Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 26/02/2022 à 20h20 following a purchase from 15/02/2022

Delivery the package arrived all dented. the site is great. too bad there is no search by age

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Acheteur Vérifié

Published on 26/02/2022 à 17h51 following a purchase from 15/02/2022

good I find what I want

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Acheteur Vérifié

Published on 25/02/2022 à 13h29 following a purchase from 13/02/2022

waiting for a response from customer service

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Acheteur Vérifié

Published on 24/02/2022 à 14h19 following a purchase from 16/02/2022

Very accessible site, delivery on the indicated time

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Acheteur Vérifié

Published on 23/02/2022 à 09h07 following a purchase from 10/02/2022

I encountered problems with my order. Every time I went back to check something, I had to start the order from the beginning. Otherwise, nothing to say.

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Acheteur Vérifié

Published on 22/02/2022 à 08h46 following a purchase from 10/01/2022

the prices have indeed increased, only small downside

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Acheteur Vérifié

Published on 21/02/2022 à 09h51 following a purchase from 12/02/2022

Very good site, interesting, prices a bit high for individuals.

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Acheteur Vérifié

Published on 20/02/2022 à 18h33 following a purchase from 10/02/2022

I bought a brachiation bar, the bar seems very solid but it is not noted on the product that wall fixings need to be added, so the price is almost doubled. I realized this when I received my package.

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Response from Wesco Published on 21/02/2022

Hello and thank you for your feedback. Following your remark and to inform future buyers, we will update the product description to specify that the fixings are not provided with the product. We thank you for your help which allows us to improve. Have a nice day.

Acheteur Vérifié

Published on 19/02/2022 à 11h20 following a purchase from 27/01/2022

I am satisfied with the site and navigation, products a bit expensive but of quality. However, I am very disappointed with the condition of the last 2 products received which were damaged in the package, which is unacceptable given the purchase price.

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Acheteur Vérifié

Published on 17/02/2022 à 12h16 following a purchase from 03/02/2022

Pleasant site and easy to navigate

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Acheteur Vérifié

Published on 15/02/2022 à 17h53 following a purchase from 08/02/2022

the markers are very good, the modeling clay sticks too much, too bad! The large paint bottle system is good in principle but not practical for pouring.

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Acheteur Vérifié

Published on 15/02/2022 à 13h18 following a purchase from 18/01/2022

good

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Acheteur Vérifié

Published on 15/02/2022 à 11h09 following a purchase from 16/12/2021

navigation is always a bit slow. availability delay not anticipated.

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Acheteur Vérifié

Published on 15/02/2022 à 09h42 following a purchase from 02/02/2022

Order received quickly, before the announced dates.

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Acheteur Vérifié

Published on 14/02/2022 à 09h53 following a purchase from 21/10/2021

The products are of good quality but the delivery is mediocre. Several delivery issues noted for a single order.

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Acheteur Vérifié

Published on 13/02/2022 à 15h14 following a purchase from 06/02/2022

First time disappointed by WESCO. Missing a part. Hoping for a quick response from customer service

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Acheteur Vérifié

Published on 12/02/2022 à 18h36 following a purchase from 03/02/2022

Nothing to report particularly

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Acheteur Vérifié

Published on 09/02/2022 à 16h10 following a purchase from 28/01/2022

Package arrived damaged. The table is to be assembled of course, but the screws are missing. We hope to receive them as soon as possible.

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Response from Wesco Published on 10/02/2022

Hello and thank you for your feedback. We sincerely apologize for this oversight and present our apologies. Our customer service is aware of your request and is taking the necessary steps to send you the missing items. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.

Acheteur Vérifié

Published on 09/02/2022 à 15h31 following a purchase from 16/12/2021

Navigating the site is simple and intuitive. The ability to order online avoids the mistakes we used to make when ordering by making tables ourselves. Customer service is very responsive and efficient.

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Acheteur Vérifié

Published on 09/02/2022 à 07h52 following a purchase from 26/01/2022

Delivery was perfect, but we didn't see the bricks on sale while browsing, unfortunately, they weren't in the promotions... We only saw them due to a sponsored ad on our internet search page, we would have missed them when we ordered our elongated curved mattress. Very unfortunate....

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Acheteur Vérifié

Published on 08/02/2022 à 21h43 following a purchase from 31/01/2022

I am very satisfied with the products as well as the speed of shipping... But I find it unfortunate to have received my order in 4 packages, some with only 1 item and therefore half empty... I am concerned about ecology and regret these different boxes when one or two would have sufficed!!!

