Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
We were given a delivery date that could not be respected. Our structure only opens 2 days a week (Wednesday and Saturday). This forced us to leave a note for the delivery person to leave the package in a lobby because we could not be present every day, at all times as we are just volunteers. The handle of a game box is damaged.
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Creche Brasillous -.
Rating: 2 out of 5
following a purchase from 18/06/2024
Ordering via the site is not very practical.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry to read that you encountered difficulties in placing your order. We remind you that our customer service is at your disposal to assist you at any time (https://www.wesco.fr/services-client.html). Do not hesitate to contact us during your next visit to our site. We look forward to seeing you again soon, and we wish you a very nice day.
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Ecole Maternelle P Doumer -.
Rating: 2 out of 5
following a purchase from 25/06/2024
The wooden discs are of at least two colors, there are several stains on some discs. Having seen this product elsewhere, I am very disappointed. I don't see how with acrylic paint, we will make this gift pretty. Moreover, the discs are of any size.
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Stéphanie C.
Rating: 4 out of 5
following a purchase from 20/06/2024
Light and very practical
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Frederique L.
Rating: 4 out of 5
following a purchase from 21/06/2024
good
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Nadège R.
Rating: 4 out of 5
following a purchase from 14/05/2024
Very good, quality products but a bit long delivery time for this order (even if it ultimately arrived earlier than expected) because the product was not available. Moreover, I was not notified of the delivery, fortunately I was present...
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Communaute De Communes Du Haut L.
Rating: 4 out of 5
following a purchase from 12/06/2024
.....
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of our site or our services. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
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Accueil Périscolaire Le Grillon -.
Rating: 3 out of 5
following a purchase from 12/06/2024
Top quality. Fast delivery
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Johanne C.
Rating: 4 out of 5
following a purchase from 14/06/2024
Ps always found the products with the search or the category!
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Nadia Q.
Rating: 2 out of 5
following a purchase from 06/06/2024
Product error. The chair delivered is not the one ordered. I find it complicated to contact customer service.
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Response from Wesco
Hello and thank you for alerting us to the situation in this way. We sincerely apologize for this order preparation error. We invite you to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the received chair). Exceptionally, our customer service processing times may take up to 7 days. We thank you in advance for your understanding towards our teams who are doing their best. We hope you will give us a second chance to make a better impression by coming back to visit us soon on wesco.fr. Have a nice day.
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Camille C.
Rating: 2 out of 5
following a purchase from 01/06/2024
Packaging with a simple plastic bag, so some modules arrived dirty, others damaged! Moreover, there was an error with one of the ordered products, I did not receive the correct one. Bad experience!
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Ludothèque Pinocchio -.
Rating: 4 out of 5
following a purchase from 29/05/2024
Good
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Diane D.
Rating: 3 out of 5
following a purchase from 28/04/2024
Some games are expensive and of mediocre quality
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Response from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That is why all our products meet current standards and are checked by our quality service before being referenced on our site. In case of customer return following the purchase of a product, we obviously carry out a quality control directly in our stock and we take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen to you so please write to us at [email protected]. Moreover, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Likewise, by prioritizing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants who practice particularly aggressive pricing. We hope that in light of these elements you will be able to measure the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to see us soon on our site. Have a nice day.
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Caroline C.
Rating: 4 out of 5
following a purchase from 27/05/2024
Very good delivery times
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Hélène M.
Rating: 4 out of 5
following a purchase from 23/05/2024
The material is good, of good quality
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Ccas L'arbresle- Eaje Pause Tend -.
Rating: 4 out of 5
following a purchase from 31/05/2024
Some problems at the time of validation. Order multiplied by mistake.
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Sivos Des 6 Communes Du Brionnais -.
Rating: 4 out of 5
following a purchase from 24/05/2024
Order received quickly
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Mam Le Pays Des Merveilles -.
Rating: 2 out of 5
following a purchase from 21/05/2024
Knowing the products already, they will surely be very good, but I still need to receive them!! Their delivery service is very poor with very bad reviews online. And their customer service is unreachable...
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize as indeed the delivery should not have happened this way. Our logistics service is getting in touch with the concerned carrier to ensure this does not happen again in the future as it is unacceptable for you as well as for Wesco. Despite this regrettable situation, we hope that the ordered products will meet your satisfaction. We hope that your loyalty will not be tarnished and that you will still come to see us soon on wesco.fr. Have a nice day.
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Espace Camaieux - Centre Socio-Curturel -.
