hope that you will give us a second chance to make a better impression when you return to wesco.fr next time. Have a nice day.
S
Rating: 3 out of 5
Super compliant with the photos... fast delivery I recommend 100000 percent
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M
Rating: 3 out of 5
The product tracking is not up to date, some products are marked as not delivered but have been delivered, it's complicated to see where our order stands
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C
Rating: 3 out of 5
Order placed in July, toy received at the beginning of October, 1 item no longer available
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C
Rating: 4 out of 5
clear site, quick order
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Rating: 3 out of 5
bad delivery location
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E
Rating: 4 out of 5
Reliable site recognized for its quality among small businesses. Not always easy to navigate in searches.
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M
Rating: 4 out of 5
Searching is easy but the catalog is not superfluous
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S
Rating: 3 out of 5
Satisfaction level not very high since the material is not of good quality
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E
Rating: 4 out of 5
Perfect tracking and delivery
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R
Rating: 3 out of 5
Satisfied overall except for the liquid gouache
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