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A
Rating: 4 out of 5
Very good site for children, however the box received was completely crushed
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Long delivery, very large box for a few stickers.
Items are very good
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Items are very good
A
Rating: 4 out of 5
The ordered items are very good but upon delivery the boxes were torn and open. I had to check the contents of the three boxes.
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A
Rating: 2 out of 5
still not delivered and impossible to track my order
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Response from Wesco
Hello and thank you for your feedback. As indicated when you placed your order, delivery will take place between the 18th and the 20th. You can track your order directly in your personal space on www.wesco.fr. You can also track it from the confirmation email of your order by clicking on the link "TRACK YOUR PACKAGE". You are eager to receive your order, we are delighted! Don't worry, it is already on its way.
A
Rating: 4 out of 5
very good
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A
Rating: 3 out of 5
It was very difficult to find the gym mats on the site: impossible with the global search tool; fortunately, I later saw the specific section.
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A
Rating: 4 out of 5
Order on time. Quality material.
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A
Rating: 3 out of 5
Very good product but restocking a bit long.
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A
Rating: 4 out of 5
Great!
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A
Rating: 4 out of 5
Clear navigation, delivery time a bit long.
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A
Rating: 4 out of 5
The organization of the tabs is quite well thought out with a reminder under All products. There is a missing tab for Sensory.
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A
Rating: 4 out of 5
You can find excellent products there, unfortunately often too expensive when you're not part of a community.
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A
Rating: 4 out of 5
Delighted with my order, I just expected the plates to be a bit bigger... My 4-year-old son loves his new glasses!
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A
Rating: 4 out of 5
Easy-to-access site to find what you're looking for and toys that you don't necessarily find in stores, however, the post office had to redo the packaging as it was damaged.
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A
Rating: 3 out of 5
I received my table and chairs well.
To my great disappointment when I opened the package, the table is damaged and one chair.
I therefore sent you an email, thank you for your responsiveness as you are sending me a new tabletop and a chair
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To my great disappointment when I opened the package, the table is damaged and one chair.
I therefore sent you an email, thank you for your responsiveness as you are sending me a new tabletop and a chair
A
Rating: 4 out of 5
The doll is pretty
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A
Rating: 4 out of 5
Beautiful quality products
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A
Rating: 3 out of 5
A very good product for children aged 2 and up despite a slightly high price.
As for the delivery, what can I say: unacceptable: I received no email or SMS confirmation or appointment scheduling, the delivery person calls to say he can't find it and that I need to reschedule a visit specifying the exact address!!!!! I am very disappointed!
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As for the delivery, what can I say: unacceptable: I received no email or SMS confirmation or appointment scheduling, the delivery person calls to say he can't find it and that I need to reschedule a visit specifying the exact address!!!!! I am very disappointed!
A
Rating: 4 out of 5
Very satisfied with the delivered product. However, it's a shame that the site did not indicate that the product was out of stock, which delayed delivery by about ten days. Product was still shown as in stock.
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A
Rating: 3 out of 5
the packaging needs improvement, the boxes are jumbled because they are poorly secured and the cardboard arrives damaged and this time even torn on one side, the puzzle box (children's gift for Christmas) has a completely ruined corner and is therefore not very presentable. An effort is needed for packaging/shipping
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A
Rating: 2 out of 5
Still not delivered after 15 days
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can sometimes have unforeseen issues that we would gladly do without. The carrier informs us that your order should arrive today. We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
A
Rating: 2 out of 5
Our last 3 orders arrived damaged.
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
A
Rating: 3 out of 5
Our item (high chair) did not arrive with the pattern indicated on the site (we received a chair with gray and white stripes instead of off-white with polka dots).
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A
Rating: 2 out of 5
Package received in a completely ripped box. The cot is slightly damaged. There was also a problem with my address, the delivery person did not have it before calling me. So a one-day delivery delay.
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
A
Rating: 3 out of 5
I am disappointed because I had requested not to be delivered during the school holidays and my order was delivered and entrusted to other people than my organization.
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A
Rating: 2 out of 5
many broken and/or chipped items
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
A
Rating: 4 out of 5
The packaging box must have been reinforced by the post office because it was poorly sealed
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A
Rating: 4 out of 5
Not always easy to navigate the site. I placed my order based on a catalog and I am looking for the names of the games on the site.
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A
Rating: 3 out of 5
Could be even easier, the section is not clear enough for my part.
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A
Rating: 4 out of 5
I discovered the site and now I will only place my orders with Wesco, there are plenty of choices.
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A
Rating: 3 out of 5
PACKAGING TOO LIGHT
CARTON DAMAGED UPON ARRIVAL
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CARTON DAMAGED UPON ARRIVAL
A
Rating: 2 out of 5
Order placed on 25/08 and received on 29/10, I find there is a lack of information. So very disappointed with customer service.
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Response from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. Our little elves did their best to restock for you. We hope this wait hasn't overshadowed your experience with us too much.
A
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
I did not receive everything yesterday afternoon. The changing mat is missing.
Delivery service ZIEGLER without news since
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Delivery service ZIEGLER without news since
Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can sometimes have unforeseen issues that we would gladly do without.
The carrier informs us that your changing mat should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
The carrier informs us that your changing mat should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
In general, very satisfied. Fast and very careful shipping.
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A
Rating: 3 out of 5
Hello,
Following the quote sent and engaged by the town hall, I have not received a response regarding my order. After several weeks of waiting, I manage, with difficulty, to reach someone who takes my order into account.
Then, I receive it in duplicate.
I filled out the complaint form after speaking on the phone with an advisor.
Now I have no response and cannot reach you by phone.
The duplicate is waiting for the carrier at the primary school to be picked up.
Thank you for keeping me informed...
Best regards.
Emmanuelle Leandri
Director ALSH
tel: 06 70 59 13 59
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Following the quote sent and engaged by the town hall, I have not received a response regarding my order. After several weeks of waiting, I manage, with difficulty, to reach someone who takes my order into account.
Then, I receive it in duplicate.
I filled out the complaint form after speaking on the phone with an advisor.
Now I have no response and cannot reach you by phone.
The duplicate is waiting for the carrier at the primary school to be picked up.
Thank you for keeping me informed...
Best regards.
Emmanuelle Leandri
Director ALSH
tel: 06 70 59 13 59
Response from Wesco
Hello and thank you for your feedback. We indeed received two identical orders. While we can be happy to see more and more of you trusting us, we are still sorry for not having met our listening requirement. Our carrier will come to pick up your second order as soon as possible.
A
Rating: 4 out of 5
fast and correct
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A
Rating: 4 out of 5
I have difficulty navigating, finding the products. For delivery, they arrive without warning, we are not informed of the delivery day.
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A
Rating: 4 out of 5
Very satisfied with the site. Just a downside regarding the delivery which was not clearly announced and without the possibility of rescheduling the date in advance in case of unavailability. But the delivery was faster than announced at the time of ordering.
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