Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I placed my order on June 8, it was shipped on June 10 (I was tracking the package online). But I only received the package on June 25 (probably due to Covid-19, which I completely understand). However, what I don't understand is that the box containing my crib bumper is crushed (open on the side, I can even see the crib bumper which is black and all scratched) I told the delivery person that I would not take this package (he doesn't speak French well) and he said, 'Yes, yes madam, you have to take it.' I debated a bit with him but there was nothing more to do, I had to go down with my son in my arms because he didn't want to go up to the 4th floor (I have a working elevator by the way) anyway, I told him I would take it but that I would write on the receipt that it was in poor condition, he told me 'just the name and a signature.' I started to write about the condition of the package when he snatched the receipt from my hands! Annoyed and holding my son in my arms, I didn't know what else to do but give in... the carrier Heppner does his job poorly, change the delivery person/carrier. It's unacceptable! Otherwise, the products seem to be of good quality to see in the long term, it matches the photo, no strange smell or anything, I just wait to see the results of my emails and photos to know if there will be compensation.
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Response from Wesco
Hello and thank you for your comment. We are absolutely sorry for this feedback. Despite all the care we take in preparing our orders, it happens that the transport does not meet our expectations. Our logistics service has been informed and will take the necessary measures with the carrier to ensure that this does not happen again. We still hope that the product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/06/2020
we did not receive the complete order, 3 lots of socket covers are missing
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Response from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our services and the full satisfaction of our customers. We invite you to file a complaint with our customer service at the following address: [email protected]. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
Catastrophic delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Ordered at the end of April and received at the end of June.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/06/2020
A defective product in my order (weighted bracelet with defective stitching that lets the weight pass through)
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Response from Wesco
Hello and thank you for your comment. We are sorry that this product does not meet your expectations. We are uncompromising on the quality of the products we sell. To provide you with a solution as soon as possible, we invite you to contact us at [email protected] (specifying the problem encountered with photos). Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
I am very satisfied with the product, but very disappointed with the delivery time as I only received it on Friday, June 26, while I ordered this product back in May.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2020
order compliant
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2020
Delivery delayed from the same order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Fast and impeccable delivery. But high prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
Fast delivery, everything went well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Too much waiting for delivery. The shipping cost is expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Very easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2020
The site is perfect, package received quickly, but the quality leaves something to be desired. This is my first order, and I am disappointed. The clip button on the protective cover already popped off during installation. I have neither the time nor the courage to return it; it was a crib bumper for a medical bed for children with multiple disabilities.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2020
I was informed a bit late about the out-of-stock status of 2 ordered products, which are for my professional use...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
Correct site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2020
Pack delivered on time, satisfaction guaranteed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
I only received part of my order (the mattresses) but no news about the fitted sheets....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2020
The package was torn on both sides, but all the pieces were well packed inside the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2020
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
Good order tracking, but called twice to schedule delivery. Called on Thursday to be delivered the next day between 9 am and 5 pm: okay, I won't move all day: no delivery, no call for explanation! The following Monday called again for an appointment the next day for delivery. This time delivered around 4 pm.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
5 but especially don't change anything.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2020
Products adapted and compliant with requirements. I love this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
Order received very quickly. However, I find that the bed sags rather quickly. My daughter has gone up and down a few months and already we can see that the bed is sagging on the sides. Given the price, I thought the foam would be more solid than that...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2020
Material compliant with the order, but delivery time much too long!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2020
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
Fast home delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2020
Good, despite the late cancellation of part of the order due to supply issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2020
Good service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
The site is very well done. The order matches the product on the site. Small downside on the delivery time, which was longer than indicated at the time of ordering.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Very good site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2020
Very wide choice of products. Customer service is attentive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2020
Easy order to make, quick and efficient delivery at home, the products are true to the image proposed on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
The site is quite simple thanks to the different categories and subcategories.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2020
No issues, good site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/05/2020
I ordered paint and received it damaged. One of the 3 stencils I did not receive and I was told that I received everything at the same time, I am disappointed.
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any complaint related to the paint ordered at the address [email protected]. The stencils were delivered at a later time and we hope they meet your satisfaction. We hope to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2020
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2020
There was a delay in delivery, not received on the initially scheduled date and one product where I am disappointed because it is really too small!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2020
do you intend to sell less plastic?
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Response from Wesco
Hello and thank you for your comment. Respect for the environment has been a core value at Wesco for many years. Our teams, highly aware of this aspect, are continuously seeking innovative solutions and more respectful alternatives. By 2024, we aim for all plastic products designed by Wesco to be made from bio-based materials. Already, several of our products are made from bio-based plastic: storage bins, tableware, play kitchens, ride-ons. Finally, we pay particular attention to offering materials known for their durability: glass baby bottles, stainless steel tableware, baskets made from natural materials (date palm), wooden toys... Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
A book with a damaged cover so I am not entirely satisfied.
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