Customer reviews of Wesco

Hello and thank you for sharing your experience with us. First of all, we apologize as the delivery of your order exceeds an acceptable timeframe and we understand your dissatisfaction. We have investigated on our side to understand what may have happened. It turns out that your order contains references that have gone out of stock. The time it takes for them to be restocked from our suppliers can take several weeks. Like many companies, we are also experiencing supply delays due to the COVID crisis, which has repercussions throughout the chain (up to the final customer). Please know that our teams are doing their utmost to minimize the impact on our activity. To date, you still have 2 products awaiting delivery. Of course, we understand that you do not wish to wait this additional timeframe. If that is the case, we invite you to contact our customer service at 05 49 80 01 66. We renew our apologies and are particularly grateful for the patience you have shown so far. Have a nice day.

Hello and thank you for taking the time to share your experience with us. The delivery is carried out by an external provider to Wesco and unfortunately, we cannot guarantee the professionalism of the delivery person. Our logistics service is informed and is taking the necessary steps with the carrier to ensure that this situation does not happen again. As you rightly point out, this harms our image and the satisfaction of our customers, which we regret just as much. After verification, your order confirmation indicated a delivery between 18/10 and 20/10, so you were delivered more quickly than expected. Our customer service is at your complete disposal at 05 49 80 01 66. Have a nice day.

Hello and thank you for your feedback. Despite all the care we take in preparing our orders, transport mishaps can happen and are beyond our control. Our customer service has taken the necessary steps to resend you compliant products. We thank you in advance for your understanding and wish you a very good day.

Hello and thank you for sharing your feedback. When you placed your order, we indicated a delivery between September 17 and 21. After checking with the carrier, your order was indeed delivered within the allotted time. Furthermore, our customer service confirms that your invoice is indeed issued by Wesco. We are surprised by the lack of professionalism you mention as we have fulfilled our commitments for your order. Listening to our customers and in a logic of continuous improvement of our practices, we remain at your disposal at 05 49 80 01 66 to discuss this further if you wish. Rest assured that your satisfaction remains our priority. Have a nice day.