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A
Rating: 4 out of 5
Quality materials and products!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Very good seating
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M
Rating: 4 out of 5
Avoid splitting the bill based on the receipt of items. Please send it globally when everything is received.
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H
Rating: 4 out of 5
The delivery went well but one of the games is incomplete.
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M
Rating: 3 out of 5
Modeling clay box arrived broken. No protection to avoid shocks. Therefore, I will not give this gift for Christmas. Disappointed
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for the damaged product and we sincerely apologize. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number, the reference, and attaching a photo of the damaged product). We regret this situation and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a good day.
M
Rating: 4 out of 5
Good communication
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H
Rating: 4 out of 5
Product delivered on time in 6 days
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F
Rating: 4 out of 5
Order received on time and in accordance with my expectations.
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M
Rating: 4 out of 5
Products received yesterday. Compliant with the description on the website's store. Nice products of good quality. Delivery time a bit long... it's not a big deal but you need to anticipate your order if you want to be delivered on time.
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A
Rating: 4 out of 5
Very good! Except that the necklaces are a bit more expensive than elsewhere, I don't know why? Thank you!
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F
Rating: 4 out of 5
Aside from the very long delivery time, the quality of the product seems impeccable. We'll see with long-term use. As of today, I am satisfied; the color, the material, the ergonomics all meet my expectations.
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-
Rating: 4 out of 5
package well received and whole
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É
Rating: 4 out of 5
Well packaged parcels
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G
Rating: 4 out of 5
Perfect!
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-
Rating: 4 out of 5
Responsive customer service, fast shipping
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M
Rating: 2 out of 5
The arrived material was broken.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the damaged material during transport. Our customer service has received your complaint. We invite you to send them the last missing elements so that your file can be processed as soon as possible (photos of the damaged products). We thank you in advance and hope that you will give us a second chance to make a better impression during your next experience on our site. Have a nice day.
C
Rating: 2 out of 5
Articles that do not stand the test of time
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry to learn that our products did not meet your expectations. Quality and durability are at the heart of our commitments, and we wish to understand the situation better in order to assist you. Our customer service is available at 05 49 800 166 to discuss the issues encountered and find the most suitable solution. Have a nice day.
C
Rating: 4 out of 5
The snoezelen material is top-notch.
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C
Rating: 2 out of 5
For a first order, I received a rug instead of 2 mattresses... Very dissatisfied, I am now waiting for a commercial gesture for the loss of time and the disruption caused.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry for the error that occurred during the preparation of your order and we apologize again. Our customer service has proceeded to resend the correct products and we hope they will bring you complete satisfaction. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
-
Rating: 4 out of 5
Good after-sales service
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M
Rating: 4 out of 5
Package in good condition. To see over time, the items conform to the description
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M
Rating: 4 out of 5
The order is perfect, but the billing is not under the correct heading. I have made a request for a change, especially since the order was correct on the quote.
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S
Rating: 4 out of 5
Well received my two packages and intact. Fast delivery
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M
Rating: 4 out of 5
Order received on time. Delivery problem quickly resolved by customer service.
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M
Rating: 4 out of 5
Order out of stock but reassuring customer follow-up and happy, satisfied with the product finally arrived
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S
Rating: 4 out of 5
Items conform to the order except for a bit disappointed with the size of the doll deck chair, really small and pillowcases that have a Wesco label made of plastic which I find unnecessary (important to preserve nature!).
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N
Rating: 4 out of 5
Very good quality
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D
Rating: 4 out of 5
Product purchased meets expectations and delivery times were respected.
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E
Rating: 2 out of 5
The package has still not been delivered despite 2 reminders
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. We are sorry for the delay in the delivery of your order and we sincerely apologize. We have proceeded with the reshipment of your order, and it will reach you as soon as possible. We thank you in advance for your patience and hope to have the opportunity to offer you a better experience during your next visit. Have a nice day.
M
Rating: 2 out of 5
We received the damaged material, we sent an email, and called... no one answered us.... Very disappointed...
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry to read about your disappointment and would like to extend our sincerest apologies. Our customer service has received your complaint and has proposed a solution as compensation. We hope you will give us a second chance to make a better impression and provide you with a flawless experience during your next visit to our site. Have a nice day.
M
Rating: 4 out of 5
products meet expectations, small downside on the consideration of the request for delivery appointment.
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E
Rating: 3 out of 5
Four packages have just been delivered (scooters). Although the packages are in good condition, they are leaking small metal pieces. We hope nothing is missing!
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M
Rating: 4 out of 5
well-packaged games and delivery ok
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S
Rating: 2 out of 5
Hello, We had some issues with the carrier, it could be resolved but after several weeks of waiting.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry for the difficulties encountered and we would like to extend our sincerest apologies. We thank you for your patience and hope to have the opportunity to offer you a better experience during your next visit. Have a nice day.
C
Rating: 4 out of 5
Satisfied with this table, it meets my expectations
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-
Rating: 4 out of 5
compliant articles and fast delivery
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C
Rating: 4 out of 5
Good order but a bit long to arrive.
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C
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Easy and quick
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R
Rating: 4 out of 5
Order fulfilled. I liked being kept informed about the different parts of my order and the tracking
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