English 
Français 
Italiano 
Deutsch 
Nederlands 
N
Rating: 4 out of 5
Good products and a variety of choices.
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
The site is pleasant, easy to use. The delivery is impeccable, products well packaged in a sturdy box, fast delivery after the order.
Translated reviews
N
Rating: 4 out of 5
It's not very easy to search for what you want, you struggle a bit but with patience you eventually find it, proof we ordered.
Translated reviews
M
Rating: 2 out of 5
The products received are in accordance with the order but the transparent plastic packaging was open. No cardboard box to protect the transport. A simple plastic bag does not seem sufficient given the price of the products sold.
Translated reviews
E
Rating: 4 out of 5
The chair is perfect. However, the delivery time was quite long.
Translated reviews
J
Rating: 4 out of 5
Delivery was ahead of schedule even though I had chosen a time slot for organizational reasons, but no problem in the end. The only issue was some small cuts on a plastic part of a cot that do not hinder its use but are not great considering the price.
Translated reviews
N
Rating: 4 out of 5
The sofa is very good, however the quality of the fitted sheet is
Translated reviews
J
Rating: 4 out of 5
Good navigation on the site. Shipment as expected. Customer service is attentive and efficient. Perfect. The only small less positive criticism: unnecessary overpacking.
Translated reviews
L
Rating: 3 out of 5
I had requested to change the invoice recipient as I could not do it in my personal space (the title to be changed is not active and cannot be modified). However, following email exchanges, this request was supposed to be taken into account. The invoice received is actually not updated and therefore cannot be paid as it is!
Translated reviews
Response from Wesco
Hello and thank you for sharing your shopping experience with us. Our customer service has contacted you regarding your upcoming orders. Our site indeed allows linking to an organization authorized to pay your invoices. To guide you, we invite you to consult our FAQ: https://www.wesco.fr/faq.html#commande. In light of these explanations, we hope to see you again soon on our site. Have a nice day.
M
Rating: 4 out of 5
Being able to compare products.
Translated reviews
M
Rating: 4 out of 5
Perfect. It's what I wanted for my class to complement the materials I already had.
Translated reviews
V
Rating: 3 out of 5
Major delivery issues: orders delivered in duplicates or even triples for many orders.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your experience with us. You placed orders by phone and online, which explains why your orders were shipped multiple times. Our customer service has contacted you to remedy the situation. We hope your future orders will go more smoothly and that they will meet your satisfaction upon receipt. We thank you for your loyalty and wish you a very good day.
B
Rating: 4 out of 5
Nothing to report, except for the delivery time being a bit longer than expected.
Translated reviews
M
Rating: 4 out of 5
Easy to use.
Translated reviews
I
Rating: 4 out of 5
This is my first order. Not disappointed but a bit long for delivery.
Translated reviews
V
Rating: 3 out of 5
No response from customer service regarding a wrong item.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate this product. As we specify in the product designation, it is indeed an empty bottle. We regret that you missed this information during your order. Our service has acknowledged your complaint and will propose a solution. Despite this disappointing shopping experience, we hope you will visit us again soon on our site. Have a nice day.
S
Rating: 4 out of 5
Impeccable
Translated reviews
S
Rating: 4 out of 5
Products of fairly good quality and at least compliant. A bit expensive and not many sales.
Translated reviews
G
Rating: 3 out of 5
Website not very flexible, especially for the billing part: only one email address available, invoices not directly available online.
Translated reviews
Response from Wesco
Hello and thank you for sharing your point of view regarding the use of our site. As we specify in our FAQ (https://www.wesco.fr/faq.html#commande), you have the option to submit your order to a third party on the billing page. This is the case, for example, if you are a daycare or a school and the order needs to be paid by your city's municipality. Finally, you have the option to directly request your invoice online from the 'my orders' section in your customer area. We hope that these elements will help you better use our site in the future and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
P
Rating: 4 out of 5
Good but what to do when there is breakage (plates)
Translated reviews
A
Rating: 3 out of 5
I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.
Translated reviews
S
Rating: 4 out of 5
Delayed delivery, too bad it was for Christmas.
Translated reviews
H
Rating: 3 out of 5
I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.
Translated reviews
C
Rating: 4 out of 5
Navigation on the site is simple and effective; there was a small issue with the order, confusion between the quote and the final order, probably due to a long gap between the two! Perfect delivery, thank you.
Translated reviews
C
Rating: 4 out of 5
Disappointed with the delivery; it was supposed to be delivered to my home, and I was delivered to a pickup point.
Translated reviews
C
Rating: 4 out of 5
correct
Translated reviews
A
Rating: 3 out of 5
...??
Translated reviews
P
Rating: 4 out of 5
Product as described and delivered on time
Translated reviews
S
Rating: 2 out of 5
Following the purchase of a damaged mobility kit, I sent a message to customer service, and I am still waiting for a response; it has already been about 10 days. There is no need to rush.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback with us. The response time from our customer service has been somewhat extended during this busy end-of-year period. Our customer service has processed the exchange of the product. We sincerely apologize for the inconvenience caused and thank you for your patience. We hope to see you again in 2024 on our website wesco.fr. Have a nice day.
N
Rating: 3 out of 5
I would appreciate it if the site mentioned (for each product) the place of manufacture, this would give an idea of the quality and avoid unpleasant surprises. The product videos are very helpful, they helped me in my choices.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your expectations with us. Regarding the display of the place of manufacture, we already specify it on some Wesco-designed products as well as on many partner brand products. Given the thousands of references available on our site, updating the place of manufacture can only be done gradually. Because listening to our customers remains one of our priorities, we will certainly pass your request to the relevant department. Finally, we are delighted to read that the videos provided you with the necessary help to finalize your purchases. Your feedback reassures us in our plans for evolution to always provide more advice to guide our customers in their product choices. We hope to have the opportunity to see you again in 2024 on our site. We wish you a beautiful day.
L
Rating: 3 out of 5
Smaller than it seems
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate this product. To help you make the right choice, we specify the dimensions and other technical characteristics on each product sheet. We are sorry that you missed this information. We look forward to seeing you again soon on www.wesco.fr. Have a nice day.
J
Rating: 3 out of 5
Efficient customer service but the product was defective twice. Optimal response from customer service during the first return: "We confirm the handling of your complaint. We are doing what is necessary to send you a new board. We will not take back the defective one, you can throw it away. With all our apologies for the inconveniences encountered." However, the second product had the same defect. I did not return it but repaired it myself. The brand is JUVENILIA. Disappointed by the quality of manufacturing.
Translated reviews
X
Rating: 3 out of 5
Few embossed cards
Translated reviews
S
Rating: 4 out of 5
Quality of products is top but the delivery packaging is not great
Translated reviews
E
Rating: 4 out of 5
Impossible to get information about packaging before ordering. It was important for us, it forced us to reduce the order of several items that we are looking for elsewhere🤷♂️
Translated reviews
M
Rating: 4 out of 5
good
Translated reviews
A
Rating: 4 out of 5
Fast delivery and product as I wanted.
Translated reviews
R
Rating: 4 out of 5
nothing to complain about; we find many unusual and interesting things on your site the delivery went well; for once we dealt with a very nice delivery person.
Translated reviews
J
Rating: 3 out of 5
Store that I recommend
Translated reviews
D
Rating: 4 out of 5
Delivery time respected, nice box, top articles!
Translated reviews