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A
Rating: 3 out of 5
delivery times too long compared to what was expected.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
It's a shame that the delivery times were postponed many times.
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A
Rating: 4 out of 5
Easy to place an order. I received my order on time. The materials are of good quality. I recommend this site
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A
Rating: 4 out of 5
Very responsive when the delivery of the package was delayed
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A
Rating: 4 out of 5
No comment
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A
Rating: 3 out of 5
The site is relatively easy to use, the carrier did not respect the delivery time, no call for an appointment either. Thanks to the after-sales service at Wesco for taking care of the necessary with the carrier.
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A
Rating: 2 out of 5
1 MONTH DELAY AND PART OF THE ORDER CANCELED
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Response from Wesco
Hello and thank you for your feedback. Your order was particularly unfortunate and we apologize. Our customer service will get back in touch with you to understand what may have happened and offer you a solution for the undelivered item. We are sincerely sorry that your experience on our site went this way. Nevertheless, we hope to have the opportunity to see you again on our site under better conditions. Have a nice day
A
Rating: 4 out of 5
quality always top-notch. Prices remain high
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A
Rating: 4 out of 5
product very good however packaging for shipping leaves something to be desired
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A
Rating: 4 out of 5
Maybe a bit more clarity to my taste
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A
Rating: 2 out of 5
Really I am disappointed. The package was not securely packed enough and the purchased gouache was leaking out of the package. Too bad because the products are excellent. Packaging for shipments needs to be reviewed!
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Response from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. Being particularly attentive to the quality of our services, we are forwarding the information to the relevant department to ensure this situation does not happen again. We invite you to file a complaint with our customer service at [email protected] (including some photos) so that a solution can be provided to you as soon as possible. Have a nice day
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Very satisfied with the product, however it took a month and a half to receive my order. I had to call to find out that the product was out of stock, quick response and warm contact.
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A
Rating: 3 out of 5
You need to know your products well to find them. Not very intuitive.
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A
Rating: 4 out of 5
Order received quickly, happy with the material.
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A
Rating: 3 out of 5
No news following my complaint from last week...
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A
Rating: 4 out of 5
Well-designed site with a lot of choices. Satisfied with my order, everything arrived in good condition. Shipping just a bit long.
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A
Rating: 3 out of 5
Nothing to say about the ordered item (as per the catalog). However, there was a delay in delivery, an issue with the payment request, and especially, a very unpleasant message regarding a payment delay that is not my fault (hard to pay before Wesco invoices...)
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A
Rating: 4 out of 5
Clear site.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Thank you! I remain loyal to Wesco products! Recreating the elements of psychomotor courses (hoops, foams, sticks, cones...) in miniature would really be a good idea... thank you!
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Rating: 4 out of 5
Nothing to report.
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A
Rating: 4 out of 5
satisfaction with the order upon receipt
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A
Rating: 4 out of 5
Very satisfied except for a delivery delay a bit longer than expected, the rest was very good.
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A
Rating: 3 out of 5
The visibility of products is not always clear on the site and availability times can sometimes be very long.
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A
Rating: 4 out of 5
easy navigation and a wide choice of products for young children.
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A
Rating: 3 out of 5
Normal, really
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A
Rating: 3 out of 5
Often a delivery to be expected over several weeks. Items ordered at the end of October and delivered at the beginning of January without any indication at the time of order
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A
Rating: 3 out of 5
Delivery of the last item very long. Christmas gift arrived on January 15
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A
Rating: 4 out of 5
....
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A
Rating: 4 out of 5
Home delivery is great
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A
Rating: 2 out of 5
I am very disappointed because I am missing screws for the assembly of one of my items and the customer service does not seem to be responsive or attentive to me at all.. I still don't know if my request made nearly a week ago is being addressed..
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your order is incomplete. Our customer service is aware of your complaint and will get back to you within the week to provide a solution. After the end-of-year holidays, the response times of our customer service are temporarily extended and we apologize for the wait. Hoping to have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 3 out of 5
The packaging of items for delivery should be improved. However, I recommend the quality of your products. The items are very practical for professional use.
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A
Rating: 3 out of 5
Very good products. However, the packaging of some products should be improved as the plastic-only packaging tears easily. Items can get dirty or even damaged during transport.
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A
Rating: 3 out of 5
Delayed delivery, more than a month.
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A
Rating: 4 out of 5
The site is very good, no particular issues. However, deliveries for some products remain long.
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Rating: 4 out of 5
Overall satisfied
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A
Rating: 4 out of 5
Box very large compared to the toy
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A
Rating: 4 out of 5
Happy to have ordered these games, as a childminder it would be nice to have some discounts.
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Rating: 3 out of 5
Hello, for my first order, I am disappointed because for a 24-hour delivery, I did not receive my ordered items but an item that had nothing to do with it. I had to send an email to get a response from you the next day and receive my ordered package in 24 hours, the next day.
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