Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello, I am a grandmother. I really appreciate your products. I regularly visit your site and find the navigation easy. Recently I placed an order and on the site I appreciated being able to choose a different date because it was for my grandson's birthday. But this was not taken into account and I regret it. That's why I only give 3 stars. Thank you once again for respecting what your site offers regarding delivery... Best regards!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Carpet stuffed in the mailbox because I didn't expect to be delivered so quickly. Otherwise, satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2021
Scratched furniture, incomplete order, impossible to assemble the furniture due to missing parts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2021
I ordered 3 references of brushes for my professional use. I received the wrong references for more than half of the items by mistake. It took several messages, photos to support, and numerous follow-ups to get responses. Finally, after all, a month later, customer service sent the correct references at their expense. I am generally satisfied... but for a first order for professional purposes, it does not allow for establishing an optimal trust relationship..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
I am satisfied with the ordered products, delivery times are correct when the products are available and navigation on the site is easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
Very good site, rich in proposals.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2021
Good.
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Rating: 4 out of 5
following a purchase from 04/04/2021
Corresponds exactly to what I expected. Delivery faster than expected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2021
No protection for the package in a simple dirty plastic.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/04/2021
On your site, this bike was indicated as made in Europe. Surprise on the box, it says Made in China??? Displeasing effect guaranteed... Only my little girl's birthday prevented me from returning it to you. Please be honest about your descriptions.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this inaccuracy. Thanks to your comment, we will correct the product listing immediately. We acknowledge our information error and hope that the product will satisfy you in use. We hope you will give us a second chance to make a better impression and that you will come back to visit us soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
Fast delivery but unpleasant delivery person, annoyed because vehicles were poorly parked in my street. Unfortunately, I am not to blame, but the delivery person did not think so and does not want to return to this street. It's a shame that this incident affects the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
Order placed on the site without any particular problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2021
Good product, but too expensive for everyday use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
I am happy because I received my order quickly, the material received is very good. But I was very surprised that the delivery person was not wearing a mask during the lockdown.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2021
2 orders and 2 times a defective product! Shameful given the price.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for the problem encountered which unfortunately has repeated itself. We are particularly attentive to the quality of our products and services, and we are equally disappointed when these commitments are not met. We take note of all feedback to improve our practices and better satisfy our customers. We hope to have the opportunity to see you again on our site under better conditions. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
WELL RECEIVED, NO ISSUES
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2021
I am a bit disappointed because I ordered green rugs and not blue as shown in the photo below.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Navigation on the site is difficult, delivery in 3 parts.... for an order of 10 items! The quality of the products is mediocre.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
No major issues... a slight delay between order and delivery due to a stock problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
Very large selection for several items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
As a childminder, I bought several items. I agree that most of the ordered items meet my expectations. I find it a shame not to retain customers. Prices remain high, however. I hope not to be disappointed over time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
Great product! Supply problem, so the order was received in 4 parts..
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2021
Unfortunately, my chalks arrived broken and I ordered colored chalks but received white chalks
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Response from Wesco
Hello and thank you for your feedback. We invite you to file a complaint at [email protected] (including some photos) so that we can provide you with a solution. We are particularly attentive to the quality of our services and products. We apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2021
Difficulty finding the item reference
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you encountered difficulties finding an item on our site. If necessary, you can contact our customer service directly via the online chat offered on our site or by phone (05 49 800 66). We hope that the ordered product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
Corresponds to my order and within the deadlines.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
very good follow-up whether by phone or later through the site. Very serious company
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2021
the delivery time of 1 working day at €14.90 is not respected, that's expensive for shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
Very good and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Order delivered on time despite the lockdown.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2021
The package was not delivered to the correct address. The parts were still suitable for our needs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
The site did not give any news for a month after my order. I had to chase them and by miracle, they informed me that my order would ship the same day. After that, everything went well. I am just surprised by the lack of follow-up on orders. We'll chalk that up to COVID.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2021
I had to try three times to place my order, the site crashed every time I wanted to create my account.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2021
Hello, for this order I will only give this rating since I had made two separate orders, one for delivery in BOURG and one for delivery in AMBERIEU EN BUGEY, and both arrived in AMBERIEU...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/03/2021
A lot of difficulty in validating the cart
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Response from Wesco
Hello and thank you for sharing your feedback. Our site has recently been revamped and indeed the implementation sometimes came with hiccups. We apologize for the inconvenience caused. Our teams are all mobilized to provide you with a smooth and very satisfactory experience on our site. We hope to have the opportunity to see you again in the future under better conditions. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Very happy with the product but I grouped the order and I only received one instruction manual for the game, if you could send another one for my colleague, thank you in advance.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2021
quality products and serious order processing. Weak point: very long delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
The site is well organized, you can easily find what you are looking for. The packaging is careful.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
Good product as described. Fast delivery times.
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