Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello and thank you for taking the time to report this quality issue to us. We invite you to write to us at [email protected] specifying your order number and attaching a photo of the defective product. Our customer service team will do what is necessary to provide you with a replacement solution. We apologize for the inconvenience and thank you in advance for your understanding. We look forward to seeing you again soon on our site. Have a nice day.
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Ca Du Pays De Dreux -.
Rating: 4 out of 5
following a purchase from 02/09/2024
Correct overall,
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Micro-Crèche Les P'tites Lucioles -.
Rating: 4 out of 5
following a purchase from 23/09/2024
Fluid and clear site
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Ime Mirasol I.
Rating: 4 out of 5
following a purchase from 24/09/2024
Good.
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Mairie De La Rochette - Alsh Escargot -.
Rating: 4 out of 5
following a purchase from 06/08/2024
Order received in several parts, but in accordance with the order.
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- M.
Rating: 2 out of 5
following a purchase from 16/09/2024
Site inaccessible by phone, which is a pity. Deliveries made in small bits, something is always missing, I am NOT satisfied.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely regret the way your order delivery is being handled and we would like to apologize for the inconvenience caused. We hope to have the opportunity to make a better impression and regain your trust by offering you a better experience during a future visit to our site. Have a nice day.
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Ophélie D.
Rating: 4 out of 5
following a purchase from 12/09/2024
The site is quite simple to use, you can find everything you want and more. There is a wide choice in terms of materials or toys, accessories, etc. It's just a shame that the prices are so high because we can't afford to buy everything we need or want for work (childcare assistant) all at once but in several times.
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Morgane S.
Rating: 4 out of 5
following a purchase from 15/09/2024
Overall smooth navigation. Delivery a bit long.
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Flora L.
Rating: 3 out of 5
following a purchase from 15/09/2024
The edges are quite high, but the underside is already a bit damaged.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sorry to read your feedback regarding the quality of this product and we sincerely apologize. We invite you to contact us at [email protected] (specifying your order number and attaching a photo of the underside of the product). Our customer service team will take over and contact you very soon. We hope that you will renew your trust in us by returning soon to our site. Have a nice day.
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Christine B.
Rating: 4 out of 5
following a purchase from 18/09/2024
Delivery was okay and fast. WESCO items remain expensive and not affordable for everyone.
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Multi Accueil Alpage -.
Rating: 3 out of 5
following a purchase from 17/09/2024
VERY BIG DELIVERY PROBLEM! due to a miscommunication of information by your services. An estimated delivery date was given to me (between September 26 and 30). I also selected a desired date just in case (September 26). I had specified that the structure was closed on Wednesdays in the comments. A person called me the Monday before the delivery, to which I explained everything again. She assured me she would inform the delivery person, so everything was clear and defined. This did not prevent the delivery from being made on Wednesday, September 25, and having a very unpleasant exchange with the delivery person who disturbed me on my day off and not only hung up on me but also went to deliver to the town hall without my consent or even notifying me. I had asked a girl from the team to come on her day off to open the door for him anyway. I am very angry and very reluctant to renew the experience with you. And yet we wish to buy beds and other materials. We'll see!!!!!!! Driver's phone number: 06.71.34.26.61
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Response from Wesco
Hello and thank you for taking the time to detail your situation. First of all, we would like to sincerely apologize as the commitments were not respected. We fully understand the dissatisfaction this may cause. Our customer service will contact you during the day to propose a solution, which we hope will encourage you to give us a second chance. We sincerely hope to regain your trust and offer you a better experience during your next visit. Have a nice day.
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Creche Les Ptits Bouts C.
Rating: 3 out of 5
following a purchase from 30/07/2024
The quality of one of the received products leaves something to be desired, damaged product ref 66896 that we reported to you on 6/09, which was resent to us on 16/09 and arrived damaged again. We reported it to you again by email and have been waiting for a response from you since, despite an attempt to reach you by phone.
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this situation that is repeating itself. Our customer service handled your complaint yesterday and is taking the necessary steps to resend the product in question. We are sincerely sorry and hope that you will give us a second chance in the future to make a better impression. Have a nice day.
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Boule De Gomme -.
Rating: 4 out of 5
following a purchase from 13/09/2024
Fast order and delivery.
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Cécile B.
Rating: 4 out of 5
following a purchase from 08/08/2024
The ordered items are very good. The delivery went well except that there was a one-day delay and I was not informed. I had to call myself to find out what was happening.
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Creche Collective C.
Rating: 4 out of 5
following a purchase from 12/09/2024
Fast delivery, products matching the description; however, a lot of cardboard was used for this order even though we recycle.
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Aline H.
Rating: 3 out of 5
following a purchase from 10/09/2024
I find the prices very high; fortunately, the quality is up to par, but the delivery times are still long, I think....
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Hopital Saint Louis -.
Rating: 4 out of 5
following a purchase from 03/07/2024
The site is easy to use; however, some age criteria are not always taken into account.
