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C
Rating: 4 out of 5
Nothing to report
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
Reset filtersB
Rating: 2 out of 5
For an order placed in October 2025, I received all the ordered items in 4 shipments. The last one took place on December 16. The delays were too long.
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E
Rating: 4 out of 5
very good
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M
Rating: 4 out of 5
Very satisfied but delivery much too expensive
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D
Rating: 4 out of 5
Good choice and quality of games
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A
Rating: 3 out of 5
Given the price of the modules, I find the shipping only in large transparent plastic bags a bit mediocre! No effective protection to safeguard the modules.
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M
Rating: 4 out of 5
Order conforms to what I expected.
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A
Rating: 2 out of 5
The delivery was very long and one of the items is defective.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry to read that the delivery was not as fast as expected and we would like to extend our sincerest apologies for the defective item upon receipt. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the concerned reference, and detailing the problem encountered). We thank you in advance for this information and hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
A
Rating: 4 out of 5
The kamishibai envelope was folded, damaged, when it was placed in the box. Too bad. Otherwise, everything was perfect.
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M
Rating: 3 out of 5
An address and delivery days indicated at the time of the order: not respected, what a pity! Otherwise nothing to say about the material
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G
Rating: 4 out of 5
GOOD
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M
Rating: 4 out of 5
Very satisfied with the purchases made for the municipality
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C
Rating: 2 out of 5
I had requested a single delivery and I am delivered and billed multiple times, Wesco does not respond to messages and does not post invoices on CHORUS
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E
Rating: 4 out of 5
VALIDATION OF THE QUOTE IS ALWAYS COMPLICATED AND LONG, difficult to find access on the site, forced to use digital messaging
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I
Rating: 2 out of 5
Delivery in 4 times, spread over 1 month. We are disappointed by the paint which is less covering than expected. For the high price, it could be better!
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M
Rating: 4 out of 5
I am satisfied with the ordered products but I have questions about the delivery. I had chosen a pickup point, believing it was preferable to group deliveries. My order consisted of 2 packages. The pickup point refused one on the grounds that it was bulky. I had to move again 2 days later to pick it up at another pickup point further away from my home.
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C
Rating: 4 out of 5
Very satisfied with the products, however, you need to plan ahead for delivery.
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M
Rating: 3 out of 5
Order tracking OK. Delivery time a bit long (40 days)
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-
Rating: 4 out of 5
Responsiveness, quality of products. Short delivery time.
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D
Rating: 2 out of 5
I paid transport fees for my package to be delivered close to my home, as I have no means of transport. My package was delivered 10 km further away and when I asked someone to pick it up for me Saturday afternoon, it was closed, it was only open Saturday morning, great.
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V
Rating: 3 out of 5
Fast delivery, however my order was delivered in four packages. Too much packaging, it's a shame.
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S
Rating: 4 out of 5
Package arrived well and matches the order.
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F
Rating: 3 out of 5
The package arrived repackaged by the post because a bottle leaked 3/4. Whose fault is it?
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D
Rating: 4 out of 5
I found what I was looking for as Christmas gifts, they arrived as expected yesterday by the postman.
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J
Rating: 4 out of 5
Always happy with wesco products even if the multiple deliveries for an order of about ten items complicate distribution in my different nurseries and are really not good for our planet. It would be better to give a more distant date and have the delivery done all at once.
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A
Rating: 4 out of 5
1 star less because they didn't have volume 2 of the purchased book
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A
Rating: 4 out of 5
Nothing to say about the speed of shipping and processing, about the help with the order and the quality of the products provided, but on the other hand, the packaging was too fragile and the package arrived with a box widely opened and damaged.
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A
Rating: 4 out of 5
Happy with my order
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K
Rating: 4 out of 5
Items received well in accordance with their presentation on the site. Only the packaging was poorly sealed at the lid: the tape was along the length but not across the width, the lid could be easily lifted. The contents were piled up and poorly cushioned, heavy on light, a burst packaging but the material was not damaged.
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Rating: 3 out of 5
I am missing 2 items from my order. and the response to my email regarding an exchange of goods is nonexistent. However, steps are being taken on your side for the missing items, I am waiting for the follow-up.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sorry for the missing items and we would like to extend our sincerest apologies. Our customer service has taken your request into account and is doing what is necessary to provide you with a solution. We thank you in advance for your patience and understanding. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
M
Rating: 4 out of 5
Delivery a bit longer than usual
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M
Rating: 4 out of 5
We are very pleased with the receipt of the order. Best regards.
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O
Rating: 3 out of 5
Product received defective and Wesco discharges by saying that the product does not come from them
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Response from Wesco
Hello and thank you for taking the time to leave a review. Your feedback has allowed us to realize that there has been a change of reference with our supplier. We will therefore update the product sheet on our website. In parallel, our customer service has received your complaint and will do what is necessary to resend the product to you. We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression by coming back to see us soon. Have a nice day.
C
Rating: 4 out of 5
The purchase went well for cardboard bricks to assemble. However, the packaging of the parcel was crushed on one corner and some bricks were damaged
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E
Rating: 4 out of 5
Fast processing and compliant delivery
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R
Rating: 4 out of 5
quick reception
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A
Rating: 2 out of 5
I received my package but there was also something I never requested, it made an additional package, a lot of pollution and congestion for everyone! This kind of thing should never happen!
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S
Rating: 4 out of 5
I ordered an item that is unavailable elsewhere for a reasonable price, however the shipment of my items (wooden games, one in a box and the other with packaging that reveals the game and does not protect it) was in a huge box without padding. The unprotected game is unharmed, but for the boxed one, it is punctured in 3 places by the game inside...
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C
Rating: 2 out of 5
damaged arrival barrier and still no response from customer service
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for the quality issue encountered with the barrier and we would like to extend our sincerest apologies. We invite you to submit a complaint to [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged part). We thank you in advance for these details. We hope you will give us a second chance to provide you with an experience that meets your expectations. Have a nice day.
M
Rating: 4 out of 5
Very easy to use ordering site
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