Customer reviews of Wesco

Hello, we thank you for taking the time to share your experience with us. First of all, we are sorry to read your dissatisfaction regarding our reception and we understand your disappointment. We place great importance on the quality of our services such as listening or advising, and we would like to sincerely apologize for this exchange, which was not representative of our commitments. Regarding delivery times, we believe there may have been some confusion. Indeed, you can find at the bottom of our website www.wesco.fr information mentioning the 48-hour delay, but this element concerns the dispatch of products, not delivery, the exact mention being 'Dispatch in 48h'. We indicate in our general sales conditions a delivery time between 3 and 5 days. It is also specified that 'This delay is not guaranteed for orders containing a large quantity of items'. We regret that this information was not useful to you. However, we hope that the ordered products will fully satisfy you and encourage you to give Wesco another chance. Have a nice day.

Hello and thank you for taking the time to share your experience with us. First of all, we apologize for the inconvenience caused and our longer response time during this summer period. We are particularly attentive to the quality and safety of our products so that they can be used without delay by children. Moreover, all our products meet the most stringent standards and are subject to regular checks by independent laboratories and by our own laboratory. In this case, the product you ordered is guaranteed to be phthalate-free and complies with the NFS 54 045 standard. Our customer service has taken your complaint into account and contacted you today. Your satisfaction is our priority; we want to provide you with a solution and understand the origin of the problem with this emblematic WESCO product that has satisfied many customers for several years. We thank you in advance for your availability and hope you will give us a second chance by returning to our site later. Have a nice day.

Hello and thank you for taking the time to leave us a review. We are sorry to read your disappointment, especially since we offer a loyalty program on our site called WESCO Advantage Clubs. By joining one of our Advantage Clubs, you benefit throughout the year from exclusive advantages to reward your loyalty to WESCO: free shipping, vouchers, access to private sales... We sincerely regret that you missed this opportunity during your order. We still hope that you will remain loyal to us and that we will have the opportunity to see you again soon on wesco.fr. Have a nice day.

Hello, thank you for taking the time to leave a review and for your positive feedback regarding our products and their packaging. Regarding its size, several criteria come into play when choosing the shipping packaging, such as the number of products, their format, and their level of fragility. For your order, the fragility of the creative leisure items did not allow us to consider another option. With a view to continuous improvement, our logistics team is questioning daily to find new packaging solutions that combine low carbon impact and resistance to protect our products during transport. We hope that upon use, our products will continue to fully satisfy you and that we will have the pleasure of seeing you again soon at www.wesco.fr. Have a nice day

Hello, thank you for taking the time to share your experience with us. We also appreciate your recognition of the quality of our products. We understand your disappointment regarding the preparation of this package, which did not meet Wesco's quality commitments. We sincerely apologize for this unfortunate experience. Our customer service is doing its best during this summer holiday period to respond as quickly as possible. They recently informed you that our quality teams are conducting a check on the product in question, in order to take the necessary measures to prevent this situation from happening again, namely to verify if the screws associated with this product need to be changed. Our customer service will get back to you as soon as they are able to provide you with an answer. We remain at your disposal and hope that you will trust us again by visiting us at www.wesco.fr. Have a nice day

Hello and thank you for taking the time to write to us. Indeed, we encourage our customers to order directly on www.wesco.fr where we do everything to provide a simple and smooth shopping experience. After checking on our side, you were delivered within the announced timeframe at the time of order validation. We cannot compete with the pace of e-commerce giants, but we do our best to maintain quality service and timely order shipments, especially during this summer holiday period. By choosing Wesco, you support a French SME, and we thank you for that. We hope the products meet your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.

Hello, thank you for taking the time to share your experience and express your dissatisfaction. We sincerely apologize as our quality commitment has not been met for this product. Our customer service is aware of your case and is doing everything possible to provide you with a solution as soon as possible. The processing time for your request may seem too long, but several departments (quality, logistics, customer service) are coordinating to provide you with the appropriate solution. We are aware that your purchasing experience has been a series of negative events; please know that this does not reflect our customer satisfaction policy at all. We hope you will give us a second chance to make a better impression by returning to visit us later at www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to alert us in this way. We sincerely apologize for the issues encountered. Our commitment to satisfy our customers has not been met for your order and we regret this situation. Could you please contact our customer service again at [email protected]? They are already informed of your situation and will do what is necessary as soon as possible. During this summer period, our response times may be affected, but we are committed, as we are throughout the year, to handle each complaint with care. We hope you will give us a second chance to make a better impression by returning to see us later on www.wesco.fr. Have a nice day.