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Firstep Libourne -.
Rating: 3 out of 5
following a purchase from 10/09/2024
Quality product but delivery + customer service very average. Long shipping, package delivered late without information for 4 days, customer service not very responsive/effective.
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Maïté C.
Rating: 4 out of 5
following a purchase from 08/09/2024
Quality product, a safe bet
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Cécile V.
Rating: 4 out of 5
following a purchase from 08/09/2024
In general, these are good products, sturdy, secure, and suitable
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Julianne G.
Rating: 4 out of 5
following a purchase from 07/09/2024
Very good site
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Ecole Maternelle Georges Le Bail -.
Rating: 3 out of 5
following a purchase from 13/09/2024
The packages arrived in two shipments. The recipient's name was not noted.
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Emmanuelle P.
Rating: 4 out of 5
following a purchase from 23/08/2024
Quite simple
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Nelly B.
Rating: 3 out of 5
following a purchase from 04/09/2024
Carrier needs to be reviewed. Major dysfunction during delivery.
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Muriel P.
Rating: 3 out of 5
following a purchase from 22/08/2024
Delivery time too long The delivery date announced at the time of the order is not at all the delivery date. Date announced at the time of the order was September 2. Then an email saying from September 9 due to the Olympics, resulting in a final delivery on September 20. If I had known from the start about such a delay, I would surely have ordered elsewhere as I needed it as a childminder.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction regarding the delivery time. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed about the situation and the delivery delay. You had the option to refuse this delay and request the cancellation of your order with our customer service. We hope that despite everything, the product meets your satisfaction. We would be delighted to welcome you back to our site in the future. Have a nice day.
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Marie-Laure P.
Rating: 2 out of 5
following a purchase from 04/09/2024
2 defective items! Customer service unreachable by phone.
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Response from Wesco
Hello and thank you for alerting us by leaving a review. We are sorry that you received defective products and we sincerely apologize for the inconvenience caused. In order to provide you with a solution, could you please write to [email protected] specifying our order number and attaching photos of the damaged products? We are particularly sorry for this situation and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
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Véronique H.
Rating: 3 out of 5
following a purchase from 08/09/2024
Products conform to the order, but the package was damaged upon delivery
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Karine D.
Rating: 4 out of 5
following a purchase from 04/09/2024
The site is well made, good navigation
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Nathalie L.
Rating: 4 out of 5
following a purchase from 19/08/2024
Fast delivery, I recommend this site
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Beatrice P.
Rating: 2 out of 5
following a purchase from 06/08/2024
Scheduled delivery between August 16 and 18. Excuse of the Olympics for not shipping it. Need to send an email to ensure that the postponed delivery in mid-September happens before the Paralympic Games to hope to receive it before the start of the school year. Thanks to the person who acted quickly.
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Sophie B.
Rating: 3 out of 5
following a purchase from 06/08/2024
The site was often down when I wanted to track my package.
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Roannais Agglomération -.
Rating: 3 out of 5
following a purchase from 30/07/2024
Satisfactory but still waiting for part of my order and a response to my email regarding the chair issue (split backrest). Thank you in advance.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We apologize for the delivery issues encountered. Our customer service has already arranged for a new chair to replace the damaged one. Meanwhile, our logistics team is investigating with the concerned carrier to locate the missing packages. We hope you will trust us again by returning to our site soon. Have a nice day.
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Anne L.
Rating: 3 out of 5
following a purchase from 01/09/2024
I am mixed. Happy with some items and very disappointed with others.
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Marie Claire T.
Rating: 4 out of 5
following a purchase from 30/08/2024
Rasttttt
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Anne C.
Rating: 3 out of 5
following a purchase from 15/08/2024
Improve the packaging
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Huguette J.
Rating: 3 out of 5
following a purchase from 24/08/2024
Delivery changed 3 times and in the end the day I was delivered was not mentioned
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Catherine L.
Rating: 4 out of 5
following a purchase from 25/08/2024
The blanket suits me but I didn't understand why the delivery was so far from my home, not having a car I had to go there on foot, this does not encourage me to place another order
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Natacha F.
Rating: 3 out of 5
following a purchase from 05/06/2024
The navigation on the site is quite good. But I couldn't get someone on the phone, it never answers! and by email, no one replied to me either regarding a problem with stains on the wall mattresses ordered for a nursery!! Given your prices, I find this outrageous!
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Ecole St Joseph -.
Rating: 3 out of 5
following a purchase from 28/06/2024
It's good material, no worries. Only, the delivery was made on the day of the start of school. For beds for the students, it's not ideal for the teacher and her ASEM to prepare. I had to call Wesco to be delivered urgently on Monday morning. The delivery person kindly dropped the box in the classroom.
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Vanessa G.
Rating: 4 out of 5
following a purchase from 19/08/2024
Very good, but I take away one star because I find it very expensive for what it is. €15.95 with shipping costs is starting to be a bit much. But otherwise, fast and careful shipping, nothing to say.
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