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A
Rating: 4 out of 5
Very good and clear site, however the packaging needs to be reviewed... and the shipping costs too..
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
good, nothing to say
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Rating: 4 out of 5
Very good site. I recommend.
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Rating: 4 out of 5
Nothing to report
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Rating: 4 out of 5
Quality products and very fast
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Very good brand, package delivered on the right date.
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A
Rating: 4 out of 5
Shipping box too large... the pack of chalk was moving around and was open... 2 chalks were broken as a result. And the small boxes of stickers were also moving around in the big box.
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A
Rating: 3 out of 5
Package arrived open at a company at 3 rue de my planned delivery location. Phew, everything was there. Change your delivery service provider.
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A
Rating: 4 out of 5
Wide choice of products!
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Rating: 4 out of 5
I am satisfied with my order overall. Delivery was compliant during the lockdown, tracking number and precise details on the progress of the delivery.
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Rating: 2 out of 5
Out of the 10 bottles ordered, I only received 2!
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Response from Wesco
Hello and thank you for your review. Your second package was on its way when you left this review. We hope that your order now meets your satisfaction.
A
Rating: 4 out of 5
Delivery was faster than announced, so I am delighted. Quality material. Well packaged.
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Rating: 3 out of 5
Good site, but a small problem with order tracking updates.
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Rating: 3 out of 5
I had ordered a box of large chalks. The plastic box arrived broken, and all the chalks were also broken. What a disappointment for my children!
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
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Rating: 3 out of 5
I am a childminder and the site wouldn't accept my email when I noted 'childminder', but when I just put my name, it accepted my order.
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Rating: 4 out of 5
Order met my expectations, and received well before the expected date!! So very happy!! I recommend this site for the quality and the products offered
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A
Rating: 4 out of 5
the delivery was very long and it was not because of COVID!!!
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Rating: 4 out of 5
I placed an order on the site and that day, the site confirmed it could send orders to individuals (lockdown). My order was stuck in closed warehouses. I only received it 20 days later.
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Rating: 4 out of 5
Very long shipping time
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Rating: 4 out of 5
Very good site with many very useful items. Delivery was very long but given the current circumstances, it must play a role.
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Rating: 2 out of 5
I can't give a real opinion: I haven't received the package
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Response from Wesco
Hello and thank you for your feedback. We are very sorry that you have not received your package. Deliveries are extremely disrupted in this context, we will refund you as soon as we receive the package. We hope you won't hold it against us.
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Rating: 4 out of 5
Satisfied with the order and delivery
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Fast delivery
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Rating: 2 out of 5
I requested a 24-hour delivery that I paid €15 for. Before the Covid crisis, the package arrived 4 days later. No problem with the rest.
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Response from Wesco
Hello and thank you for your comment. We are sorry for the inconvenience caused. We hope that our commercial gesture will alleviate your disappointment and we wish to see you again soon on wesco.fr
A
Rating: 4 out of 5
Good navigation overall!
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A
Rating: 3 out of 5
Packaging problem: the package - too large for the content - arrived in very bad condition and was repaired by postal services. The content was intact.
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A
Rating: 4 out of 5
Delivery a bit long
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A
Rating: 4 out of 5
Searching for a product is not intuitive enough on the site, for example when I search for changing mat, I get other products displayed as a priority before the different models of mats.
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Rating: 4 out of 5
The material is hard to imagine, like any distance order
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Rating: 4 out of 5
Great selection of items, reasonable prices, fast and flawless delivery!
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Rating: 3 out of 5
Disappointed by the size of the stickers. Order delivered in two parts because sheets were missing, no worries except that upon arrival of the second round, one sheet was missing, according to the delivery note. Three items as planned while I only had two and no information... the third arrived later with no further details.
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Rating: 4 out of 5
The order was easy to place, the delivery time was satisfactory, difficulty in visualizing the size and material in distance selling but this is not specific to Wesco!
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Rating: 4 out of 5
It's as described
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Rating: 3 out of 5
Difficulty in ordering
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Rating: 4 out of 5
received on time. Damaged box.
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Rating: 3 out of 5
Order shaped to the box
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Rating: 4 out of 5
The products are good. But every time I order from them, the products arrive in poor condition. Once it was an exploded box of chalk that messed up the rest of the package, this time it was split bags of beads and beads scattered everywhere in the package, a batch of colored sheets arrived completely creased...
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Rating: 3 out of 5
Hello, we are missing two items, what should we do now?
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Response from Wesco
Hello and thank you for your comment. In light of this exceptional situation, we are doing everything possible to provide you with the best service possible. Our customer service remains mobilized to answer all your questions, by email at [email protected] or by phone at 0 800 311 297 and at 05 49 800 166, from 9 am to 12 pm and from 1 pm to 5 pm.