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Acheteur Vérifié

Published on 08/02/2022 à 14h42 following a purchase from 01/02/2022

The quality of the products is top-notch. However, 2 huge boxes for 3 products is a lot of packaging for nothing...

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Acheteur Vérifié

Published on 07/02/2022 à 15h10 following a purchase from 26/01/2022

Good, no problem

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Acheteur Vérifié

Published on 07/02/2022 à 13h27 following a purchase from 24/01/2022

Thank you for checking the colors when we ordered 2 blue stools and received one blue and one violet.

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Acheteur Vérifié

Published on 05/02/2022 à 10h30 following a purchase from 23/01/2022

Very clear site. Nothing negative to say. Receipt of goods in a very reasonable time.

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Acheteur Vérifié

Published on 03/02/2022 à 16h42 following a purchase from 26/01/2022

The plastic of the clock is scratched, otherwise the reception went well.

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Acheteur Vérifié

Published on 03/02/2022 à 09h22 following a purchase from 26/01/2022

Good

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Acheteur Vérifié

Published on 02/02/2022 à 15h01 following a purchase from 27/01/2022

GOOD

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Acheteur Vérifié

Published on 01/02/2022 à 23h14 following a purchase from 13/11/2021

The site is very good. The customer service is also very good. Big delivery issues (2 months wait while the item was in stock at the time of order) Otherwise the products are great and of very good quality

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Acheteur Vérifié

Published on 01/02/2022 à 12h43 following a purchase from 01/12/2021

The products are very good, however I am not too happy with the rest. The products arrive packaged in large bags and are very dirty, some have very difficult black stains to remove, some stains simply do not come off and are ingrained. I didn't even contact customer service because for my last order I received a block with a damaged corner, okay really very slightly damaged but when you see the price I would have hoped everything to be impeccable. Customer service did not respond to me. Too bad because the products are good.

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Response from Wesco Published on 02/02/2022

Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience at Wesco. We are particularly attentive to the quality of our products and the cleanliness of their packaging at the time of departure from our warehouse. If a package was not compliant, it would obviously be redone before shipping. We cannot leave you with soiled products as this goes against our quality commitments. That is why we would need you to send us a complaint at [email protected] (including some photos of the defective products) so that we can provide you with a solution quickly. We thank you in advance for your cooperation and sincerely hope that this unfortunate experience will not prevent you from returning to us at www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 01/02/2022 à 10h59 following a purchase from 17/11/2021

I appreciated being able to have the order delivered as stock became available. It avoided having to wait for everything to be available. The order tracking service is also very available.

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Acheteur Vérifié

Published on 01/02/2022 à 10h51 following a purchase from 20/01/2022

Impeccable website, easy to navigate, I received the order 1 week later and very satisfied with both products (cot bed + fitted sheet) of very good quality, I know these products very well being a former nursery assistant and now a childminder. However, I have a complaint about the delivery, the delivery person was really not friendly at all either on the phone or at delivery, barely a 'hello' and no 'goodbye' either (politeness is something essential that we teach children) if he doesn't like his job he should change it immediately, it would be better for everyone!

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Acheteur Vérifié

Published on 31/01/2022 à 19h12 following a purchase from 15/01/2022

Serious site. I have been a customer since 2017 and a childminder. There is someone on the phone when you call. We are quickly delivered after ordering.

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Acheteur Vérifié

Published on 31/01/2022 à 10h56 following a purchase from 22/01/2022

Easy to use site. Top products. Only downside: the oversized size of the box compared to the product.

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Acheteur Vérifié

Published on 29/01/2022 à 14h16 following a purchase from 17/11/2021

For this order, the delivery time was really too long. Ordered for Christmas, it arrived at the end of January.

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Acheteur Vérifié

Published on 29/01/2022 à 12h34 following a purchase from 21/01/2022

Fast delivery. Item very well packaged.

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Acheteur Vérifié

Published on 28/01/2022 à 11h55 following a purchase from 16/01/2022

Super site 🥳

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Acheteur Vérifié

Published on 28/01/2022 à 10h44 following a purchase from 14/01/2022

Rass

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Acheteur Vérifié

Published on 25/01/2022 à 09h33 following a purchase from 13/01/2022

A huge box for 2 small binders, the wrong colors of binders and an extended delay

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Acheteur Vérifié

Published on 25/01/2022 à 07h34 following a purchase from 18/01/2022

Good

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