Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The rug is absolutely great, and of very nice quality, ideal as soon as the baby crawls until late, as we plan to put it in his room to create a play area, so for the rug, 5 stars. However, the announced delivery times are totally fanciful, 15 days after ordering, without news after a month, we are told that the delivery will finally take two months, and after further exchanges, the rug arrived 6 weeks later.... Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
Good, no problems to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2019
and ahead of the initial date
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
The delivery time was not respected as I had to make a complaint. For everything else, there is nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2019
Very good product but it's a shame that shipping costs are not offered. You could save money by sending the order in a much smaller box and offering the shipping costs.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2019
Availability of products to be reviewed. The delay between the order and the receipt of the product is excessively long.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the longer order delay than announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Pleasant site and easy to find what you are looking for
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Delivery in several times even though we checked for a single delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2019
Always good products for our welcome of the little ones!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2019
Delivery problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
A bit expensive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2019
When I ordered, the item was in stock. I had to call to find out why I hadn't received my item yet, and the response was that it was not in stock, so a month of waiting, I find that not very correct.
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Response from Wesco
Hello and thank you for your review. Although we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
Correct product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2019
Delivery initially scheduled before November 29 and finally arrived on December 24, PHEW! after several follow-ups. However, excellent responsiveness during email exchanges.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2019
No issues with this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
No issues with this product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Delivery on time as announced. Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Simple navigation, top after-sales service for delivery tracking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Nothing particular to report... fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2019
Received a broken chair in the ordered lot, we are waiting for instructions from customer service as it is impossible to attach the photo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Box in which the toy was found opened
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Good site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2019
Package received not conforming to the order. Error: 2 times the same boy puzzle instead of 1 boy and 1 girl. Customer service contacted today...... photo does not go through the wesco procedure so again contact by phone...... to finish email and wesco procedure so a lot of time spent + disappointment of not having the 2 puzzles for Christmas + efficient customer service but without spontaneous apologies made....
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Response from Wesco
Hello, we thank you for your feedback. Sometimes errors occur in orders and we apologize for that. We hope your products bring you complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Delivery made within the announced time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Products conform to the description. Delivery a bit long especially when the delivery person does not warn of their arrival or at the last moment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
Disappointed, because my order was not complete. It was meant to be a gift for Christmas..
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Response from Wesco
Hello, thank you for your feedback. We are sorry to hear that your order arrived incomplete. We have checked your order and from our side, your package was sent complete, in one single package. We invite you to contact our customer service which is at your complete disposal at 05 49 80 01 66.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
A bit long shipping (longer than expected...) and unpleasant delivery person
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2019
very chaotic delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
Be careful with color shades. Differences in colors between the product presented on the site and the delivered product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2019
big delivery delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
super products that are not found everywhere, too bad that free shipping is not available until a significant amount....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Respect for the order time, correct packaging, everything was respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Dear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2019
The packaging and transport conditions need to be reviewed: the packages arrived ripped and crushed. Fortunately, the contents were not damaged and nothing was missing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2019
Waiting for customer service after receiving damaged blocks
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Response from Wesco
Hello and thank you for your comment. Despite all the attention we pay to preparing your packages, it sometimes happens that the product does not arrive in the expected condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2019
Everything went very well, just a bit of waiting to get the desired color.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
Disappointed with the item
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
I am very disappointed with customer service. I called several times to get information about the delivery and the deadlines for certain items, but as long as I haven't placed an order, they can't tell me anything... I find myself having to find a solution on my own to have the main furniture on time: I divide my large order into three. Thus, I lose my 12% discount! I had to manage on my own to find an arrangement. For the delivery, an email informs me that the package has been sent. But then no news! Should I stay available for 2-3 days waiting for the delivery person?! It would be nice to at least provide the delivery day... And I find myself in this situation for 6 deliveries!!!! Because each order is divided into two. By the way, I received an item at the beginning of December even though it was indicated as unavailable until mid-January... It's incomprehensible!!! I am really very disappointed to have had to find this solution on my own and lose my benefits, when I just wanted to make a large order at the end of November, have a first delivery on December 20 of everything that was available before, and have the rest later. But that seemed impossible...!!!
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