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A
Rating: 3 out of 5
The delivery times given on the site are not respected.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
Your email of 07/05/2022: "Your order will soon be with you!... You will receive a new message on the day of its delivery." Indeed, I received your email (announcing the delivery) on 10/05/2022 at 8:04 AM: "Just a few hours... Your package will be presented today at the indicated address." Delivery occurred on 10/05/2022 just before 9 AM! I was not in front of my computer at 8 AM... so I was a bit surprised by the delivery so soon after the transmission of your email which I had not yet seen! - One of the 3 packages, large, poorly sealed, was
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Rating: 4 out of 5
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Rating: 4 out of 5
Easy navigation
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Rating: 3 out of 5
Order arrived incomplete
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Rating: 4 out of 5
For the delivery, the person did not see the house number which was visible, he went to the neighbor to ask
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Rating: 4 out of 5
DELIVERY VERY WELL PACKAGED
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Rating: 2 out of 5
Rug received damaged (like cuts from a cutter). This is not surprising as it was just wrapped in transparent plastic. I made a complaint and I hope to receive a new one! My rating could be revised depending on customer service... otherwise, apart from the fact that it is damaged, the quality is top! I wanted the ivory color, it was only available in this size. Too bad.
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Response from Wesco
Thank you for your feedback. WESCO places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. Our after-sales service has taken your complaint into account and will get back to you to provide a solution as soon as possible. We hope you will give our site a second chance. Have a nice day.
A
Rating: 4 out of 5
I really like this brand. However, I was less pleased with the delivery that I requested to be home and that the second package was dropped off at a relay point without notifying me. The lady on the phone was super efficient in telling me where I had to go to pick it up. Nevertheless, when I request home delivery, I like it to be respected...
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Rating: 3 out of 5
It's okay but how to contact them??
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Rating: 4 out of 5
Navigation is pleasant. The search engine is not always successful.
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Rating: 3 out of 5
Order placed in December 2021... delivery in May 2022... what compensation gift??
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Rating: 2 out of 5
Delivered before the desired delivery date (while on vacation). Very inconvenient when you have to pick up the package at a relay point when you don't have time to go and need the product. Misunderstanding during a call to customer service before purchase. Accessory was said to be part of the pack by the person on the phone but was not received as it is not actually part of the pack. Complicated to have to make a claim by email rather than by phone. Passed around from service to service. I still haven't managed to order the missing accessory. I believe I shouldn't have to pay shipping fees again since it wasn't my mistake and it could even have been offered to me. In short, my first experience with Wesco is not encouraging.
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Response from Wesco
Hello, thank you for alerting us through this channel. We are sorry for the inconvenience caused. We understand your disappointment regarding the receipt of the order outside the desired timeframe and we acknowledge that you did not receive the response you were looking for. Regarding the product, indeed, you ordered a chair with a tray and a crotch strap, but the crotch strap is fixed to the tray, so it is not possible to use the crotch strap alone, without the tray. For this product, if you wish to use the chair with the crotch strap but without the tray, we offer the accessory alone (reference 63215). This experience does not align with the values upheld by Wesco. It is through this type of feedback that we question ourselves daily, in order to continue improving, refining our product descriptions, with customer satisfaction as our primary goal. We hope you will give Wesco another chance and that we will soon see you back on our site.
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Rating: 4 out of 5
Overall good
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Rating: 4 out of 5
Simple for a novice
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Rating: 4 out of 5
Quality products
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Rating: 3 out of 5
I did not receive the right product, diapers instead of the push cart.
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Rating: 4 out of 5
speed in the processes and delivery
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Rating: 4 out of 5
Very satisfied with my purchases; however, I would have liked to have real tracking of my package.
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Rating: 4 out of 5
Top fast delivery, product as described and of quality
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Rating: 3 out of 5
The navigation on the site went well, however, the delivery was spoiled by poor packaging; a poster tore when I took it out of the box because it was stuck to the tape of the packaging.
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Rating: 3 out of 5
Delivery time not respected
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Rating: 4 out of 5
I placed my first order with Wesco and I am not disappointed, good quality of products and quick shipping.
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Rating: 4 out of 5
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Rating: 4 out of 5
Easy navigation and attractive content, but the return when going from the product page to the search results is a bit lacking (only the first items displayed instead of where we left off), although it remains fast.
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Rating: 3 out of 5
The site only offers quality products, but it is not very intuitive.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Received mattress too small but a very responsive after-sales service that quickly resolved this error.
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Rating: 4 out of 5
Readable and ergonomic site
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Rating: 4 out of 5
The search on the site and the order went well. The books are good. Small downside: we were not informed of the delivery day.
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Rating: 3 out of 5
very disappointed by, not the quality which seems good, but the impossibility to understand the assembly instructions. As a result, for a relatively high price, a very unsatisfactory result. I will not repeat orders for childcare equipment.
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Rating: 4 out of 5
Clear & easy to use site
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
A lot of choices
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Rating: 2 out of 5
Dispute. No response.
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Response from Wesco
Hello and thank you for alerting us this way. Our customer service has received your request and will get back to you today. See you soon on our site, have a nice day.
A
Rating: 4 out of 5
No particular logistics problems. Just a disappointment with the product.
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Rating: 4 out of 5
Delivery times a bit long.
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Rating: 4 out of 5
Good prices, a lot of choices, careful shipping, beautiful products, I am happy with my order and my experience at Wesco. I recommend :-)
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Rating: 3 out of 5
A customer for years at WESCO for a community, I find that prices are always more expensive, the quality is no longer what it was and I am resorting to customer service more and more often.
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Rating: 4 out of 5
I regret having looked at the site for the first time, having selected several items, having put my cart on hold while I thought about whether I needed anything else for my workshops and that the cart was emptied the next day. As a result, I ordered less than expected.
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