Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The items perfectly match our expectations, however they arrived damaged because they were very poorly packaged, no bubble wrap or polystyrene, the boxes arrived torn!!!!! It's a shame
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on the quality of our services and the full satisfaction of our customers. We are sincerely sorry for this situation and extend our sincerest apologies. Our customer service is currently processing your request and is taking the necessary steps to resend the damaged part to you. Nevertheless, we hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2021
Unfortunately not really compatible with the old model of bunk bed (oval feet)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2020
very delayed order without any information from Wesco. I had to call to find out that the product was out of stock
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you experienced a longer delivery delay than normal and we sincerely apologize. Every day, all our teams are mobilized to ensure product availability. We take note of your feedback to improve our practices. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2020
ok very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
Navigation is not easy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2021
I have nothing to say about the management of the site, my order went very well, the deadlines were respected. However, regarding the package I received, I am very disappointed with the condition in which I received my package. The first package was all correct but the second one, the box was really damaged already, I suspected that inside it wouldn't be great... and it didn't fail. I ordered 1L paints... and one of the jars simply exploded in the package. Result: the yellow bottle and a quarter emptied. Aside from this bad experience, I am overall satisfied. Maybe improve the sturdiness of the delivery boxes when what we order is heavy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
A lot of choices and good things for children
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Order sent quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
New site I just found, I love it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Satisfied with the product but it's a shame not to have the choice of delivery location (only at home) so I had to take a day off to be there to receive the package. I would have liked to be able to go to a parcel relay on Saturday
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
Delivery took way too long compared to the order (2 months...)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Very good quality. Satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
FAST DELIVERY BUT PACKAGE A BIT BULKY COMPARED TO THE CONTENT SO NOT VERY ECOLOGICAL. TOO BAD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
Compliant with the description
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
Hello, the order has arrived, but not at the right place, even though the delivery address is correctly noted on the account, it's a shame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2021
This is the second time that the pouch containing the Kamishibai book is torn, so in the package. This is not a delivery issue but rather, I think, during packaging and since it's for a gift, it's still frustrating.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2021
The delivery took a while with an increased level of stress when I read that my order had been delivered correctly while I hadn't actually received anything yet!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Product search can sometimes be a bit tedious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
A bit too much plastic to package the products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2021
Expensive products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
Very messy. It's really hard to find my way around.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Well-made site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Fast and careful delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2020
Delay in delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Everything was perfect. To be renewed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
The order arrived at its destination in good condition. It arrived quickly considering the order issues. A downside on the clarity of the ordering process, the request for an invoice to make the payment, and the payment confirmation. The products maintain excellent quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
A bit expensive but.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/01/2021
I did not receive an invoice in the package. I requested it by phone and 1 day later, I still haven't received anything. Customer service follow-up
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Response from Wesco
Hello and thank you for your feedback. Our customer service has sent your invoice again and is available at [email protected]. We wish you long hours of play and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
Good but heavy to load and a bit slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
Nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Barrier and feet delivered quickly and in very good condition. However, the feet are not included in the price of the barrier and in the end, I ended up paying more for the feet than for the barrier, which totals more than 100 euros for the barrier, that's quite expensive!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Nothing to report, I would recommend.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2021
We received damaged products.
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and we apologize for the problem encountered. Your complaint is being processed by our customer service so that a solution can be provided to you. We renew our apologies and hope to have the opportunity to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
Order arrived on time without any problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
fast delivery, quality products
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