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A
Rating: 4 out of 5
good site, fast delivery.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
no particular remarks
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A
Rating: 4 out of 5
Despite a small delay due to an incident, the package was received without damage inside.
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A
Rating: 4 out of 5
clear site
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A
Rating: 4 out of 5
pleasant site
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A
Rating: 3 out of 5
Box opened on the side and pencil sharpener loose in the box
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Rating: 3 out of 5
Good but a bit long
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Rating: 4 out of 5
A mounting instruction with the product would have been appreciated.
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Rating: 4 out of 5
I was pleasantly surprised by the speed of sending my order.
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Rating: 4 out of 5
a lot of references, simple and smooth navigation
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Rating: 3 out of 5
Error in the order with barriers that are not the right color. One of the barriers arrived broken (maybe the carrier).
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Rating: 4 out of 5
I just regret having to search for the invoice... not automatically placed on the customer site.
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Rating: 3 out of 5
Overall satisfied but small disappointments on details that lower the rating.
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A
Rating: 4 out of 5
Fast delivery, products suitable for nurseries.
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A
Rating: 2 out of 5
Unfortunately, 2 of the 3 ordered drums arrived damaged and will require an exchange or return.
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Response from Wesco
Hello and thank you for notifying us about the problem encountered. We invite you to write to us at [email protected], attaching some photos, and our customer service will do what is necessary to provide you with a solution as soon as possible. We sincerely regret this quality issue and hope to have the opportunity to see you again in the future on our site. Have a nice day.
A
Rating: 2 out of 5
I placed my order to see it before Christmas as planned, but unfortunately, I received it at the beginning of January.
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Response from Wesco
Hello and thank you for your experience feedback. We are sincerely sorry for this longer delivery time than initially expected. For several months, globally, some raw materials have faced supply difficulties, directly impacting the availability of finished products. As a manufacturer and distributor, we are also affected by this situation and are doing everything possible to minimize the impact on our customers to ensure their satisfaction. Despite this delivery delay, we hope your order meets your expectations. We look forward to seeing you again soon on our site, and we wish you a very good day.
A
Rating: 3 out of 5
The delivery was much longer than expected. And the baby module kit does not fit together. For the price, it's really exaggerated.
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A
Rating: 4 out of 5
LACK OF INFORMATION ON SHIPPING TRACKING AND DELIVERY.
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A
Rating: 4 out of 5
Fast delivery. Pleasant site except for the format of the descriptions which is not always easy to read (description in line end to end). Quality products with a small incident on this order where the book arrived torn by one centimeter at the binding. Really a shame for a new book.
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A
Rating: 4 out of 5
Only downside is the delivery time
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A
Rating: 4 out of 5
A lot of waiting for the delivery
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Rating: 2 out of 5
Big delivery problem. At the end of my order, I had the choice for the delivery date. I marked from December 29 because I was not home before. And the order arrived on December 27. So very disappointed.
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Response from Wesco
Hello and thank you for your feedback. Indeed, after checking with our services, we did communicate the date of December 29 to the carrier for the delivery of your order. This date was not respected and this independently of our will. We regret your disappointment and hope that you will give us a second chance by coming back to see us soon on our site. Have a nice day.
A
Rating: 4 out of 5
vvvv
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A
Rating: 2 out of 5
One of the 3 ordered items is defective, one of the light balls does not turn on.
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Rating: 2 out of 5
Quality products, shipping faster than expected, functional site. Missing one item (missing 1 flower out of the 3 swirling flowers planned)
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Response from Wesco
Hello and thank you for your feedback. Our customer service is well informed of your complaint and is taking the necessary steps to resend you a compliant product as soon as possible. We thank you for your patience and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Perfect delivery, products not seen yet... Christmas gifts..
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Rating: 4 out of 5
Excellent value for money for the products. But it's a shame that there are quite high delivery fees (almost €6), even when opting for delivery to a pickup point.
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Rating: 4 out of 5
Just a note regarding the packaging size, which is huge compared to the size of the item. But otherwise, very satisfied with the product.
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Rating: 4 out of 5
There was an error in my order, the after-sales service was top-notch in correcting the mistake.
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Rating: 4 out of 5
Compliant table.
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Rating: 4 out of 5
I had trouble finding my way around the site
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Rating: 3 out of 5
See below
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the site. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
A
Rating: 4 out of 5
CONFORMS TO EXPECTATIONS
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Rating: 4 out of 5
Very good product, but delivery time is endless.
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Rating: 3 out of 5
Regarding the site and navigation, I find it not very intuitive and sometimes difficult to find an item.
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Rating: 3 out of 5
It's a supplier for communities so I thought the toys would be sturdy and of good quality, but for musical instruments, I will now turn to other sites
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Rating: 4 out of 5
Product conforms to the description, but the delay is a bit long, however it is in line with the indications
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Rating: 3 out of 5
preparation too long, numerous messages telling me to finalize my order when it was finished and paid for several days ago
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Rating: 4 out of 5
Practical and clear site, quality product. Delivery arrived quickly. Only negative point is very expensive shipping for the purchased product
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Rating: 4 out of 5
Fast delivery. Box too big for the content
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