Rating: 3 out of 5
following a purchase from 26/04/2024
Some issues with the delivery which was announced for a certain date and we were delivered 3 weeks later without even being notified. We made several calls but no clear answers were given, and no precise dates could be communicated to us. In the end, we were given a date and ultimately we were delivered the next day without being informed once again. Additionally, we received the first part of the order which had to be returned because it was damaged during transport, and to this day we still have no news about it. Very poor communication between customer service and the delivery service. Otherwise, apart from that, the received products are compliant. The assembly instructions for the furniture are just very poorly detailed and not easy to understand for novices in the field.
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Pauline B.
Rating: 4 out of 5
following a purchase from 30/05/2024
Professional material but some equivalent products are cheaper elsewhere.
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Nathalie G.
Rating: 2 out of 5
following a purchase from 30/05/2024
I did not receive the easel
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Response from Wesco
Hello and thank you for taking the time to alert us through this channel. Our customer service has received your complaint and is taking the necessary steps to resend the missing product to you. We sincerely apologize for this inconvenience. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Paul Arène -.
Rating: 3 out of 5
following a purchase from 11/05/2024
The delivery with GLS went very badly; late order; address problem that could only be resolved 48 hours after my call; ultimately a delivery thrown over a fence with the delivery person's signature instead of mine. Wesco should really change delivery companies to maintain its credibility with its customers.
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Response from Wesco
Hello and thank you for sharing your feedback so that we can take the necessary measures with the concerned carrier. We sincerely apologize and understand your dissatisfaction. We hope the products meet your expectations and that you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
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Pamela R.
Rating: 4 out of 5
following a purchase from 29/05/2024
Products conforming and fast delivery
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Sabine A.
Rating: 4 out of 5
following a purchase from 29/05/2024
Very good quality products but a bit expensive for individuals (I am a childminder).
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Estelle M.
Rating: 3 out of 5
following a purchase from 04/05/2024
Good but some issues with delivery
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Finances M.
Rating: 4 out of 5
following a purchase from 22/05/2024
Very good quality
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Christelle V.
Rating: 3 out of 5
following a purchase from 20/05/2024
Fast shipping but no feedback on a reception issue...
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Maternelle Victor Hugo -.
Rating: 4 out of 5
following a purchase from 15/05/2024
Good
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Christine H.
Rating: 3 out of 5
following a purchase from 23/05/2024
Packaging was poorly done. Items inside the box were not secured. Result: a box of 50 small gel tubes was torn open, tubes scattered with some missing their caps. This is the first time I received a Wesco package like this!
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Ccas M.
Rating: 4 out of 5
following a purchase from 21/05/2024
Delivery to the wrong place
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Monique F.
Rating: 4 out of 5
following a purchase from 15/05/2024
Review given below
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Cynthia C.
Rating: 4 out of 5
following a purchase from 17/05/2024
very satisfactory service from order to customer relationship. However, deplorable service from the delivery provider (chrono post)
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Ecole Maternelle -.
Rating: 3 out of 5
following a purchase from 15/05/2024
complicated for validation by municipal purchase order. I ended up sending the order by email
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Sylvie P.
Rating: 4 out of 5
following a purchase from 23/04/2024
I ordered a sandbox whose delivery was postponed several times. Fortunately, I was checking the site because I never received an email saying that the availability of the item was postponed to a later date. That's just the hitch
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Françoise Dolto -.
Rating: 4 out of 5
following a purchase from 04/05/2024
Delivery by GLS on a Wednesday when school was closed. Package handed to 'a neighbor'... He only showed up more than eight days later, which forced us to make an unnecessary complaint in the end...
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Chloe C.
Rating: 4 out of 5
following a purchase from 28/04/2024
It was not easy to know exactly when the furniture would be delivered but everything went well
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Cécile D.
Rating: 4 out of 5
following a purchase from 05/05/2024
Very good
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Cap'ybara -.
Rating: 4 out of 5
following a purchase from 22/03/2024
Nothing to complain about
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Patricia R.
Rating: 4 out of 5
following a purchase from 12/05/2024
Hello. Order received on time. They give a time frame and I received it on the first day. Thank you for your seriousness. Package impeccable. Keep it up. Best regards.
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Creche Les Petits As A.
Rating: 3 out of 5
following a purchase from 25/04/2024
We regret that there is no customer service for the ball pits. Impossible to change the damaged inflatable ring, impossible to have it repaired by your services.
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Response from Wesco
Hello and thank you for sharing your feedback. Indeed, the ball pit in question is no longer part of our product offering. It is a reference dating back to 2016 which has since undergone improvements and we are no longer able to provide spare parts for this specific reference. We are sorry for the inconvenience caused and assure you that if we could have provided you with a replacement solution, we would have done so without hesitation. Have a nice day.
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