Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I am always satisfied with WESCO products, the site is easy to use, delivery is quite fast. I regret one thing about the packaging: boxes that are way too big for what they contain... It's a shame because WESCO often emphasizes respect for the environment but does not invest in packaging. The contents of my order could have fit in my mailbox but were packed in a huge box that I could only retrieve in person. It's wasteful...
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Response from Wesco
Hello and thank you for taking the time to leave a review. The choice of shipping packaging depends on several criteria: number of products and their dimensions, level of fragility... Moreover, we systematically adjust the height of the package according to the contents to avoid any unnecessary air transport. Before being sealed, packages are automatically calibrated by a machine that cuts to the right height. In the case of your order, given the fragility of the creative leisure items, the size of certain papers, and the number of references ordered, we could not opt for a mailbox package. In accordance with our CSR policy, our logistics team is engaged in a process of continuous improvement and regularly reflects on proposing more environmentally friendly packaging solutions. We are therefore looking for the right balance between a solution with the lowest possible carbon impact and one that is sufficiently resistant to protect our products from potential hazards during transport. We sincerely thank you for your loyalty and hope to have the pleasure of seeing you again very soon on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2023
Originality of the 'games'
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/05/2023
You send the survey before the ordered products!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2023
Very solid and pretty... Too bad the item arrived with scratches on the top of the tray given the price. I would have liked the benches to fit under the table for storage.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2023
The packages were opened as soon as they arrived.
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Response from Wesco
Hello and thank you for sharing your feedback with us. WESCO places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. This information has been passed on to the carrier to prevent it from happening again. We hope that your loyalty to WESCO will not be affected and we would be very happy to see you again next time on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2023
Easy to access site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2023
What is missing on the site: The size of the balls (+ or - 8 cm) and the fact that the parachute is not 'pierced'. Delivery is faster than expected: I might have chosen another pickup location.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2023
very good site but still expensive! however, the carrier is to be avoided! a disaster, does not go to the customer's home, he does not want to leave his truck alone, what a joke, and what about me leaving the kids alone? not at all happy with the carrier HEPPNER and it's not the first time. I am not ready to recommend.
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Response from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read about your disappointment. We understand your dissatisfaction; however, our General Terms of Sale state that delivery is made to the foot of the door (building or house). The delivery drivers are therefore not authorized to deliver upstairs. Despite the delivery, we hope that the products ordered bring you complete satisfaction and that you will give us a second chance by visiting us again soon at www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2023
Searching is not always easy depending on how you open the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2023
Delivery was made within completely satisfactory deadlines. The delivery person, although friendly, did not seem cautious. He dragged the sofa to bring it to the door of the structure. A pallet would have been nice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2023
Satisfied with the delivery which went faster than expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2023
Good product. A bit expensive though.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2023
Hello, I have always been satisfied with your products. But this time, I was disappointed with the activity table. The assembly is complicated, not all the holes were drilled, two slats were too short. For the price it costs, I think the table could have been assembled in advance except for the legs. Best regards, Odile Thomassey.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2023
Very good regarding the site, the delivery except for a small downside for the cot which has a strong plastic smell. I hope that over time the smell will go away.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2023
I couldn't reach customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Good product! Good price! Fast delivery! But too bad the invoice was sent late
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2023
Easy navigation on the site, the assembly videos are interesting. Fast delivery but beware, no protective packaging for transport which can cause damage to the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
satisfied, fast delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
Very good product, too bad the color 'gray' corresponds more to a taupe color
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2022
The box arrived damaged and open. Fortunately, no parts were missing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2023
Delivery on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Too bad we can't place an order by phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Nothing to complain about, responsive and professional customer service. Navigation on the site via phone is a bit complicated if searching for an item using the search bar, it's better to use the menu.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Haven't tried yet, but the quality seems to be there.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/02/2023
4 days waiting for a GLS carrier to finally have my package delivered to my mailbox.... I am a childminder and for my 4 little ones (and their parents) it is difficult to understand that we are stuck inside because a carrier does not do their job. If I recommend Wesco, it will be on the condition that the package is sent to a relay point. Now I hope these balls will last longer than the glitter balls we bought 4 years ago for our association.
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Response from Wesco
Hello and thank you for taking the time to leave a review. When creating your profile on our site, you registered as a childcare structure. However, for this type of client, we only offer delivery by carrier. According to the information we have, your order was indeed delivered on the desired date. If for a future order you prefer to opt for delivery to a parcel relay, simply send us an email at [email protected] and we will modify your profile type. We hope to see you again soon on our site and wish you many hours of play with the balls. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
Good customer service! My items that were too small were taken back without difficulty.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
The store sells quality products, at least for the item I ordered. However, the delivery service is not. Nevertheless, I think I will probably place other orders on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Clear and well-stocked site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
For my job, I was looking for barriers to delimit different spaces. Among various sites, Wesco's caught my attention. The only negative point is that when ordering, I noted the receipt for February 20. This instruction was not respected.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2022
Regarding the site, nothing to say except that if a product is not available, it should be indicated. As for the item, nothing to say except that my order dates back to November 22 and I only received the missing item the day before yesterday (February 23) without any apology, gift, or additional item for the wait or inconvenience caused, despite having followed up with them. Moreover, Wesco sent me emails indicating delivery times or receipt dates that were not respected. A shame!!! I will not recommend and I do not recommend it. Not even a commercial gesture. Nothing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
The site is clear, but we cannot see user reviews on the purchased items, which is quite useful!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2023
Too bad the prices are not indicated
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
Delivery price too high especially when buying two games at over 40€ each. Otherwise, products and services are top-notch!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2023
A bit tricky to find what you are looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2023
Meets my expectations
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2023
The order I placed is not the one I received. After more than 3 weeks of discussions, I am offered a credit note that does not work as payment on the site. I have to write a check or make a transfer that does not work below 100 euros of order. Very very complicated for an online order. I am disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2023
The site is slow, every time we want to go back or see another product, the site does not remember what we just saw and we have to retype the product name. The pages take a long time to load. I wanted to have my quote validated by the treasurer of my association, he could not do it, he had to redo a quote for himself to be able to validate the order. The delivery instructions were not transmitted to the carrier. He arrived days before the scheduled date and did not call me to inform me of his arrival, so he had to leave it in front of the door (with my agreement) because I could not be present to receive it.
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