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A
Rating: 4 out of 5
Order and delivery perfect.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
good overall.
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A
Rating: 4 out of 5
It's exactly what I was looking for to slide under our bed and thus save space. I find it aesthetic and sturdy. Happy with my purchase I recommend.
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A
Rating: 4 out of 5
A lot of choices
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A
Rating: 4 out of 5
Very good
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A
Rating: 2 out of 5
Disappointed by the quality
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Response from Wesco
Hello and thank you for your feedback. At Wesco, our quality standards are very high and we pay particular attention to our customers' feedback. We are sorry to read that our standards did not meet your expectations. To better understand your dissatisfaction and provide you with the most appropriate solution, we invite you to contact our customer service at [email protected]. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Order and site are perfect. The only downside is the delivery person leaving a message to make an appointment with the platform while he did not knock at the home, so delivery was postponed.
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A
Rating: 3 out of 5
Very good products, in line with our expectations. Nice quality. However, we are very disappointed with the delivery. We requested 'home delivery', but after waiting (3/4 days) and a phone call (10 minutes of voicemail), I ultimately had to go to the Ziegler warehouses so my son could have his gift on time (1st birthday!)
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A
Rating: 4 out of 5
Pleasant site, quick and careful delivery. A few issues quickly resolved by customer service.
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A
Rating: 4 out of 5
Overall good...
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A
Rating: 4 out of 5
Good.
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A
Rating: 3 out of 5
VERY GOOD PRODUCT BUT DISASTROUS DELIVERY, DELIVERED ON THE SIDEWALK WITHOUT ANY PRIOR INFORMATION WITH AN UNPLEASANT DELIVERY PERSON EVEN THOUGH PREVIOUS DELIVERY WAS AT THE DOOR OF THE HOME.
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Rating: 4 out of 5
Good, fast delivery. However, it's a shame to deliver toy cutlery in an oversized box. The order was not urgent and could have waited a few days to deliver everything at the same time.
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A
Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Fast delivery, well-packaged items, generally good quality.
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A
Rating: 4 out of 5
Fast shipping
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A
Rating: 3 out of 5
Broken chalks in small pieces in the package, all items full of chalk. Customer service contacted by email, no response
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A
Rating: 3 out of 5
I am happy to have received my purchases. However, I am quite disappointed with the delivery. The packaging was of poor quality and a can of paint must have been lost among the twelve I ordered...(The three boxes exploded).
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A
Rating: 2 out of 5
After a very long delivery delay, the merchandise arrived defective. 15 days of exchange with customer service to ultimately return the merchandise and an additional week to receive the refund for it.
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Response from Wesco
Hello and thank you for your comment. Your order was unfortunate in more than one way and we are absolutely sorry for that. We place great importance on the quality of our products and services, so we are always particularly disappointed when our quality standards are not met. Your feedback encourages us to be more vigilant so that this situation does not happen again in the future. We hope you will give us a second chance and that we will have the opportunity to see you again in the near future on our site. Have a nice day
A
Rating: 4 out of 5
Compliant product, very good, I would have liked to have better tracking of the package, appointment only the day before delivery.
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A
Rating: 4 out of 5
Too bad the package is much too large for the volume of the items, it takes up a lot of unnecessary space and prevents delivery in the mailbox.
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A
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
Order of an item that ultimately is not in stock, they charged me the total shipping fees for a small item that I had added to my order in passing, ultimately the main item was not restocked and I requested to cancel my order. Poor communication, they could have at least warned me before sending an order and a truck for a plastic watering can... too bad
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Response from Wesco
Hello and thank you for your comment. We are sorry that our encounter did not go as well as we hoped. The product you initially ordered is available again on our site if you are still interested. Our customer service is of course at your disposal at [email protected] for any requests. Despite this unfortunate experience, we hope to have the privilege of seeing you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
Big delivery delay
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A
Rating: 4 out of 5
Fast delivery, nice color, and very practical. The only downside is that when detaching the label upon delivery, it leaves a small hole in the towels.
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A
Rating: 4 out of 5
Good product.
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A
Rating: 2 out of 5
They should check what they sell.
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A
Rating: 2 out of 5
I ordered a Butai with 2 Kamishibai stories, I received the package in two parts; I went on vacation and didn't open it right away upon my return otherwise I would have returned it. Unfortunately, their return policy is within 20 days. The Butai is not designed to hold the reading boards, it is too big so it doesn't look nice, it looks patched up because the boards are shorter. I am extremely surprised by this mix-up and lack of seriousness, really disappointed.
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Response from Wesco
Hello and thank you for your comment. At Wesco, we pay particular attention to our customers' feedback regarding product use. That’s why our Quality service has conducted a check on the relevant references and it turns out that the stories measuring 42x30cm are indeed not suitable. We apologize for this issue and thank you for your feedback which will allow us to improve and make the necessary corrections on our site. We invite you to contact our customer service at [email protected] to provide you with a solution. We sincerely apologize for the inconvenience caused and hope to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
The package took a little time to arrive, but the order is compliant. I ordered a cot and its sleeping bag sheets. Bright color, lightweight fabric, and easy to wash, practical cot to handle. As always, good products accessible to individuals too! Thank you!
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A
Rating: 4 out of 5
No delivery problems. Navigation on the site was difficult (maybe because of the mobile phone). I had trouble finding certain items even by entering them in the search bar.
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Rating: 4 out of 5
The site is very good, I am very satisfied with my order
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Rating: 4 out of 5
Plastic smell. Looking forward to a more natural variant.
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Rating: 4 out of 5
As a professional in early childhood, I am very happy to be able to order products for professionals, but it's a shame not to have free shipping.
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Rating: 3 out of 5
I am almost satisfied with my order, unfortunately my set of trays in color is damaged on the corner!
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Rating: 4 out of 5
Perfect for children's naps, very comfortable and secure.
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Rating: 4 out of 5
Quality item.
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Rating: 3 out of 5
I am missing the wall mounts for my bar. Therefore, I still cannot fix it. I am waiting for news from customer service but I still have no information.
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Rating: 3 out of 5
The carto' arrived torn, fortunately nothing is missing.
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Rating: 4 out of 5
My order is not in accordance with what I ordered, red-orange instead of the blue I had ordered, and I did not receive the catalog as agreed.
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