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A
Rating: 4 out of 5
a bit expensive for some toys
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Delivery to be reviewed. The delivery person took the liberty of handing the package to the neighbors without informing me and without my consent. Moreover, he told them it was a request from me!!!!
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A
Rating: 4 out of 5
Respect for products according to the catalog, speed of delivery, quality products
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A
Rating: 4 out of 5
Order received on time, not on the chosen date but shortly after. Package well packaged and exactly as I expected.
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A
Rating: 4 out of 5
Goods in good condition, correct delivery times
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A
Rating: 3 out of 5
The package was delivered to another establishment... waiting to receive it.
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A
Rating: 4 out of 5
The delivery person left the package in front of the neighbor's door without coming to our house.
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A
Rating: 4 out of 5
Nothing to report, ordered, shipped and received. The fifth star could perhaps have been given for free shipping... sorry but maybe a bad habit taken with the giant/leader of e-commerce...!
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A
Rating: 4 out of 5
Fast shipping
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A
Rating: 3 out of 5
Hello, there are missing choices of Kamishibai stories by age group.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to contact our after-sales service by email: [email protected] to address this issue.
A
Rating: 3 out of 5
Delivery not on time...
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A
Rating: 4 out of 5
Hello, the only issue with the order is that I chose a delivery date (quite far away). Order placed on September 1st and we requested delivery between September 23rd and 25th, and it was only on the 25th or 26th that we were informed that our order was not ready, which I find really unfortunate! Moreover, the reception with the carrier went very well and they were very friendly. A big negative point for the delay in information regarding the delayed order.
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A
Rating: 4 out of 5
Purchase delivered as expected
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A
Rating: 3 out of 5
I was informed that there would be a slight delay in delivery, as the package had been damaged. And indeed, when I went to pick it up, the box had been completely destroyed, roughly resealed with plastic ties and inside one of the packs of 10 notebooks was completely torn and the notebooks scattered in the box, some damaged: corners bent... this was due, I think, to the use of a box that was far too large for what it contained and therefore no support for the contents. So very clearly the packaging needs to be reviewed as well as the shipping conditions.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, we have a limited number of box sizes that we adapt as best as we can to limit our environmental impact. We still have room for improvement and your comment contributes to that, thank you.
A
Rating: 4 out of 5
Very good quality but a bit expensive for individuals.
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A
Rating: 4 out of 5
Delivery delay.
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A
Rating: 4 out of 5
Very good, order received really quickly!!
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A
Rating: 3 out of 5
Very happy with the Wesco bed and its mattress. We were disappointed by the delivery. We waited all day for a delivery that did not happen and we were not informed.
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A
Rating: 4 out of 5
Rather good.
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A
Rating: 4 out of 5
Orders always made from the catalog.
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A
Rating: 2 out of 5
Delivery too long
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Response from Wesco
Hello and thank you for your feedback. The item you chose has indeed sparked the interest of many people at the same time. Our little elves did their best to make new ones for you. We hope this wait hasn't overshadowed your experience with your item.
A
Rating: 4 out of 5
Easy to use site
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A
Rating: 4 out of 5
Very good delivery, package well
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A
Rating: 3 out of 5
Delivery late and item arrived very dirty
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A
Rating: 3 out of 5
I received the rest of the order yesterday, but it arrived in duplicate, with an item I had already received. I had indicated by email that I had already received this item. Delivery error but satisfied with the material.
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A
Rating: 4 out of 5
Order arrived quickly. Sheets perfect for 'nursery' beds. However, they could be softer.
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A
Rating: 4 out of 5
Delivery time respected, very serious.
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A
Rating: 3 out of 5
Very nice wooden materials but the plastic dinette wesco... mediocre quality and the W everywhere... meh
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A
Rating: 4 out of 5
in accordance with the request
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A
Rating: 4 out of 5
The products are of very good quality and the site offers a huge selection. The only downside is the waiting time between the order and delivery which was long but I am still very satisfied.
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A
Rating: 4 out of 5
The rug was delivered before the scheduled date, too bad it was folded in half and in a packaging that was too large
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A
Rating: 4 out of 5
Very good quality A3 Butai.. I haven't used it yet.. Too bad it's not more highlighted.. it's quite neutral
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A
Rating: 4 out of 5
A wonderful selection of items with simple and fast delivery.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast.
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A
Rating: 2 out of 5
I was not at all satisfied with my order, items delivered broken in two shipments
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough transport and do not arrive at your place intact. We hope that our commercial gesture will bring you comfort and that you will not hold this inconvenience against us.
A
Rating: 4 out of 5
Clear, quality items
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A
Rating: 3 out of 5
Navigating the site is quite easy. For the delivery, I was given a date during the week and then I received a message informing me that I would receive my order earlier than expected but... on a Saturday. In my package, I had a fiber optic lamp whose base is filled with water and glitter, but it leaked. Otherwise, the purchased products suit me.
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A
Rating: 3 out of 5
Happy with the product, but less so with the delivery delay due to the carrier.
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A
Rating: 2 out of 5
Some items are missing and some are broken.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, it happens that an error slips in and that the transport is not as respectful of the products as we would like. We hope that our new shipment will satisfy you.