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A
Rating: 4 out of 5
A bit expensive and still the downside on products not made in France, too bad
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Very long delivery. Package arrived only 1 day before the baptism
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A
Rating: 4 out of 5
Very good product and fast delivery
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A
Rating: 4 out of 5
very good site
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A
Rating: 4 out of 5
I easily found the product
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A
Rating: 4 out of 5
Easy to use. Good
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A
Rating: 4 out of 5
Order compliant and received on time. Quality products. Small downside: manufacturing abroad.
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A
Rating: 4 out of 5
Good but a bit expensive
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A
Rating: 3 out of 5
One of my items arrived defective
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A
Rating: 4 out of 5
Good items. Order currently incomplete.
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A
Rating: 3 out of 5
The items are fine but the delivery of the order is a bit too long.
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A
Rating: 3 out of 5
Not very ergonomic. Many references but difficulties in finding what you are looking for.
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A
Rating: 3 out of 5
Constructive site. Lots of choices. However, the delivery time is mega long..... 4 months for 2 sheets.
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A
Rating: 3 out of 5
A handle is missing...
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A
Rating: 4 out of 5
Good by the site and by phone, delivery of the theater a bit long because not in stock
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A
Rating: 4 out of 5
Efficient service and ergonomic site
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A
Rating: 4 out of 5
nothing
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A
Rating: 4 out of 5
good product
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A
Rating: 4 out of 5
Very fast delivery
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A
Rating: 4 out of 5
Easy to order, deadline respected. I regret that the delivery person did not contact me for the delivery
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
A faster delivery would be desirable
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A
Rating: 2 out of 5
After 1 month of waiting, I am still waiting for 1 package... and the second arrived broken! I am very disappointed!
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Response from Wesco
Hello and thank you for your comment. We are sorry for this situation and we sincerely apologize. Despite all the care we take in preparing the packages, sometimes the transport does not meet our quality standards. Finally, during this back-to-school period, our customer service is experiencing a longer response time than usual, but please know that we are doing everything we can to provide you with a solution as quickly as possible. We hope to have the chance to see you again soon on our site and thus regain your trust. Have a nice day.
A
Rating: 3 out of 5
The order arrived late. I needed the cookie cutters for the activity with the kids last Wednesday, but I only received them afterwards, contrary to what was planned.
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A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 4 out of 5
Easy order and items sent quickly
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A
Rating: 4 out of 5
Quick navigation but delivery in two parts due to unavailability, too long
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Order received quickly, good items in stock, I will probably reorder.
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A
Rating: 4 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 3 out of 5
Delivery service to improve, boxes opened and dirty products
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A
Rating: 3 out of 5
Very good site, quality products.
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A
Rating: 4 out of 5
Packaging in very poor condition, repackaged with
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A
Rating: 4 out of 5
Quite Clear
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A
Rating: 4 out of 5
very satisfied but the cardboard packaging was huge compared to my purchase ..... waste!
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A
Rating: 3 out of 5
Navigating the site is functional, but delivery is more complicated and more uncertain, however, within very reasonable timeframes.
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A
Rating: 2 out of 5
The site is easy to use, I ordered a dragon and a set of knights from this site as they were unavailable in stores. During delivery, I only received one of the two ordered products with no paper in the mailbox allowing me to pick up the rest of my package at the post office. I reported this to Wesco, who just sent me the invoice by email without any explanations or anything... At the post office, they told me that the package had been delivered and that nothing was pending. I had to contact Wesco again, changing my tone to get what I had paid for. They then sent me a new package with the other part of my order. Let's see if I receive it... Disappointed with the customer service, which was not very responsive and not inclined to help. I am torn regarding my first order on this site, by far my best experience.
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Response from Wesco
Hello and thank you for your comment. We are sorry to read about your disappointment regarding your first order on our site. You had the bitter experience of a risky transport service that was far from meeting our standards. We hope that, in use, the ordered products will satisfy you and that you will overlook this first mixed experience by returning to see us soon on our site. Have a nice day.
A
Rating: 4 out of 5
Very good site with good products, too bad that as a professional in early childhood we do not have discounts.
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A
Rating: 4 out of 5
As I said, I haven't used the product yet, thank you.
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A
Rating: 4 out of 5
Order well received, in good condition. Nothing to complain about.
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